Problems with HP Photosmart Premium C310 disconnect

Similar Questions

• HP Photosmart Premium C310 series will not power

  Printer hp photosmart premium C310 went offline and will not print. Usiing Window 7 64-bit OS. Had no problems until I tried to print the other day and a message came saying printer has been disconnected. I tried printer, computer and router wireless off. And reinstalling the printer software. Now when I try to activate the printer back on it's stuck at the 'initializing' on the printer screen. This process has removed the printer from my computer and now since the printer will feed properly, I can't reinstall it. Help, please. I need my printer ASAP for my college courses.

  With the current of the printer, unplug the power cord from the wall outlet.  Wait 10 minutes and plug it back and check.

• Photosmart Premium C310: Photosmart Premium C310 impression in Yosemite

  OS: mid 2012 Macbook Pro retina, Mac OSX Yosemite, fully 10.10.2,"limited up software date / patches

  Printer: Photosmart Premium C310

  Connection type: Wireless (IP via DHCP)

  The printer started to play up. Symptoms: when I try and print on it from my Macbook Pro, it causes the printer restart. The documents are not particularly complicated. Sometimes I can print a text document a simple word, but most of the time, she causes the printer to break off and restart. He the NAGs tell me the printer stop me properly!

  However, if I try to print the same documents from my iPhone 5 w / iOS8, then all documents work fine. I also tried of 10.9.5 iMac and it print flawlessly.

  It seems to be specific to Yosemite OSX on the laptop that is causing the problem.

  I tried:

  * Wireless reset on printer

  * Full factory reset printer

  * Add & delete printers on laptop printer

  Hello @weirdbeardmt,

  Welcome to the Forums of HP Support!

  I understand that you experience problems printing from your computer Mac OS X 10.10 to your HP Photosmart Premium e-all-in-one printer C310. I would like to help you to solve this problem today. I also want to thank you for all the details that the you have included in your original post. Based on this information, I agree with you that this problem is caused by the computer Mac OS X 10.10. Can I please you follow the steps below.

  Step 1: Resetting the printing system:

  To begin, I will have you reset the printing system on your Mac because it is important that we have a pleasure to work with for troubleshooting clean slate. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under"Reset printing in OS X Lion system." This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Photosmart back in right now.

  Once the reset is complete, proceed to the next step.

  Step 2: Uninstall the drivers and software:

  Please click here to find out how to properly uninstall your printer. Once the site opens select the drop-down menu 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9' because they are the same for Mac OS X 10.10 and follow the steps under the second method to complete uninstallation.

  Once the uninstall is complete, please continue on.

  Step 3: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 4: Manually load the driver:

  Please click here to download and install the package v3.0 HP printer drivers on your Apple computer your HP Photosmart without a downloadable driver for Mac OS X 10.10 because of the age of the printer manually.

  Step 5: Check the Apple updates: 

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 6: Add the printer:

  1. click on the menu of Apple , then Preferences System.

  2. click print and scanand check if the name of your printer appears in the printer list.

  3. If your printer is already listed, remove and re-add the printer to check the communication with the Mac. Click on the name of your printer, click the minus sign (), and then delete the printer

  4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer

  5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Make sure you have the driver HP Photosmart selected and not the AirPrint.

  

  6. click Add to add the printer to the list.

  -Source

  Once the printer has been added in, please test your machine to check that everything is working properly now.

  Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

• Photosmart Premium C310 printer scanner

  I use the Photosmart Premium C310 on a Windows laptop 8.0 with a shortcut on my desktop to the HP Solution Center software. I'll have no problem with that.

  I'm looking in the upgrade the operating system to Windows 8.1 and I ran a software provided by microsoft who checked for compatibility with my system on the laptop.  He said that HP Solution Center was incompatible with Windows 8.1. Is it possible use a shortcut on my desktop for the executable file as I do now?

  Hello martil1,

  Welcome to the HP Forums!

  I understand you want to upgrade to 8.1 Windows, but this Microsoft application said the "Solution Center was incompatible with Windows 8.1. I will do my best to help you!

  Now, if you're going to upgrade this computer, you must uninstall the software Photosmart Premium C310. The reason why because this printer has drivers compatible full features for Windows 8.1. Please follow these steps in order:

  First of all, you want to remove all the HP Photosmart software in the programs and features on your computer. Please follow this HP document uninstalling the software of the printer. If this printer is connected by a USB cable, remove this computer.

  Then, I recommend you clean your Temp folder. Follow this YouTube video to help you to here. Now you can upgrade the Windows 8.1. Once this is done, please install the full features on the site of HP software here.

  Please post your results, I will be looking forward to hear from your part have a good night!

• Photosmart Premium C310: Stopped C310 Photosmart Premium connection

  My HP Photosmart Prem C310 is connected to my wireless very well and has print from my Mac desktop very well until last week. The wireless is fine, that the computer and the printer are on the same netwrok wireless according to the netwrok test report.

  To try to reconnect to the printer, I deleted the system printers and scanners preferences screen. Now, when I try to add the printer, it does not appear in the list under default. I tried also added using the IP address on the wireless network Test report, but get only the message that the computer is "impossible to test the printer on the network" and "cannot connect because of an error."

  I tried to stop the printer and the computer, but nothing works. I am at a loss and extremely frustrated.

  Hi @jsd75,

  Welcome to the HP Forums!

  I understand that you can not connect your HP Photosmart Premium c310 to your Mac. I'm happy to help you!

  To check the printer hardware is functional, you are able to print a test page, without using the computer? Video: printing a Test Page.

  In the meantime, try the steps in this guide, "printer offline" or "printer not responding" Message (OS X).

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope this guide helps and have a nice day!

• HP Photosmart Premium C310-"Initializing" constantly. Tried to unplug and reconnect, but continues.

  HP Photosmart Premium C310 running on iMac with OS X 10.7.2.  Permanently "initialization".  Worked fine two days ago. Tried to unplug the power and usb, wait 15 seconds, and reconnect. but continues "Initializing."

  Try to remove the power cord without turning off the printer first. Leave it for about 5 minutes. After connecting the power supply cord trying to restart the printer. If she manages to visit him "initialization" D section on how to 'Restore the default settings on your device'

  http://h30434.www3.HP.com/T5/eprint-print-apps-mobile/eprint-apps-connectivity-troubleshooting-please-review/TD-p/572635

• I'm having a problem with Windows7 Home Premium and WWII CFS joystick operation. I get a message saying that the controller has been changed. Microsoft offers a patch?

  I have problems with Windows7 Home Premium and WWII CFS joystick operation.  I get a message from gibberish, saying that the controller has been changed.  I tried to replace the file with a version of Windows XP .cfg and also tried to re-write the .cfg file.  Apparently, this version of Windows will not allow a file to be saved with an extension ".cfg", so it does not work either.  Any suggestion would be appreciated.

  Thank you

  Hi Bob,

  You can consult the following links of wire and check if it helps.

  Joystick does not work with the Europe of WWII Combat Flight Simulator series. Help?

  With the help of WW2 Europe Combat Flight Simulator series with Windows 7 Home Premium

  Note: The above links contain third party links. Using third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.

• PhotoSmart Premium C310: Premium C310 printer Error Message

  PhotoSmart Premium C310

  New ink, etc.

  Printer error message: 0XC19A0041

  -What does this mean for the future of this printer?  Is dead, or can it be restored?

  Help!

  Gail50

  Hi, my advice would be a new printer.

  8lives

• 0x6100000bhaving a problem with my photosmart hp 5510 printer... Help

  problem with my photosmart hp 5510 0x6100000b please help the ink tray won't

  Hi, I know that this post has been done for a long time, but I just wanted to check if it is resolved? Do you have a warranty replacement printer?

  Thank you

  Ciara

• Photosmart Premium c310 will not print from the photo tray. Market power does not work.

  HP Photosmart Premium c310 refuses to print from the photo tray.  I use an iMac.  I shot tray in and out, nothing.  I stoked market, nothing.  Whenever I try to print a photo, it pulls the main tray.  He doesn't even try to pull the photo tray.  And I select in the settings of Photo paper in the photo tray.  Oh, and I have never tried to print before photos.  This is my first time and it won't work.  Printing regular documents from the main tray works fine.   Can someone please help?

  Are you printing from iPhoto?  If so (and this may apply to other applications), you must specify the format and print size.  Make it look like this:

  

• MacBook Pro OS 10.8 retina no DVD drive, how to load drivers for HP PhotoSmart Premium C310 please

  MacBook Pro OS 10.8 retina no DVD drive, how to load drivers for HP PhotoSmart Premium C310 please?

  We do not have the software 10.8 HP for your printer posted on hp.com and yet, once that happens, you can just download and install. You don't need to do it though, in order to get your printer running on your new Mac.  Simply connect your printer, on the sur le meme same wireless network or via a USB cable, add in printing and fax and let the operating system find and install the software from the Apple software update.  You will be able to the printer and scanning will however be of Image Capture.

• Extremely slow printing wireless with HP Photosmart Premium C309g-m

  I see extremely slow print speeds when printing from a Mac or a Windows XP system on a new printer HP Photosmart Premium C309g-m wireless. The printer starts printing immediately when I request a print, but it only prints one line. It will take about 15 minutes then to print the rest of the page, each print after a very long break line. Print demo page doesn't exhibit this problem, only documents of programs such as Word 2008, Safari, and Firefox (I tried firefox on PC and Mac) are affected.
  
  If I connect to the printer via a USB connection it prints very well, so this problem seems to be the only wireless printing.
  
  Printer: HP Photosmart Premium C309g-m
  Computer: Mac mini (late 2009 model) (also tried a Windows XP laptop, by comparison using the latest drivers from the HP website)
  OS: Mac OS X 10.6.2 with all available updates installed
  Method of connection: cable Ethernet connection to the router wireless
  Printer drivers: version 2.2.1 (Apple provided, drivers HP never installed as system comes with 10.6)
  Wireless router: Apple TimeCapsule (early 2009) 1 TB, honing a/d and modes of b/g on 2.4 and 5 GHz. TimeCapsule is in transition as the DSL modem handles DHCP service mode
  Encryption: WPA2 Personal, no MAC filtering or hide the SSID.

  IP addressing scheme: all addresses are distributed by the server DHCP without reservation of any kind

  The TimeCapsule is sitting three inches from the printer and the printer indicates the complete signal. Connecting the printer to the wireless network and setup of the printer on the Mac went off without a hitch. Only when you print a test document discover us the problem. The wireless network will behave as expected when you access Internet from Mac and Windows devices (tested with a laptop computer Dell XP and a MacBook with OS X 10.6.2), so I don't see any problem with the wireless network together.
  
  Attempt to use:
  1 reboot and power off, wait, restart the computer
  2 reset the print subsystem, the printer off and on again and reinstall the printer

  3. disconnect the power to the printer and let it sit for several minutes before trying to print wireless.
  
  None of them worked.

  I don't know exactly what is happening... I'll have to think about.

  Looks like you're running with the current configuration.

  Can we call this resolved?

• Series of HP Photosmart premium C310 - suddenly stopped working

  -Are a week or so, I printed a few pages of Microsoft Word 2010 without a hitch.

  -Ten minutes later, I tried to print another Word document. At this point, the printer would not print because of apparent paper Jam.

  -, Without a doubt, there was no Paper Jam. I opened all ports the printer is positive, that there is no paper jam. The printer was then restored to its original condition, with all that goes back to his place (I'm positive of it). Whenever I tried to print a document, the LCD screen on the printer came back to the top with the same message "paper jam".

  -I was not able to print anything since then.

  -The ink levels are adequate / full.

  -The only thing I can think of that would have caused the malfunction is, when you print the document last, I did the margins of all sides as small as possible (1.3)

  -I am running windows 7 Home Premium on my desk and windows 7 Ultimate on my laptop, which has sharing network to share everything, including the printer. As with the main office, I am also unable to print from my laptop - which has worked without any problems.

  -It may help to note that the printer is connected wireless to my main desktop computer. The LCD display on the printer indicates that everything is working properly (wireless is activated, etc.). In addition, the LCD screen on the printer works fine, as it always has. The only problem is I can't make copies, print a test page or print anything at all.

  -Currently, the status of the printer shows: need troubleshooting/printer: error. It also tells 'Unavailable'.

  -- Any information on this would be highly appreciated! Thanks for your help!

  Hello

  As OEM HP is responsible for the good operation of the printer and their
  drivers provided. Check with HP support, their documentation online and
  drivers and ask in their forums.

  You may need to update or reinstall the latest driver.

  E-all-in-one printer, HP Photosmart Premium - C310a & downloads drivers
  <- set="" to="" your="" version="" of="">
  http://h10025.www1.HP.com/ewfrf/WC/softwareCategory?Product=4231205&LC=en&CC=US&DLC=

  HP Photosmart Premium e-All-in-One Printer - C310a Support &

  Troubleshooting

  http://h10025.www1.HP.com/ewfrf/WC/product?product=4231205&LC=en&CC=US&DLC=en#.

  HP support/troubleshooting & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  =============================================

  The main issue is probably the drivers, but these can help:

  Add or remove a printer
  http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer

  Solve printer problems (Vista)
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-Vista&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Solve printer problems (Vista)
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

  Solve printer problems (Windows 7)
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Open the printer (Windows 7) Troubleshooter
  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Find the manufacturer's Web site
  http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website

  Find and install printer drivers in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• HP Photosmart Premium C410b disconnected in the HP Solution Center

  My printer is showing continuously until as disconnected in the HP Solution Center.  I tried a number of things in this forum to sort out and spent several hours on this issue, but without success.

  I am running Windows 7 (64-bit), and the printer is connected wireless to the network.  Print to the printer works, but there is no connection inwards for scanning, etc.

  I have:

  -uninstalled and reinstalled the software (including work around the bug in the downloaded installation program that looks for files on a CD drive path rather than where they were extracted to);

  -connected to the interface html to address local IP and run network test on the printer, to confirm that it is properly connected.

  -added to the firewall exceptions for all ports and HP applications referred to in the http://support.hp.com/us-en/document/c01856593 and even tried to add an exception to coverage for all incoming & outgoing of the MAC address of the printer ports.

  If I disable the firewall and then reboot the PC then Solution Center connects to the printer, but disconnects once the firewall is rebooted.

  The firewall is part of Panda Global Protection 2013 safety.  There seems to be a firewall issue, but anything that can open was.

  I had the same problem intermittently with my firewall previous, although related to the firewall it seems to be a problem with the Solution Center software.

  I'm generally an advanced home user and searched this forum, but have now run out of ideas on this one

  Well, I wanted to check just to be sure, so that we can eliminate the easy things first. But if you think it might be a firewall, that may be all right, I'm going to write below the information you will need to open all those printing and scanning of ports.

  You will need to either contact the supplier of the router or the firewall client to open them if you don't already know how do it yourself as it varies from one to the other.

  

  Let me know how it goes!

• Strange problem with Vista Home premium configuration update

  Just bought a Toshiba Satellite Pro L300-1AI which was preloaded with Vista Home Premium.

  Clicked on configure updates on the front screen and he entered a loop that says: Configuring updates: stage 3 of 3-0% complete. Do not turn off your computer.

  Every 5 minutes or so then stops and restarts with the same message. I left on for 8 hours, so can not believe he needs for this long. Just tried to set off, but when you restart it defaults as shown above.

  Please advise... even if you can get me right back to the normal screen before

  Hello

  Try please start your computer in safe mode and restore your operating system to an earlier time (before the update). Maybe this will help.

  In the future be careful with updates. I recommend you to disable the automatic update. Just check the list with updated supply and install important and recommended only. Disable all optional updates. You don't need them.