Problems to start creative cloud.
Error message says "Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative cloud of ''http://www.adobe.com/go/adobecreativecloudapp ''. »
I do this and get the same error message when you try to start the creative cloud.
Going in circles...
Hi Johan,.
Please, try the following steps:
- Uninstall Adobe CC (Creative Cloud help |) Uninstall the creative Office Cloud app)
- Reboot the computer.
- Install Adobe Application Manager (Adobe - Adobe Application Manager: for Windows: Adobe Application Manager)
- Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop
Kind regards
Sheena
Tags: Adobe
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Hello
Please see the links below:
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Alternatively, you can follow the thread: Creative Cloud desktop could not be updated. () Error code: 2) where this issue is already addressed.
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Try the steps below
Click on Finder and then hold down command + SHIFT + G keys on your keyboard
It opens go to the window of the folder, type exactly ~/Library and click Go (be sure to opeb ~/Library no/library, there will be two library)
Then open Application Support
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Click on get info
Under sharing and permissions click the icon representing a lock and unlock
Click on the symbol and add an administrator and your user current name (if added)
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I write back to my personal account, when I posted the last time that I was always connected on an old account:
This is the third time I came to this community by seeking an answer to this question. I never got a solution to my problem and now since I need to download the first and can't, I have to deal with that again.
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Thanks for sharing the update, as you mentioned that you use "beta of Mac OS Sierra", this problem could be related to it, such as Adobe has not tested our applications on this operating system.
However, you can contact our service for additional troubleshooting, see:
Help FAQ: How do I contact Adobe for support?
Contact the technical support FAQ: Impossible to reach support via the link "contact us".
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This is the third time I came to this community by seeking an answer to this question. I never got a solution to my problem and now since I need to download the first and can't, I have to deal with that again.
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Hi, paint,
You have an active CC team, can you please contact support via Adobe Creative Cloud for the presentation of the teams
the question needs technical problems to our technical support engineers. You have not yet contacted support for this.
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Please contact customer service for account and billing related research.
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How do you get by this problem?
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and disable your firewall
-also clear the cache of your browser if you start with a fresh browser
-check the file hosts for blocked entries https://forums.adobe.com/thread/1912777
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.
https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html
http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html
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Hi zeusenisis,
Could you please provide information on the problem.
Do you get any error code, if so please copy - paste the word-by-Word error code.
Version of the operating system
He invites all affecting the trial.
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Win 7:
I can start the application, log in and click the button install for my programs (Lightroom and Photoshop), but the bar for the State of the installation just stay at 0%. I tried twice, reinstalled the app, but it made no difference.
I have an old installation of Photoshop CS6 and Lightroom 4.4 on this computer, this may cause of these problems? But I don't want to delete it, because otherwise I would have no photoshop at all to work with...
Today I couldn't even start the creative cloud desktop application, you can click it but nothing happens.
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I installed the creative cloud desktop application, I can start but I only get this blue spinning wheel and nothing happens. When I close the application, it will start again automatically 5 minutes later, of course with nothing past this wheel that turns, really boring after awhile.
Please help me, I don't know what more can be done. And I don't want to remove the existing versions of Lightroom and Photoshop, because I need in my workflow every day :/
Yes Daniel.
You can try to download the application from the link below:
Direct download links of Adobe CC 2015: 2015 creative cloud release | ProDesignTools
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Errors during Installation. (7)
More information"
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I must say, guys. I'm not very happy with the time I spent just trying to install programs on my PC. While the plan is for it to be intuitive at a certain time, it is not very functional at the moment. No matter how much help you can provide me would be amazing - if you can provide it sooner than later, I'd be on the moon.
Thank you.
Hope this will help others record the amount of time this error I spent troubleshooting. When you install Adobe InCopy CC, CC of Adobe InDesign, Adobe Photoshop CC, CC prelude Adobe and Adobe first Pro CC on a laptop Windows Pro 8.1, I an error similar to the one below. Other installations of Adobe Acrobat XI Pro, Adobe affect effects CC, Adobe Audition CC, Adobe Bridge CC, CC of Adobe Illustrator, Adobe Lightroom 5 and Adobe SpeedGrade CC installed without error. I ran across this test with a clean operating system, new construction to help isolate the problem.
23/12/13 16:33:04:372 | [INFO] | | OOBE. OF | | | | 912 | 23/12/13 16:33:03:368 | [ERROR] | | OOBE. OF | | | | 6316 | Cannot load the name "CSInstallerCustomHookProc" C:\Program Files (x 86) library function \Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0
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It seems that BitDefender is the process to load this function as a virus Trojan markup and stop installation.
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