Problems with sending some e-mail from abroad.

Please bear with me on this problem as I am not very intuitive in regards to the accounts. POP, etc. etc.

I have a system Windows 8 and use the BT Internet to send messages without any problems. But today I tried twice to send the same e-mail to a gmail account in America with two clips of very small size but in a few minutes, he returned with an error message stating that the e-mail could not be sent my e-mail address and to contact my ISP (BT). I have in the past received emails from that same address with no problems.

I contacted BT and they checked my system and everything works fine and there is nothing else they can do, I can send other emails to colleagues in the United Kingdom without any problem.

My wife sent a test message to the gmail address, and it was received without a problem so I'm assuming that the fault lies somewhere on my PC.

Your help would be very appreciated.

Hi Steve,.

  1. Your wife uses BT E-mail account to send emails?
  2. Are you facing problems with the other recipient?
  3. You use mail application?

Please return with the required parameters so that we can better help you.

Tags: Windows

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