ProBook 430 G2 - left trackpad button does not respond intermittently

I have a brand new ProBook. G2 430 (SKU # G6W35EA #ABB) with Windows 8.1, completely up to date. I find that every 10-15 minutes, the left button on the trackpad becomes unresponsive. The trackpad still moving the mouse pointer and the right button will continue to operate, but the left button does not react. This takes several minutes, perhaps 3-4. Then the left button it will start again to work as if nothing had happened. Because the button back to work, I suspect it's more likely to be a problem with the driver software or the Windows 8.1.

I have Synaptics TouchPad driver version 18.1.8.1, the current version of the driver.

I have Windows 8.1 version 6.3.9600.

I have the HP M74 Bios version 1.03 version (07/07/2014)

Anyone have any ideas?

I have a minor breakthrough! So, until now the best solution that we had found was close the lid and open it upwards and the button would start working again. Not very good when you are in the middle of something.

The new workaround is to do a tap two fingers on the touchpad and that seems to work. I tried now on 3-4 laptops with 100% success!

I don't know if it is a 'feature' that detects the Palm of your hand when you type or something. I have not found anything about this either on the driver (haven't looked very hard tbh).

Tags: Notebooks

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