Problems with video DSLR and PR crashing

Hello! I am a new user at first and am having some problems to import the video DSLR (5Dmk3 24 p). I did a lot of research and have found a few people with similar problems, but I wasn't able to work through to understand. So now I'm looking at the best of the best.

My problems: (Note: when I say crash, I mean blocks indefinitely.) "I've never seen an error through it all).

  • Premiere Pro (5.5) sometimes crashes when I import videos. There seems to be some videos that make the first hang but I can't isolate the problem to a file either. A single file will PR plant a time, when I restart the program the same file will import correctly. It is quite rare where I can import an entire folder (~ 20) videos, but it happens from time to time.
  • When I have all my imported videos, when I open my project that some videos will show offline. Like my previous problem, the files change everytime I open the first. Sometimes, when I save the project with these items off line, PR will crash when I try to close it.

Video of the problem: (forgive my poor TV character )

My computer: processor Intel i5, Windows 7 65 bit, 16 GB of RAM, 60 GB SSD HD, 1.5 TB of storage SSD. First is updated (5.5.0 233), I have all driver/computer updates I know.

I tried to reinstall Quicktime (several times) and then reinstalling also first. I tried to change the drive working, Adobe CS agent said I need to import the files one by one and office, but no use. A work around for this kind of work is to import several files, save, import, save, etc., so that when the first fails, I can keep import where I left.

This problem is really annoys me and I would therefore appreciate it if someone of you has wisdom to share. I read online where someone had a similar problem and ended up in a different codec to work around the problem of encoding again, but I don't want to do. Thank you!

We have seen some cases where the 5 d MKIII files do not import correctly. (The MKIII is out after CS5.5 and uses a different format than the 5 d MKII) To work around the problem, you can rename the file extension (you can automate this process through Adobe Bridge if you have a lot of clips) of. MOV to. MP4. This will cause Premiere Pro process files with a different import module that will handle the file correctly.

Tags: Premiere

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