ProBook 430 G2, touchpad pointer freezes randomly

Product: Probook 430 G2

System: WIN7 pro. 64 bit

Dear HP

I bought a probook 2 weeks ago and the touchpad randomly freeze when I use my laptop

I tried the synaptics driver version 17.0.18.8, 18.1.8.1 and 18.1.15, all versions have the same problem

Sometimes the cursor freeze, sometimes the cursor moving around and out of control

Sometimes the touchpad detect I multitouch even when I'm only using one finger

is it possible a HW fault? or just a driver problem?

any suggestion to solve this problem?

Thank you

Looks like a hardware problem, but you can try to use the touchpad in safe mode (to enter use key F8 safe mode) and check if it works fine, if you encounter the same problem in safe mode then it's a hardware problem and in this case I suggest you get the machine.

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Tags: Notebooks

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