Problem with the station 6-digit extensions

ICM 5.0 SR11

We are a problem where on a new s8700 system agents are not appearing in ICM. Currently CMS and ASAI links are both running to the PGs.

When an agent connects with one ID agent 6-digit in an extension of the station 6-digit, we are unable to see this agent connected to the ICM.

When we are experiencing this same connection of 6-digit agent ID in an extension of the station 5-digit, the agent appears in ICM as usual.

I apologize if I've left out all the necessary information. Any help would be appreciated.

Sean

On your PAGE that has the AgentExtensionLength value in the registry?

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\HOLL\PG1A\PG\CurrentVersion\PIMS\pim1\EAGENTData\Config\AgentExtensionLength

The default value is 4, change to 6 and then restart GP.

Please evaluate the useful messages.

adignan - berbee

Tags: Cisco Support

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