problems with renewed creative cloud composition

I have a subscription to creative cloud. I renewed it on 18 June 2016 for a year. On August 1, 2016, I get a Dungeon to receive messages to renew my membership again. My membership is cancelled on 6 August. Says Adobe customer service there is a glitch and the problem will be resolved within 2 business days and I can start a new account, or make the payment again. There is also the assurance that any additional payment collected is repaid. I did a second payment on August 6, 2016 and waited. Membership has not been renewed. I contacted the service the customer again on 10 August. I was assured that the problem will be solved within 24 hours. Nothing has been done yet. I would like to know if anyone else faced with these problems. I got a trial of Photoshop and Lightroom subscription, which I use a lot. The photoshop trial subscription has expired and I can't use, while the number of members of Lightroom will expire in 4 days. Could someone help me please?

Hi reda,.

Please contact customer service for account and billing related research.

You can also view Support FAQ: how to contact Adobe for support?

Hope that helps!

Kind regards

Sheena

Tags: Adobe

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