Problems of recovery system - no OS not listed when you try to run Chkdsk

I am invited to load the drivers for my hard drives and tells me to insert the device support select the driver.   He brings to the top of the windows Explorer, but I don't know where to get the driver he wants, or how to identify it.

Please help this non-techie!   Thank you

Hi Lori_Photo,

Thanks for posting answers.microsoft.com

From the information provided, it may be that the system needs the driver installed Raid Controller to display the drives.  If you have a hardware vendor, their site probably has the correct Raid for your review system controller, you would get the revision of this driver HARD DRIVE and extract the on a Flash DRIVE or CD/DVD to be inserted because you are invited during the boot for chkdsk.

Verify that this is the case, if you are under warranty, maybe it's something that you will confirm from the information on the configuration through your hardware provider.  They may include a different process or be able to lead to another disk.

Please keep us informed if any other suggestions must be.

Kind regards

Debbie
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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