MacBook Air freezes randomly
Hi all
I had a problem with my Macbook Air early 2015 since nearly a month. I freeze random OS experience (I'm under OS X El Capitan 10.11.4): the cursor moves and the keyboard is unresponsive, so I can't do anything at all. The only thing I can do to "unlock", it requires the laptop to restart (by turning manually him off and then back on). This problem occurs more or less one or two times a week and I didn't notice a particular task or request that I am running that may cause the gel. Usually, it happens while I'm surfing the web with Safari, but not all the time.
Any ideas or suggestions on how to solve the problem?
Thank you very much in advance for your help.
Download and view a report of Etrecheck:
http://www.etresoft.com/etrecheck
Ciao.
Tags: Notebooks
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The problem may be caused by a bug in OS X, triggered by "Flash Player."
If Flash is installed and that you did not already, please update to the latest version by opening the Flash Player pane in system preferences and selecting the updates tab.
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Check to see if there is a record of kernel panic using these instructions. If so, login and post:
https://support.Apple.com/en-us/HT201753
You can also try running an Apple Hardware Test:
https://support.Apple.com/en-us/HT201257
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Mid-2012, MacBook Air of random stop
I tried to find a solution to more than a year. My MacBook air has been cutting randomly without warning.
At first I thought it was overheating, so I installed Mac Fan Control and cranked up the fans, but it always stops around 60-70 ° C temperature of CPU, which should be good. The first three years, I owned the computer I never had a single problem and the fan never accelerated where she was audible 2 times.
The error code in the log files is Cause of previous stop - 2, which I can't find a description of anywhere.
I took the computer to the Genius Bar for a verification of the material, but the computer turns off as soon as they are trying to run the test. They wanted to change the logic board for $600 + then I said that I think about it.
If anyone has experienced this? I can find no solution confirmed online and don't know if I have to replace the logic board or card IO first. When he died, it's like it lost power. Immediately turns off. It will not restart for at least 20 seconds, and if I turn on for a few minutes it turns off again before moving on to the screen. However, it will work perfectly sometimes for up to an hour or two.
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If anyone has any ideas at all, I'd like to hear them. It's a mid 2012 Air i5 with 4 GB of RAM.
EDIT: Also, I did the resets of SCM, this does not solve the problem.
How the MBA does not work when you start mode safe?
https://support.Apple.com/en-us/HT201262
If you can, run an Apple Hardware Test:
https://support.Apple.com/en-us/HT201257
Note that an error free AHT is inconclusive.
Check if there is any panic the kernel has registered. If so, login and post it by these instructions:
https://support.Apple.com/en-us/HT201753
Ciao.
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These must be run as administrator. If you have only one user account, you are the administrator.
Please launch the Console application in one of the following ways:
☞ Enter the first letters of his name in a Spotlight search. Select from the results (it should be at the top).
☞ In the Finder, select go utilities ▹ of menu bar or press the combination of keys shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be all Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ all Messages
in the list of logs on the left. If you don't see this list, select
List of newspapers seen ▹ display
in the menu at the top of the screen bar.
In the upper right corner of the Console window, there is a search box to filter. Enter "BOOT_TIME" (without the quotes).
Each message in the journal begins with the date and time when it was entered. Select the BOOT_TIME message that corresponds to the last boot time when you had the problem. Now, clear the search box to display all messages. Select those recorded before starting, during the time that something unusual was happening. Copy to the Clipboard by pressing Control-C key combination. Paste into a reply to this message by pressing command + V.
For example, if the system is unresponsive or unable to stop for three minutes before you forced a reboot, post the timestamped messages within three minutes before the start time, not after. Please include the message BOOT_TIME at the end of the extract from newspaper - not at the beginning.
If there is a long series of messages, please post only one example of each. Do not post of many repetitions of the same message.
When you post a journal excerpt, be selective. A few dozen lines are almost always more than enough.
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List of newspapers seen ▹ display
in the menu bar.
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When you post the journal excerpt or the accident report, you might see an error message on the web page: "you have included content in your post that is not allowed", or "the message contains invalid characters." It's a bug in the forum software. Thanks for posting the text on Pastebin, then post here a link to the page you created.
If you have an account on Pastebin, please do not select private in exposure menu to paste on the page, because no one else that you will be able to see it.
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Run EtreCheck, and paste the result here.
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I use a second monitor (as well as the use of the screen of my Macbook Air at the same time) and only the Macbook Air screen decreases intensity, the second screen maintains brightness and conviviality.
Reset the SMC could solve the problem.
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I'm not aware of any program by Apple about the graphic problems with MBA.
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Hello! I got my Macbook Air a few months ago lately he randomly decides to freeze completely. My only way to use it is to restart to leave anywhere. I used EtreCheck and here is the diagnostics - if I could get a blocking understand I would really appreciate it!
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-03 16:40:09
Download EtreCheck from https://etrecheck.com
Running time 01:58
Performance: Excellent
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Click [delete] to remove the adware.
Problem: Another problem
Description:
Computer keeps freezing
MacBook Air (13 inch, early 2015)
[Data sheet] - [User Guide] - [warranty & Service]
MacBook Air - model: MacBookAir7, 2
1 processor 1.6 GHz Intel Core i5: 2 strands
4 GB RAM not extensible
BANK 0/DIMM0
OK 2 GB DDR3 1600 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1600 MHz
Bluetooth: Good - transfer/Airdrop2 taken in charge
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 229
Intel HD 6000 graphics card
Color LCD 1440 x 900
OS X El Capitan 10.11.4 (15E65) - since the start time: about 2 hours
SM0128G SSD APPLE disk0: (121,33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) < not mounted >: 210 MB
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
Macintosh HD (disk 1) /: 120,11 GB (72.08 GB free)
Storage of carrots: disk0s2 120.47 GB Online
Apple Inc. BRCM20702 hub.
Apple Inc. Bluetooth USB host controller.
Apple Inc. Thunderbolt_bus.
/ etc/hosts - Count: 4
Mac App Store and identified developers
~/Library/LaunchAgents/com.applicationstats.AppStats.plist
~/Library/Safari/extensions/Searchme.safariextz
2 adware files found. [Remove]
/ System/Library/Extensions
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/ System/Library/Extensions/Seagate storage Driver.kext/Contents/PlugIns
com.seagate.driver.PowSecLeafDriver_10_4 [no charge] (5.1.1 (26511) - 2015-10-22) [Support]
com.seagate.driver.PowSecLeafDriver_10_5 [no charge] (5.1.1 (26511) - 2015-10-22) [Support]
com.seagate.driver.SeagateDriveIcons [no charge] (5.1.1 (26511) - 2015-10-22) [Support]
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[loading] 153 tasks Apple
[operation] 78 tasks Apple
[loaded] 46 tasks Apple
[loading] 157 tasks Apple
[operation] 85 tasks Apple
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com.Apple.Installer.osmessagetracing.plist [loading]
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[loading] com.google.keystone.agent.plist (2016-03-02) [Support]
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iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
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FlashPlayer - 10.6: 21.0.0.226 - SDK 10.6 (2016-04-30) [Support]
QuickTime Plugin: 7.7.3 (2016-03-12)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-30) [Support]
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Searchme (2015-10-21) Adware! [Remove]
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Time Machine not configured!
14% WindowServer
12% com.apple.preferences.extensions.remoteservice
6% kernel_task
6% mdworker (9)
3% hidd
Top of page process of memory: ⓘ
652 MB kernel_task
500 MB com.apple.WebKit.WebContent (4)
Mdworker (9) 168 MB
Safari of 127 MB
66 MB Mds_stores
181 MB free RAM
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Used Swap 0 B
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April 30, 2016, 17:50:28 [redacted] ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_2016-04-30-175028_ .crash
System/Library/Frameworks/WebKit.Framework/versions/A/XPCServices/com. Apple.We bKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking
April 30, 2016, 17:27:16 / Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-30-172716_ [redacted].cpu_resource.diag [details]
System/Library/Frameworks/WebKit.Framework/versions/A/XPCServices/com. Apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
You use 3.82 GB to 4 GB of your memory. Something is to take all this memory, causing your computer slow down and eventually freeze. To see which uses the most memory, open the activity monitor by searching for it in the spotlight. Select the memory tab, and then click memory for sorting by the user higher at the lowest. What is at the top should not be more than 600 unless you use some videos crazy editing/rendering programs. You can 'leave' a process of this window if it takes a lot of memory. If you leave something, you will lose everything you were doing in the process (e.g. Word, Safari, etc...) Google Chrome is one of the largest memory there suckers. I don't know if you're using Chrome or not, but I give you just a heads up.
If you see multiple instances of Adware, remove them.
By default, there is nothing in the files of demons of the Agents/launch of launch system, so you can remove these items without damaging the computer. If you have an application that requires files to be placed in one of these files, it will add it in the folder. If you decide to remove items from these folders, what I would do myself, you will have to restart the computer to empty the trash.
With regard to the login items, this launch when your username is connected. This means that it starts running as soon as you connect to your user account. Things like Spotify can use a lot of memory, even if you do not use it. If you don't want Spotify to open when you turn on your computer and connect, open system preferences > users and groups > Login Items > select the ones that you don't want and click on the. This does not remove it from your computer, just prevents it to launch at startup upward.
Finally, there are user Agents throw that you probably shouldn't, particularly those associated with Mac cleaners and torrents. Again, you can delete everything in this folder safely. I suggest you to remove clean my Mac if it is in your Applications folder. Mac do not need antivirus software and most of the "free" antivirus software will tell you there are viruses even when there aren't any. They want you to think that get infected if you buy their product to "clean" what was never there.
Good luck
(PS. The Etrecheck shows your excellent performance, so that your hardware is probably good).
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My Macbook Air uses El Capitan 10.11.5. This operating system repeatedly freezes and the computer must be turned on / repeatedly. How to solve this problem?
Hello
Check if the hard disk needs repair.
Open the disk utility, located app in HD > Applications > utilities
Select Macintosh HD on the left then click the first aid tab, and then click Run.
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I bought the Macbook Air a few weeks ago and all I have installed MS office and nothing else.
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in recent weeks, my Macbook air has begun to restart randomly, sometimes after a few seconds of login screen and then give me a notice that my computer restarted because of a problem. If I choose to report the problem, I get the following log, if anyone could tell me please how can I know what is the cause of the problem:
Anonymous UUID: BEC57615-0FDF-F06B-88A8-4657F9C50657
Sun Apr 24 23:23:36 2016
Panic report *.
panic (cpu 1 0xffffff802eb172de appellant): "invalid waitq: 0xffffff8043ddd6c8"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.40.184/o sfmk/kern/waitq.c:5780.
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0xffffff90c9c5bce0: 0xffffff802eb172de
0xffffff90c9c5bd20: 0xffffff802efc8b38
0xffffff90c9c5bd40: 0xffffff7fb00abdd9
0xffffff90c9c5bd70: 0xffffff7fb00ac334
0xffffff90c9c5bdb0: 0xffffff802ed1b4d0
0xffffff90c9c5be60: 0xffffff802efc64aa
0xffffff90c9c5bf00: 0xffffff802efc6213
0xffffff90c9c5bf60: 0xffffff802f027fa1
0xffffff90c9c5bfb0: 0xffffff802ebeca76
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com.apple.iokit.IO80211Family (710.55) [EA4E0CB7-60DE-3046-A36C-A837824E2ECE] @ fffff7fb00a3000-0xffffff7fb014dfff > 0xf
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15.4.0 Darwin kernel version: Fri Feb 26 22:08:05 PST 2016; root:XNU-3248.40.184~3/RELEASE_X86_64
Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839
Slide kernel: 0x000000002e800000
Text of core base: 0xffffff802ea00000
Text __HIB base: 0xffffff802e900000
Name of system model: MacBookAir4, 2 (Mac-742912EFDBEE19B3)
Availability of the system in nanoseconds: 213611202540
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com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
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com.Apple.Driver.USB.Networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.CoreStorage 517.20.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleXsanScheme 3
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 6.0.2
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.iokit.IO80211Family 710.55
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.usb.AppleUSBUHCI 1.0.1
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com Apple.Security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com Apple.KEC.pthread 1
com Apple.KEC.corecrypto 1.0
Model: MacBookAir4 2, MBA41.0077.B14 of BootROM, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, MSC 1.73f66
Graphics card: integrated Intel HD Graphics 3000, Intel HD Graphics 3000,
Memory module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.4.4f4 17685, 3 services, 19 aircraft, 1 incoming serial ports
Network service: Wi - Fi, AirPort, en0
Serial ATA Device: APPLE SM256C, 251 GB SSD
USB device: USB 2.0 Bus
USB device: Hub
USB Device: Card reader
USB device: USB 2.0 Bus
USB device: FaceTime Camera (built-in)
USB device: Hub
USB device: Apple keyboard / Trackpad
USB device: Hub BRCM20702
USB Device: USB Bluetooth host controller
Bus crush: MacBook Air, Apple Inc., 8.1
Please delete "Little Snitch" and see if the panic stop.
Any third party software that is not installed on the App Store or by drag-and - drop in the Applications folder and uninstall by drag - move to the trash, is a modification of the system.
Whenever you delete changes to the system, they must be eliminated completely, and the only way to do this is to use the uninstall tool, if any, provided by the developers, or follow their instructions. If the software has been removed incompletely, you may redownload or reinstall even to finish the job.
I never install modifications of the system myself, and except as stated in this comment, I do not know how to uninstall them. You'll have to do your own research to find this information.
Here are some general guidelines to help you get started. Suppose you want to remove the so-called "BrickMyMac" (a hypothetical example). First of all, menu using the product, check if there is one, for instructions. Not finding here, look at the Web site, let's say www.brickmymac.com. (Maybe it's not the name real site, if necessary, search the Web for the name of the product). If you don't find anything on the Web site or in your search, contact the developer. While you are waiting for a response, download BrickMyMac.dmg and open it. There may be a request here as "Uninstall BrickMyMac." If this is not the case, open "BrickMyMac.pkg" and look for an uninstall button. The uninstall program can also accessible by clicking on the button customize, when one exists.
Back up all data before making any changes.
Generally, you will need to restart the computer in order to perform an uninstall. Until you do this, there may be no effect, or the unpredictable effects.
If you can't remove the software in any other way, you will have to erase and install OS X. Never install any third party software, unless you're sure you know how to uninstall in the contrary case, it can create problems which are very difficult to solve.
Try to remove the complex system of changes by hunting for files by name, often will not work and can make the problem worse. The same goes for 'utilities' as the 'AppCleaner"designed to remove software.
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New macbook air keeps freezing?
I got this new macbook for almost 3 weeks now, but I'm starting to worry about how it keeps freezing: it first happened a few days ago and still today.
I had a lot of windows open whenever (music, videos paused, some research, some word documents) - most of them is necessary. What is the reason for which the screen keeps freezing? However, I don't expect the new system to be crashing so easily.
It is better to contact Apple to the title of the one year warranty is?
The macbook air is 8 GB of RAM, 256 SSD flash drive.
You have one year warranty including free telephone support for 90 days. I suggest that you use. You can make an appointment at the Apple Store - Genius Bar store and bring it into service. You can also search an Apple Store - find a store - Apple.
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Screen freezes randomly (Macbook Pro retina 13 inches early 2015)
MacBook Pro (retina, 13 inches, early 2015)
OS X Version of El Capitan 10.11.4
Processor: Intel Core i5 at 2.9 GHz
Memory: 8 GB 1867 MHz DDR3
Graphics card: Intel Graphics Iris 6100 1536 MB
I bought this MacBook on the Apple store online a year ago, and I must say it has been a very reliable machine up to now. It starts way faster that any laptop I have ever used before.
However, recently to update my OS on the 10.11.4 version, my screen freezes randomly. The keyboard and trackpad are both unresponsive. Closing the cover does nothing either, since the macbook won't sleep normally as it would be. The only solution I had was to hold down the power button to force it to close. This has been extremely frustrating and made me lose valuable data too. I ran the Diagnostics of Apple and the only error seems to be the battery issue. It has been said, however, that it should not affect the performance of the computer.
If someone has encountered this problem, great tips, thank you would be much appreciated!
Hey, I bought the same macbook 6 months ago, the macbook had several recurring problems, graphic and audio glitches, what happened was, sometimes (for watching movies, or playing games) the screen went black with a red line on the left side of the screen, then after 2-3 seconds screen is returned to normal, and then there was a glitch-audio distortion that attaches after 10 seconds - 1 min.
I have tried to solve this problem, because to the 4months, 2 authorized repair shops are rendered as well an apple store, they told me that the tests have said everything was perfect, they failed to reproduce this problem, and that is probably a software problem, it wasn't, because I did everything to eliminate the risk that this was a clean install os software problem to use different browsers, readers different flash etc.
About a month and a half my macbook froze for the first time exactly like yours, frozen screen, slider became unresponsive, caps lock light insensitive, trackpad locked (didn t click), closing the screen was always on the apple logo. I did exactly what you were doing, forced to shutdown by pressing the power button.
I was furious, thinking that this is an escalation of the hardware failure and he was in awe of this next step is to "die".
The next time he "froze" again, I went to the apple store nearby with the macbook in a frozen state and demanded that they fix it, I insisted the guy writes it down and describe the exact condition of the macbook was when I took it to them, and he said that they will run tests and see When I tell him that it is the "millionth" time test you my macbook, he said, that even if the tests show nothing they will replace the logic board, we signed a "service record" who says that they will replace the logic board and the battery and for the first time that I was happy they will finally fix.
I was wrong, they called me a week later and say we took some tests and everything is ok, it was the last straw, I did not pick up the macbook and said that I will not pick up unless they fix it.
Next day I went to the store and made a big fuzz, saying: I have contacted the Ombudsman, and I'll still take legal action if they didn't fixed it the next day.
Next day I went and they had replaced the logic board so the top-case with battery.
The reason I say this is, their support at least in my case, it was terrible to the point that I preferred to throw the macbook in the trash and never look back, you can't really imagine how long it took me to convince to repair or replace, for 4months I was on the phone or online chat and was flowing like a ball from one to the other.
If you are still under warranty, go directly to the apple store and request a fix, when I say request, do not be polite, don't bite on phrases like "we will do everything, so you won't have to come back again," go aggressive mode, because at least in my case, be polite did not help, the best thing would be, when it freezes again not turn off it take it straight to the apple store.
Another thing is, I had a battery problem when running the diagnostics, whenever I gave it to them they said oh "battery is ok, sometimes the tests fail," my argument? If the tests fail how do you rely on them...
Go and demand, it is their responsibility to fix, 3 and a half months being polite is not done, I'm aggressive and stares at me in 1 week.
Good luck
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