problems to contact Adobe Brasil!

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• Error offline - we are sorry, but there was a communication error with the server. Please try again and if the problem persists, contact Adobe Techincal Suport...  (INVALID_QUERY: XMLList object)?

  After a number of years of service, my Adobe Premiere CS4 gives me the following error message:

  Error offline - we are sorry, but there was a communication error with the server. Please try again and if the problem persists, contact Adobe Technical Support...  (INVALID_QUERY: XMLList object).

  I use this software on an old Dell desktop computer to two year with many members and drive.  It is a stand-alone application, not connected to a server.

  Anyone have any ideas on how to solve this problem?

  I think it has to do with the central resource is no longer supported.  Everything works OK if you ignore the message?

• Payment error - there is a problem with your payment. Please try again later or contact Adobe technical support

  Can not buy single images because... "Payment error" "there is a problem with your payment. Please try again later or contact Adobe technical support. »

  There are thousands in the account and I can't buy a 69P. I tried different cards, but the problem persists.

  This is the fourth time that this happens. What a complete farce.

  Club Photo dollar worked superbly. Adobe bought and forced some of us here at a lower system which also has problems such as above.

  Why do we have the option to purchase credits? It is trying to force us on a costly monthly subscription?

  Online support is useless. Very slow. Their solution is to support ring technique. Thereafter.

  Technical support is entrusted to a country where English is not their first language. Not just on the other side.

  Hello

  Sorry to hear you had questions, make a purchase.

  It seems that your card details have been changed successfully and a new order has processed.

  Kind regards

  Bev

• Hi, I have a problem with the download trial version of adobe after effect cc. When I want to download instad of download there are massage: we are experiencing some problems, please try again later. If the problem persists, contact customer support

  Hi, I have a problem with the download trial version of adobe after effects cc. When I want to download instad of download there are massage: we are experiencing some problems, please try again later. If the problem persists, contact customer support. What seems to be a problem? Thank you

  Please try after effects configuration required for Mac OS and Windows

  Concerning

• I want to download Adobe after effects CC, however, a message appears on the screen: at the moment, he had problems. Please try again later. If the problem persists, contact customer support. What should I do?

  I want to download Adobe after effects CC, however, a message appears on the screen: at the moment, he had problems. Please try again later. If the problem persists, contact customer support. What should I do?

  You MUST have a 64-bit computer and operating system... What is your computer?

  -Programs are supposed TO not view or download if they are not installed on your computer

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• AfterEffects CS6 will not show on my Adobe Creative cloud. I work in a school district. The error message is: ' we are currently experiencing some issues, please try again later. " If the problem persists, contact customer service. "It is to go

  AfterEffects CS6 will not show on my Adobe Creative cloud. I work in a school district. The error message is: ' we are currently experiencing some issues, please try again later. " If the problem persists, contact customer service. "This has happened during about two weeks, give or take. Everything is displayed. Are there patches? Thank you

  You MUST have a 64-bit computer and operating system... What is your computer?

  -Programs are supposed TO not view or download if they are not installed on your computer

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• I'm having a problem with my redemption code.  It says product not activated.  I ordered 12 online adobe photoshop/first elements.  Contact seller.  They said contact adobe chat. I was wondering if anyone can help? Thank you

  I'm having a problem with my redemption code.  It says product not activated.  I ordered 12 online adobe photoshop/first elements.  Contact seller.  They said contact adobe chat. Chat is now closed.  I was wondering if anyone can help? Thank you

  Using redemption code

  http://helpx.Adobe.com/x-productkb/global/redemption-code-help.html

  If you have purchased the software and reimbursement codes are coming as invalid then the seller needs to address that.  If you were able to acquire the serial number by exchanging the redemption code, then follow the advice of the seller and you contact Adobe support via chat (when available).

  Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat
  http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )

• How can I contact Adobe to discuss a problem

  How can I contact Adobe to discuss my problem directly with a representative of the company?

  Hi Pablitolo,

  Welcome to the Adobe Forum,

  You can contact through chat or by phone, please connect to www.adobe.com, select your country, & navigate through 'contact us '.

  You can certainly let me know here, or by private message, I can still track it for you & help you accordingly.

  Kind regards

  Baudier

• License problem: how to contact Adobe technical support?

  I have a purchased version legally Adobe Photoshop CS4 Extended. I installed it for a desktop a few years ago that has since died. Now when I try to install the software for my new laptop computer instructions tell me that I uninstall my previous PC, which no longer exists. How can I contact Adobe for this issue?

  You must contact customer service to reset your number of activations.

• I can not download the trial version after effects CC show me a message in the page: we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  I can not download the trial version after effects CC show me a message in the page: we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  [Ask in the correct forum allows... Left non-technical Forum Lounge for forum specific program... MOD]

  Maybe it's a false error that hides the real problem... a 32-bit computer

  You MUST have a 64-bit computer and operating system... What is your computer?

  -http://windows.microsoft.com/en-AU/windows7/find-out-32-or-64-bit

  -Programs are supposed TO not view or download if they are not installed on your computer

  -http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• Error that we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  

  We are experiencing some problems, please try again later. If the problem persists, contact customer support.

  the man not this new, I remember once I order my phone and plan of Republic Wireless a few years back.

  Had the phone for a month and no one could help me and never had the phone works...

  Now this new... paid... and can not even download or get help... what a drag...

  what I know is... on the 13th day. I'll cancel this...

  uninstall all cc including the application of cc office.

  clean your computer of files cc by http://www.adobe.com/support/contact/cscleanertool.html

  Restart your computer (do not skip this)

  Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud

  Use the desktop application to install your programs and the cc events

• How to contact Adobe directly. Any email address?

  I would like to know about an email address to contact support adobe technique

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Login to my account and they can not load my product history. Could not find a phone number or email contact Adobe info?

  Connected to my account and says Adobe there wrong to find my product history. I deleted a license from a computer and you want to lower the load on a newer computer. No info is displayed in the window of my managed account. Looking for a phone number to call Adobe. Anyone having trouble with their account information when they connect.

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Problem upgrade version Adobe Photoshop CS3, to Photoshop CS4.

  Hi, hope someone can help, Adobe does not support older versions of Photoshop apparently...

  I had Adobe PS CS3 installed on my laptop wife.  But his HARD disk was giving problems, so I've migrated the o/s to a new hard drive to SSD.

  Now, I install the software back, I have successfully installed Adobe Photoshop CS3 and recorded it, I then tried to install the upgrade for CS3 DVD:

  Photoshop CS4, but it fails to insert the code. The code for the CS4 update is accepted OK but when it asks for the serial number for Photoshop CS3 already installed and registered, he said that this serial number is not recognized. I can't seem to work around this problem, and it is very annoying. I have received for the two versions and they were bought from reputable companys Unfortunately it was a few years ago, so probably no help now.

  The last time that happened a few years back, I contacted Adobe who talked through the process that required a different number series and another method

  I can not remember now.  I got this DVD upgrade for awhile and it's a shame if we are unable to make use.

  
  

  I use Adobe CC on my desktop doesn't have is no need for that. But my wife likes the older versions of Photoshop.

  appreciate if someone knows how to work around this problem, currently installed upgrading to CS4 trial version to get past the nag screen.
  

  Rgds Ed
  

  Hi Pepperami,

  Please see Help below links:

  Error: "this serial number is not for a product calling it" | Adobe Creative Suite

  Error: "serial number is not valid for this product". Adobe Creative Suite

  The activation and deactivation of Adobe problems

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Let us know if that helps.

• CAN´t change credit card mu because a problem in the adobe site

  I already made contact with the cat of billing, but they say that the problem is on the end of Adobe´s. Here is the chat transcript to:

  Transcript of the chat

  info: Thank you for your patience. In the meantime, you can try our community forums where experts are available 24 hours a day, 7 days a week info: Now you are chatting with Cassandra. Please do not close the discussion window or browser tab because it will end our chat session. Lil Man: Hello! Welcome to the Adobe Customer Service. Lil Man: Hi Felipe Felipe Rolim: Hello Lil Man: I'm reviewing your question. Please stay on the line and do not close the chat window or browser to ensure our chat session is not interrupted. Felipe Rolim: Your file was uploaded successfully: bug.jpg. Felipe Rolim: Your file was uploaded successfully: bug.jpg. Felipe Rolim: I send the screenshot of the problem; info: You will receive your chat transcript at [email protected] of at the end of your cat. Lil Man: I apologize for the delay, it is longer than expected. Please allow me a minute or two more. Lil Man: Thank you for your patience. Felipe Rolim: ok Lil Man: I'm sorry for the inconvenience, our in-house applications do not work due to a technical problem, please please try to update your bank details after 2-3 hours. Felipe Rolim: So the problem is with the page, right? Lil Man: Yes, it's a problem on our side.  Felipe Rolim: OK, thanks for the support and feedback Lil Man: You're welcome. Lil Man: Is there anything else I can help? Felipe Rolim: No, thank you Lil Man: Have a wonderful day!

  
  Lil Man: Please contact Adobe.  We are available 7 days a week, 24 hours a day. Bye!

  When I go to the screen managemnet plan and redirect´s me to the address: https://www.adobe.com/go/dr_account_br
  Here´s what is happening:

  

  I tried 4 different browsers in 3 different computer one.
  

  But I need to change my credit card, because that was canceled after being cloned and my subscription has been canceled.

  How can I solve this young, Adobe?

  Hello

  I see that you have adobe with same email account as with the forums.

  I also see that you bought a new creative cloud subscription, please let me know if you need some help over here.

  Sorry for the inconvenience!