Problem with SmartSound in Permira 11 elements.

Hello

Here's the problem:

11 automatically installed PE SmartSound SonicFire Pro5 worm. 5.7.3. and when I click on the button < use SmartSound >

I have an error message pop up saying ' impossible to acquire the serial number for the Expressway. Please make sure that you are connected to the Internet and

Click OK to try again "."

When you click on 'OK', another pop up asks Serial # you can't since according to the site SmarSound "the new serial numbers for versions of Sonicfire Pro less than 5.8 y is no longer available."

It is also noted that

If you use Sonicfire Pro 5.0 by 5.7.4, download and install the patch 5.7.5. Sonicfire Pro 5.7.5 is compatible on Win XP, Vista, Win 7 and Win 8.

There is a link to download the patch version 5.7.5.

I applied the patch and have the following entries in the control panel:


-SmartSound Common Data version 1.2.0

-SmartSound first 11 x 64 version 5.7.3 Plugin elements

-SmartSound SonicFire Pro 5 ver.5.7.5

When I tried to run SmartSound in EP 11, I got the same error as before. Nothing has changed!

The last time that I have successfully used SmartSound with EP 11 on my old computer with Windows 7 Professional some time ago and had no problem.

I installed on my new computer with Windows 8.1 EP 11 and working on a new project. Everything's fine (mounting clips, menu, etc.) until I decided to add through SmartSound music.


Any idea on how to operate the SmartSound?

Thank you. Lev.

Lev

We have our work of Frank answer to SmartSound Service customer.

I wrote this as a blog post,

RTA Premiere Elements troubleshooting: EP 11: SmartSound error 8.1 Windows 64 bit

but here are the details of how to get your first items 11 8.1 Windows 64bits SmartSound

work function (it worked for me)...

STEP 1

Get a new free serial number

According to Frank of the SmartSound Customer Service

For now, all users who need a serial number free elements can write to us at [email protected], preferably after you create an account online from SmartSound, and we can provide a serial number in this way.

STEP 2

Enter the new serial number free SonicfirePro5.Exe

With Premiere elements 11 closed...

Local disk C

Program Files (x 86)

SmartSound Software

Sonicfire Pro 5

and in the record of 5 Sonicfire Pro, is the SonicfirePro5.exe that opens by double clicking it.

Enter the new serial number to unlock Sonicfire Pro and apply all updates.

STEP 3

Then, the application of the hotfix update to work with Sonicfire Pro 5.7.5

If less 5.7.5 SmartSound Sonicfire Pro recommends application of the update patch so that 5.7.5 is used. See http://www.smartsound.com/support/updates/?product=sfp5

STEP 4

Open first elements 11 to find a job in music tab / "Use SmartSound" characteristic.

Please let us know if it works for you also.

RTA

Add on... Many thanks to Frank to SmartSound Customer Service for fast and excellent customer service.

Tags: Premiere

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