Problem with the missing colors when printing

It was sugested by HP that I try this forum for help.

The following is a copy of the email that I sent them that describes my problem, I hopesomeone can help! Thank you.

language_code: en
language: English
Country of residence: France
Product_Line: 83
product_oid: 59868
product_name: HP Deskjet 840C Printer
PART_NUMBER: C6414K, C6414J, C6414A, C6414G, C6414N, C6414H
purchase of month: 8
purchase year: 1996
problem area: the color and print quality problems
Serial number: [text removed for privacy]
operating system: Microsoft Windows Vista Home Premium 32
How your product is connected to your PC? : USB cable
description of the problem: when I try to print a page containing the coloured elements, the elements of color can not print. (The items are completely absent, they are not replaced by gray-scale images) I did all the usual things, according to the list: -.

Troubleshooting: 1) restarted my computer.
(2) disconnected the USB cable and reconnected.
(3) changed the color cartridge.
(4) examine the printer settings in the Control Panel, the color is selected and all other settings seem normal.
(5) cleared the printer as your 'default' and re-installed.
(6) run software that checks the driver is up to date and it is.
(7) printed the built in 'beautiful color made easy' test page only the header and footer to print, no color!
Exchange: no, nothing has been changed.

PS. I have owned my printer for many years and don't remember the date of purchase.
technical skills: intermediate
First name: Grant
First name: W [text removed for privacy]

Apart from the mentioned measures check the dates of warranty on the cartridges as shown here.  If they are years of the warranty period, is it possible the cartridges have failed, even though they were new in the box.  Also gently pat dry the printhead on a damp cloth to ensure that there are stripes of color cyan, magenta and yellow.  If there is not a task of strong color on the fabric the cartridges are probably the cause.

The only black test page confirms that the issue is in the printer or cartridges, not with the computer or the drivers.

Tags: HP Printers

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