Problem with the user after reinstalling the unit account

Initial Setup druing the motherboard is dead so I had to reinstall everything. I have a user who has been associated with the installation of the old unit and now I can not add to the new system of the unit. If I do a search for users and check the box "all servers of the unit" I see the old user, but cannot access it. I am running 4.0 (4) unit with Unified Messaging and exchange 2000 on another server. Anyone know of a way to get the user dissociated with the old server, so I can add a new?

Thank you

OK, try this.

Open GSM, right-click on the name of the server. Select import user (I know it does not make sense). Find the windows account, right-click on it, remove the Subscriber Properties.

Last resort

=======================

Open adsiedit using the \commserver\techtools\adsiedit.msc command

(You may need to register the dll - "regsvr.exe adsiedit.dll")

Search for count windows, then right click to get the properties of the windows account.

Look for the attribute ciscoEcsbuUMLocationObjectId to the account.

CAREFUL with this step because you are about to destroy the subsriber unit properties. Make sure you have the correct account. If you do, click CLEAR to delete the attribute CiscoEcsbuUMLocationObjectId of the unit

After clearing, you should be able to import the account.

Tags: Cisco Support

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