Problems with update and restore blackBerry Smartphones

Hello I'm a newbie here, but have some problems with BB Bold 9900 updated.

During the update alls datas were recorded as usual during restart the BB there's an error to come, means that BB lost its operating system. I used the tips here and somwhere else to restore successfully. Unfortunately the data stored during the update process have not restored, even if the file already exists on my PC.

The file is called LoaderBackup-(2013-09-26) .bbb - so almost similar to the usual backup file.

Ho do I restore the data now?

Thank you much for the help.

Hello and welcome to the community!

Please see this KB:

  • KB13428 How to back up and restore data from smartphone BlackBerry using BlackBerry Desktop Software

Good luck!

Tags: BlackBerry Smartphones

Similar Questions

  • Problem with unified message box blackBerry Smartphones

    Hi all

    I have problems with my BB Torch 9800.  When I use the message Unified Inbox to view emails, emails have regularly occurring blank spots where there should be some text.  The text is simply hidden.  When I display the same message to the individual email (gmail or hotmail) Inbox, the message is complete.  A battery pull solves this problem for a few hours or a few days and then it reappears. This problem started a week ago.  I did not recently updated from the BONE.  I didn't do a wipe and restore again... I was hoping to avoid this.  There was an update to the new BB (August 6, 2012).  There were some other 3rd party applications which have also been installed.  I have not tried UN-installing again.  Any thoughts?  Thanks in advance for your help.

    BioDave1955 wrote:

    Hi all

    I have problems with my BB Torch 9800.  When I use the message Unified Inbox to view emails, emails have regularly occurring blank spots where there should be some text.  The text is simply hidden.  When I display the same message to the individual email (gmail or hotmail) Inbox, the message is complete.  A battery pull solves this problem for a few hours or a few days and then it reappears. This problem started a week ago.  I did not recently updated from the BONE.  I didn't do a wipe and restore again... I was hoping to avoid this.  There was an update to the new BB (August 6, 2012).  There were some other 3rd party applications which have also been installed.  I have not tried UN-installing again.  Any thoughts?  Thanks in advance for your help.

    Hello and welcome to the community!

    I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, let it run for some time... long enough to know if the behavior will return. Normally, Safe Mode is designed for immediate diagnosis... nor for normal operations... but in your case, run long enough in mode SAFEW in order to know if the behavior will present will actually help diagnose.

    If the behavior presents while in Safe Mode, then it is likely that your OS kernel became somehow corrupted, requiring these steps you're reluctant to undertake.

    Good luck and let us know!

  • Problems with DOWNLOAD world BB blackBerry Smartphones

    Dear Sir

    I had problems with Blackberry "BOLD". BB world.

    This app need to upgrade. When I accept, he send me directly to BB pages to download, but nothing happened.

    Time exhaustion is mentioned on the page.

    Could you help me please?

    Stepan

    Hello and welcome to the community!

    Please try this sequence:

    (1) to remove from your BB AppWorld

    • KB10040 How to view or delete applications on a BlackBerry smartphone
    • He asks to restart the BB,

    (2) a Batt Pull reboot (power on, remove the battery, wait, insert the battery, wait), even if redundant to the one you did in step 1.

    3) install a new copy of AppWorld (on your BB)

    (4) restart another Batt-sweater

    (5) see if it works now.

    See you soon!

  • Problem with updating and downloads

    I have windows 7, 64-bit version. I tried to download Mathtype and Tomtom Home on firefox (because Tomtom Home began to break up when he tried to update), and full downloads after the fixation of the DNS server, but when you try to run I got errors for files. For Mathtype, he told me, he was corrupted and to get another version and validate, considering that it's just for Tomtom says "not a Win32 application invalid."

    I tried to download Mathtype in Internet explorer, just so he could get stuck at 99% for a long time and then say that it was interrupted. When I type CV he says that the signature was not valid.

    I can also update with Windows update, it is stuck at 99%, before that I fixed the DNS server, but now there is literally no progress at all.

    I tried to launch the test of memory in administration tools, and no problem not found. What could happen and how to fix it? Is it still bad RAM? Avast can be somehow interfere?

    Also, I did a scan via the command prompt and it find corruptions, but I don't remember where (he only listed more precisely).

    Just before I did, on the advice of a friend, I've installed and used Iolo System Mechanic and used. I wasn't sure with the reviews on amazon, but tried anyway... somehow, it worked. A new Mathtype runs. A new Hitmanpro runs. Windows Update installs each update. I thank both you much however.

  • The problem with backup and restore.

    In my Center of the open action, I get a message that I have a problem to solve.

    It always comes after I saved, but that tells me that my PC has been restored to an earlier date. (I have never done)

    This affects my McAfee Security turn off wall of fire etc virus checker and my old AVG appears again.

    I inform McAfee they reset my firewall, auditor of viruses etc and all is well until I try a back up again.

    When I go to change my setting or go back I always get back up to a failed.

    But even I don't want not to my PC restores his car at an earlier date, putting me in a loop.

    This affects my McAfee Security turn off wall of fire etc virus checker and my old AVG reappears.

    Hello

    He would have had nothing AVG remaining before installing McAfee.

    Having 2 programs Antivirus installed can cause blockages of the system and other weird problems with the system.

    Use the AVG removal tool to remove the remnants of AVG:

    http://www.Avg.com/us-en/utilities

    Choose the correct version of "bit".

    See you soon.

  • Problem with zoom camera for blackBerry Smartphones

    I had no problems with my camera so far. I got the Curve 8310 for 3 months and now all of a sudden the camera won't zoom. can anyone help me this.

    I had the same problem with my 8310 that I solved it by removing the battery for a few seconds and then replace and reboot... zoom doesn't always from time to time, but restarting always sorts

  • Problems with ESC on 9320 blackBerry Smartphones

    I had a curve of 9320 for about a month now and it has developed a fault.

    When I'm in an application like Contacts, I can use the trackpad and escape button to move. However, if I try to use the ESC key to exit the application, the keyboard hangs. I can only release it by holding down the Menu button and selecting the House.

    I don't have a problem with the Messages or email, so I don't think that this may be material.

    Any suggestions welcome!

    Garfield

    Good news! After reading a few other older questions in the forum, I decided to do a new install of my OS. I used a few instructions posted 4 years ago and the problem disappeared at the end!

    Thanks to Ka Lin and Krypto to provide the method for the new facility!

  • Problems with the WEB BROWSER blackBerry Smartphones, use not wifi network to open some Web sites

    Hello I'm owner of BB BOLD 9900 OS 7.1... for the last two days I am facing a pretty annoying problem with the BB browser.

    It means not affects the device... it just annoys me.

    When I TURN ON my WiFi on my BB with the network carrier Sim already homepage active who has a Active on it and open the web browser BB, according to the website on which I open the web browser chooses between the internet Wi - fi OR internet BIS carrier which is weird. BECAUSE a default if the wifi is enabled, then the web browser MUST use internet wifi network carrier for navigation. YOU TUBE, FB and TWITTER.com all use my carrier netwrok to open bt soon I open BBC.com or CNN or any other site the wifi symbol appears on the right side and so it uses the wifi network... and disappears when I opened THE 3 SITES you tube FB n twitter.

    My knowledge is that when you activate THE wifi network, the WEB browser is intended to USE the wireless internet, NOT the internet carrier

    The next time I switchd off the the carrier signal, and then Turned ON one internet WI - FI and then opened the web browser of BB. so now all the opend website with wifi internet bt as soon as I open YOU TUBE or FB or TWITTER.com it post a comment... .that cannot visit the web page when the carrier is off. Please turn on the radio n try again... I mean IT SHOULD OPEN with internet wifi? WHY do network carrier sim to open the web page?

    I have checkd my browser settings and they are default and also my wifi settings I have reset the... the problem still persists?

    any idea wats going on?

    Please help is needed I'm annoyed about this problem...

    Thank you

    MR. KIWI... Good news... .i went to my carrier service center... Solvedo Problemo!

    Go to your service books and remove directories of service WAP browser in all directories of service WAP 3 I don't know the exact name, but all are related to the browser... WAP config something like dat... Just remove dem... .and HARD restart your fone... and try to use only wifi on your device with your carrier network off...

    mine worked... Let me know on urs... so now, the browser uses my wifi instead of my network provider when both are running...

  • Problems with access to the blackBerry Smartphone Internet and e-mail?

    Hey everybody

    I just got my curve 8900 yesterday t-mobile, and I wondered why I couldn't access the internet and why I couldn't use my messages. Whenever I would try to resemble something upwards using the internet from my blackberry it woud still say something about the subscription. In addition, for messages there it would not allow me to send stuff only save drafts for her, that's why I used the SMS and MMS text to work around my messages. So PLEASE someone please help me understand this problem!

    Well, it's basically what I said earlier.

    The part of your contract with your operator voice covers some elements:

    • Voice
    • Voicemail
    • SMS/MMS
    • (I'm not sure - T-Mobile can give you the full list)

    The data item for your contract covers other elements:

    • Internet browser
    • E-mail
    • Applications that require internet access
    • (I know - T-Mobile can give you the full list)

    You will only receive what you contract for services. So, if you don't have a data contract with T-Mobile, you won't get these services.

    Contact T-Mobile and find out what your policy covers. If it covers the services to which you do not have access, it must be changed (since you're already paying for it). If it does not cover data and that you want these services, then you must add to your contract (for the $$$ they will charge).

  • Problem with my App World blackBerry Smartphones

    When I try to use my App World, he always says A Blackberry identity update is necessary. You want to install it now? Then, it shows that the bar of load after a few seconds, it says Blackberry installation failed, please try again later. (80003), then once I press ok the page just disappear. Please help because it happens all the time, my phone is not a phone without App world.

    Hello and welcome to the community!

    Here's a knockout who deals with this error:

    • KB29613 The error "failed Installing BlackBerry identity. Please try again later. (80003)"appears in BlackBerry App World

    I hope that it contains something useful! There are also several existing threads on this site, which discuss that exact error... your opinion of those who may prove useful, and a search of this site, by using the code, or an error message should reveal all the existing threads that are applicable to you.

    Good luck and let us know!

  • Problem with a curve 8330 blackBerry Smartphones

    The battery is charged, but I still get the red light flashes 4 times.  I tried to leave it plugged in four three hours, he refuses to stop flashing red. Thanks for your help.

    I was about to try using JL_Cmder, but didn't need to.  I chose repair the curve with the Blackberry Desktop Software and it does the trick.  Updated version of the OS and got, it works again.  Thanks for your help.

  • Problem with new Storm2 9550 blackBerry Smartphones

    I have a 9550 (Verizon and unlocked) and use it with a SIM card for Smart Comm. (GSM only) in the Philippines.

    My problem is: I the data connection (BIS) in some places and none among some. These places are accurate and reproducible.

    Example:

    (1) in locations A, B, C, D, I have BIS (logo EDGE/GPRS). The entry "BOLD" 1 in HRT has An APN: blackberry.net. Even with a battery pull, everything works fine. When I join the network, I get the message on the recording. Service books are complete. No problem.

    (2) However, in places E, F, G, H, I have no BIS (logo edge/gprs). "BOLD" 1st entry in HRT show APN: emgsm.vzw3g.com. I can only connect to BIS via wifi. Join the network said the message was sent, but I do not receive a return message. Battery grips makes no difference. I send the documentation of service via the web to get the browser.

    If above the number of point 2 exists and I go to places to point number 1, I can get BIS (EDGE/GPRS logo) and the AFN in the 1st entry of HRT becomes blackberry.net. This happens without no battery pulls. Everything's fine work. To the network and I get a message back.

    If above point number 1 exists and I go to places to the number of article 2, are all right except when I do a battery pull. If I pull the battery, the first entry "BOLD" of HRT goes back to emgsm.vzw3g.com and I get edge/gprs and can connect to BIS via the wifi only. To the network says message sent but I don't fit any message.

    I've wiped and re-installed the OS several times, changed SIM card (same network and number) and the problem persists.

    Can anyone help me please with this. Thank you very much! \

    Allan

    EDIT:

    I can make and receive voice calls and SMS.

    Found the solution!

    I went to another service provider and it now works fine! Just for the info of those in the Philippines. My previous BIS is Smart communications. I am now with Globe Telecom!

    Thank you all!

  • Problems with my bb8520 camera blackBerry Smartphones

    I can't open my bb8520 camera app. It says that I need to first close all other applications, but the continuous problem. What can I do?

    With the BlackBerry device under voltage, remove the battery for a minute, and then reinsert the battery to restart.

    Now, try the camera again.

  • Problems after update "BOLD" 9000 blackBerry Smartphones

    After update BB Bold 9000 to V5.00.681

    Bundle 1137

    Platform 52.064, there are no Applications available in the application launcher (DM Version 6.0.1.18 on Windows 7). The Smartphone works very well but unfortunately Memopad and ToDo is missing. As part of the Planer DM, these two applications are marked as not installed. Please help me how to install these applications. In the application launcher, there is ONLY "Blackberry App World"

    Hello

    Try the following.  Download the operating system of your carrier's Web site and install it on your computer.  You can do this by selecting your operator from the list here: http://us.blackberry.com/support/downloads/download_sites.jsp

    Once you've done that, see if necessary applications will appear in the desktop software.  If this isn't the case, then there is another method which should work.  Just to be sure, make sure you back up your first device using Desktop software first.

    On your computer, go to C:\Program Files (x 86) \Common Files\Research In Motion\Apploader and run the Loader.exe file.  (Note: on computers 32 bit, should no (x 86) in the Program Files folder because the Program Files folder).

    Once you start the Loader.exe file, simply follow the steps until you get to the point where you can select the applications.  Now you should see the option to check the Documents To Go, notebook and any other software that has not been installed.  Once you have all the apps you want enabled, simply press next (note: leave everything that is checked as checked, unless you want to uninstall).  This should now load the applications on your BlackBerry while keeping the rest of your BlackBerry file system.

    I hope this info helps!

  • Problem with my Bold 9700 blackBerry Smartphones

    Friday my Bold 9700 I had for about 3 months now started rebooting on its own. Roughly 50% of progression in the activity bar, it could happen again. After over an hour of this, I tried to sync to Desktop Manager. I received a message that my operating system has been corrupted and followed the instructions given on the Desktop Manager to reload the software. After that was finished, my BB works normally with the following exceptions:

    1. I don't have have a separate icon to test SMS messages and cannot find a way to create it.

    2. I don't have have an icon for BB Messenger and can't find it in any folder.

    3 the Brick Breaker game icon disappeared. (not that this is a serious problem, but I liked to kill time with this game.)

    If anyone can give me any advice on these issues, I would appreciate it.

    Tom

    2. use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install again the Messenger application.

    After installation and reboot if necessary, check your instant messaging, or downloads of the application folder.

    3. go in c:\program files\common search in motion\apploader\ and double-click on "Loader.exe."

    Navigate applications listed and CHECK the Brickbreaker module to load. Following the other guests to complete.

Maybe you are looking for

  • Support for driver/card for keyboard PA3705D

    I have the PA307-1ET1 wireless keyboard works with my Ubuntu based system XBMC. It works fine except some keys do not work. Is there a mapping file available that I can use with console-setup to make better use of the keyboard. If Yes, where can I ge

  • HP ProBook 470 G2: Stop slower / flashing power button / stop...

    Hello Ive got a G2 HP 470 here with a weird problem, whenever stop you the laptop, you see windows stops, and then the screen goes black (full black, as when it is turned off) but the power button (white) and a orange led near the AC connector Flash

  • Repeat the installation of XP SP2 SP3 chess & (0xc0000005 error message)

    original title: repeated failure of XP SP2 SP3 installation & Computer - 32-bit intel running Win XP SP1. Before the blue screen of death and sys fatal error: "logon windows process is complete w / status of 0xc0000005 (0x00000000 0x00000000)" comput

  • Drivers / downloads: maps sound, audioactivemixers:

    My sound card was stolen out of my computer, and I need to know if there is what I can do to restore the sound on my computer. I have a Dell Dimension = 1100-B110 Dell IBU = Americas, Deosi from Dell, Dell computer Corp. = A01. My processor informati

  • Sound in Mode safe

    Note that audio service does not automatically run in safe mode.  Audio service does not appear in the list of services.  Could it be registered under a different name?  Audio services can be enabled in safe mode?  Advice requested