Problem with the reception of thermal printer 7197 NCR.

Hai guys

I have a POS NCR, with Windows 7 (64 bit) system.

I have very difficult to setup and printer NCR 7197 installed reception. At the port of edge and its is connected to port 5.

In the RSM software for the diagnosis of POS printer print test works, but I want 7197 NCR printer to default printer for windows.

In which I may be able to use it with other applications on windows. In Control Panel, the display of the device, but not as a printer.

When I try to "Add a printer" I am unable to get the details of NCR printer even if I search with Windows Update list printers.

Please help me with this...

Hello Joe,

Welcome to Microsoft Community forum.

I would be grateful if you can provide us with the following information to help us better understand the issue.

  1. What is the printer showing under devices and printer list?

  2. Is the wired computer connected to the printer or Wireless?

  3. Have you checked the drivers are up to date?

Try the steps below and see if it helps.

 

Method 1

This tutorial is designed to help you identify and fix common printer problems in Windows, including print errors, print spooler errors, and other issues that could prevent you from printing.

 

Solve printer problems

http://Windows.Microsoft.com/en-in/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

 

 

Method 2

You can run this Fixit from Microsoft to get the device detected automatically and the driver installed

 

Diagnose and automatically fix problems printing and printer

http://support.Microsoft.com/mats/printing_problems/

Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

Thank you.

Tags: Windows

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