Photosmart Premium C310: Stopped C310 Photosmart Premium connection

My HP Photosmart Prem C310 is connected to my wireless very well and has print from my Mac desktop very well until last week. The wireless is fine, that the computer and the printer are on the same netwrok wireless according to the netwrok test report.

To try to reconnect to the printer, I deleted the system printers and scanners preferences screen. Now, when I try to add the printer, it does not appear in the list under default. I tried also added using the IP address on the wireless network Test report, but get only the message that the computer is "impossible to test the printer on the network" and "cannot connect because of an error."

I tried to stop the printer and the computer, but nothing works. I am at a loss and extremely frustrated.

Hi @jsd75,

Welcome to the HP Forums!

I understand that you can not connect your HP Photosmart Premium c310 to your Mac. I'm happy to help you!

To check the printer hardware is functional, you are able to print a test page, without using the computer? Video: printing a Test Page.

In the meantime, try the steps in this guide, "printer offline" or "printer not responding" Message (OS X).

If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

Hope this guide helps and have a nice day!

Tags: HP Printers

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