ProBook 4520 button woes right touchpad
Hi all.
Got a new HP's Probook 4520 using XP SP3. I noticed that the touchpad is not what it should be in some windows.
For example. If I open an Excel spreadsheet and right-click on one of the tabs at the bottom nothing happens. That is to say I don't get the submenu where can I change the colors of the tab etc. With IE8 if I right click on open tabs by using the touchpad I get nothing. With the help of a mouse, I get the normal submenu. However if I right click using the touch pad on the desktop I get the right menu so I know that the equipment works. Strange problem, but it's very irritating. I had a glance through the different touchpad options (there are a lot!) but I can't find anything in this regard.
Any help would be appreciated.
Thank you
Sammy
Hi again.
Just to let you know that if I press "Alt" then the button right then disappeared, the menus appear normal.
Hope that this 'correction' helps someone.
Sammy
Tags: Notebooks
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This is a question which would probably respond by HP support, because it isn't really a Windows problem.
Are you sure that the touchpad is not just turned off? Many laptops have switches, power switch, so you can rest your palm while typing one is not worry by pressing the key.
Sometimes, there is a button above the key, a key on the Ko, or some have a stain on the pavement you waiting/tap/double tap/etc. to toggle the pad.
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Hello dear community
Long story short: I have a HP ProBook 4520 s and yesterday I upgraded manually (with the tool provided by MS) Windows 7 Pro to Windows 10 Pro. Everything went very well and smooth and it works perfectly well until now.
The problem is that some of the features of the laptop no longer work. Here are some examples:
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My reasoning is that it lacks certain drivers or these functions are somehwat is not compatible with the new OS (it's a 5 + year old PC after all), but I could be wrong. I'd like to hear some suggestions and opinions on this.
If someone needs to my specifications complete, there are:
Operating system: Windows Pro 64-bit 10
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RAM: 4.00 GB Dual - Channel DDR3 @ 532 MHz (7-7-7-20)
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ProBook 4520 s - exchange of the wireless network card
Hello everyone.
I think the exchange of the wireless network card in my Probook 4520 s, due to the low flow.
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Greetings,
Colony
Hi, colony:
You are right about your statement about the cards being described as A/B/G/N dual-band.
The best thing to do is look at Chapter 3 of your service manual.
You can only order one of the cards listed as supported and it MUST have the HP reference on it or it won't work.
I see only two possibilities for you...
The 6200 Intel and Broadcom 4322. Make sure you also get the part # that corresponds to what country you live.
If your current Broadcom card has integrated Bluetooth, you will lose your Bluetooth capability if you order an integrated HP bluetooth module and probably the cable too.
None of the dual-band cards have embedded bluetooth.
Link to the service manual.
http://bizsupport1.Austin.HP.com/BC/docs/support/SupportManual/c02439213/c02439213.PDF
Then, you can order a card on the link below.
If you do not live in the United States, you can change your country at the top of the page to yours.
http://h20141.www2.HP.com/hpparts/default.aspx?mscssid=6857BCBBC4CD4470B9282F130A563697
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OK, here's the story
My laptop is HP Probook 4520 s
with Windows Windows 8.1 (6.3) 64-bit (Build 9600)
Please see the end of this post for CPU - Z report of specs.
Currently I have 3 GB of memory installed - had to install their return after failed upgrade.
Please check back the CPU - Z report for the memory module specifications.
I bought the memory pack 2 x 4 GB Corsair following
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Lifetime warranty
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Performance profile none
Fan included no.
Heat spreader-
Configuration memory dual channel
Type of DDR3 memory
Package - memory Pin 204
Package - Format memory SODIMM
Tested voltage 1.5
SPD tension 1.5
PC3-10600 (1333 MHz) memo speed
SPD speed 1333 MHz
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I removed the 2 x 4 GB modules, put back the two original modules of 1 GB and 2 GB - those who came with the laptop-, everything worked again.
What was not right here... ?
PS please don't answer not with lame answers "it's weird", "that's strange", I know it's weird and strange. I want clear and specific suggestions.
Report of CPU - Z below:
TXT of CPU - Z report
-------------------------------------------------------------------------Binary files
-------------------------------------------------------------------------CPU - Z version 1.69.0.x64
Processors
-------------------------------------------------------------------------Number of processors 1
Number of threads 4APICs
-------------------------------------------------------------------------Processor 0
-Core 0
-Wire 0 0
-Thread 1 1
-Core 2
-0-4 wire
-Wire 5 1Timers
-------------------------------------------------------------------------Timer ACPI 3,580 MHz
Timer HPET 14,318 MHz
Timer perf 2,208 MHz
Sys 1,000 KHz timer
Timer 133,02 MHz BCLKInformation for processors
-------------------------------------------------------------------------Processor 1 ID = 0
Number of cores 2 (max 8)
Number of threads 4 (max. 16)
Name Intel Core i5 430M
Code-named Arrandale
Specification Intel (r) Core i5 CPU M 430 2.27 GHz
Package (platform ID) Socket 989 rPGA (0x4)
CPUID 6.5.2
CPUID long 6.25
Core Stepping C2
The 32nm process technology
TDP limit 25 Watts
Basic speed 2527,3 MHz
Multiplier x Bus 19.0 x 133.0 MHz speed
2394,3 MHz rated Bus speed
Stock frequency 2266 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT - x
Data L1 cache 2 x 32 KB, size 8-way line set associative, 64 bytes
L1 instruction cache 2 x 32 KB, size 4-way set associative line, 64 bytes
L2 cache 2 x 256 KB, size 8-way line set associative, 64 bytes
Cache 3 MB L3, size 12 channels line set associative, 64 bytes
FID/VID control YesTurbo Mode supported, enabled
2533 MHz Max turbo frequency
Max-non-Turbo report 17 x
Max turbo report 19 x
Rate of return max 9 x
TDC limited 21 amps
Basic NT 21 Watts
Uncore PDT 4 Watts
Power @ 9 x 7 Watts
Power @ 10 x 8 Watts
Power @ 11 x 9 Watts
Power @ 12 x 11 Watts
Power @ 13 x 13 Watts
Power @ 14 x 15 Watts
Power @ 15 x 18 Watts
Power @ 16 x 21 Watts
Power @ 17 x 25 Watts
Number of bus max 255
PCI peripheral device connected to the 255 bus, device 2, function 1Chipset
-------------------------------------------------------------------------Northbridge Intel Havendale/Clarkdale Host Rev. Bridge. 12
Southbridge Intel HM57 Rev. 06
Graphics interface PCI-Express
Width link PCI-E x 16
PCI-E Max Link width x 16
Type of DDR3 memory
Memory size 3 GB
Double channels (symmetrical)
Frequency 532,1 MHz memory (04:16)
Latency CASE # (CL) 7.0
RAS # for CASE # delay (tRCD) 7
RAS # Precharge (tRP) 7
Cycle Time (tRAS) 20
Time to Row Refresh Cycle (tRFC) 60
Control rate (CR) 1 t
Base address e/s MCHBAR 0x0FED10000
E/s MCHBAR size 4096
MCHBAR recordsDMI
-------------------------------------------------------------------------DMI BIOS
vendor Hewlett-Packard
version 68AZZ version F.0F
Day 18/02/2011
ROM size 2560 KBSystem DMI information
Manufacturer Hewlett-Packard
product HP ProBook 4520 s
Unknown version
series 2CE0211M4C
UUID {1520830E-6A57-11DF-8C36-42C05900004D}
SKU WS879EA #ABV
family 103C_5336ANDMI Baseboard
vendor Hewlett-Packard
model 1411
review of KBC Version 57,34
series 2CE0211M4CDMI system box
Manufacturer Hewlett-Packard
chassis type Notebook
2CE0211M4C series chassisDMI processor
Manufacturer Intel(r) Corporation
model Intel (r) Core i5 CPU M 430 2.27 GHz
clock speed 2264,0 MHz
The FSB 133.0 MHz speed
multiplier x 17.0DMI Extension slot
PCI SLOT1 designation
type of PCI
32-bit width
No. populatedDMI OEM channels
String [0] 70/71 79 7 ABS has 7 b 7 c
v01.4A CSM chain [1]
chain [2] www.hp.comDMI physical memory matrix
location motherboard
use system memory
correction no
Max 8192 MB capacity
Max # of devices 2DMI memory device
name high-Slot 1 (top)
format SODIMM
unknown type
width total 64-bit
64-bit data width
Size 2048 MBDMI memory device
name high-Slot 2 (under)
format SODIMM
unknown type
width total 64-bit
64-bit data width
size 1024 MBStorage
-------------------------------------------------------------------------Drive 0
Device path \\?\scsi#disk&ven_&prod_st9320423as#4&1f4bc32b&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
Type set
Name ST9320423AS
Capacity GB 298,1
SMART Support YesUSB devices
-------------------------------------------------------------------------Generic USB hub USB Device class = '0 x 09' subclass = 0 x 00, seller = 0 x 8087, product = 0 x 0020
Peripheral USB device USB Composite class = '0xEF' subclass = 0 x 02, seller = 0 x 0461, product = 0x4DB6
Generic USB hub USB Device class = '0 x 09' subclass = 0 x 00, seller = 0 x 8087, product = 0 x 0020
Peripheral USB Microsoft mouse and detection (USB) keyboard driver, class = "0x00" subclass = 0 x 00, vendor = 0x045E, product = 0 x 0745Graphics
-------------------------------------------------------------------------Number of cards 1
API chart
-------------------------------------------------------------------------ATI I/O API
Graphics cards
-------------------------------------------------------------------------Display adapter 0
Name ATI Mobility Radeon HD 4500 Series (Microsoft Corporation - WDDM v1.1)
Manufacturer 0x103C (0 x 1411)
512 MB memory size
Bus device PCI 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0 x 1002 (0x103C)
The model 0 ID 9555 x (0 x 1411)
Performance level 0Win32_VideoController AdapterRAM = 0x20000000 (536870912)
Win32_VideoController DriverVersion = 8.97.10.6
Win32_VideoController DriverDate = 20/06/2012Software
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Version of DirectX 11.0Clear and precise. Your laptop uses the memory of 1.35 volts and that you have installed 1.5 volt.
This is the crucial page for memory you need:
http://www.crucial.com/store/listparts.aspx?model=ProBook%204520s
If it's 'the Answer' please click on 'Accept as Solution' to help others find it.
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HP Probook 4520 s installed new hard drive with Windows 7 pro x 64 and drivers - very lag
Hello
I had my HP Probook 4520 s for 5 years and a few months ago, he started to become very lag, especially when you use the internet, streaming video and games.
I thought I had identified the problem as a bad sector on the hard drive and so I bought a new hard drive and upgraded the RAM from 4 GB to 8 GB at the same time.
When I installed the new hard drive, I couldn't burn an image of my old hard drive (it would stop during the process and was unable to do so because of an error). I used my little HP Windows 7 Pro x 64 operating system DVD and your HP Application and Driver Recovery DVD to install the necessary drivers on my replacement new drive.
The RAM and the new hard drive seem to be good, however, it's more lag. I tried to use latancy monitors to see if the drivers are the issue. It seems that there is a huge amount of latancy and my CPU is at an almost constant usuage of 100%.
LatancyMon points in the following drivers: usbport.sys, tcip.sys, acpi.sys, iastor.sys, ndis.sys, dxgkrnl.sys and so on.
I've seen forums where they will guide you step by step how to determine what drivers are causing latancy. This I could do although he always seems to change drivers who are the cause of the problem and there seems to be a lot of pilots of causing this problem it is so difficult to bring out here that one. In addition, there seems to be no solution to these problems. The only one offered is to update the offending drivers. This does not solve the problem with lag and the latancy yet.
Any ideas?
P.s. I really don't know not what is the underlying issue is here so I don't know if this is the right forum to post in. Drivers may not at all be the issue, I spent the last four weeks trying to solve this problem.
Hello skinandbones13
Thanks for posting on the HP Forums!
I understand that you have a problem with your laptop. However, since it is a commercial laptop, you should post your question on the map cell of the HP Enterprise Forums for a better answer.
Have a wonderful day!
Mario
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Can I get help with a problem please? my button to right click on my mouse hp laptop pavilion 2008 does not work when I click on it. I tried to delete some files, but it wouldn't let me not make a right click on it to remove
could you please email me at * address email is removed from the privacy *.
Thank you very much. I hope hear from you soon. Thank you once again :)
Can I get help with a problem please? my button to right click on my mouse hp laptop pavilion 2008 does not work when I click on it. I tried to delete some files, but it wouldn't let me not make a right click on it to remove
could you please email me at e-mail removed for privacy
Thank you very much. I hope hear from you soon. Thank you once again :)
You have a laptop. So try the right button on your touchpad. It work?
If so, the only remaining possibilities are:
1. bad mouse. Get a new one.
2. defective UBS port. Plug the mouse into a different port. See if the right click of the mouse works this time.P.S. We do give advice to users via e-mail. All responses must be published and remained in this forum so that others with the same problem will use the answer.
For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem. -
Black screen after startup probook 4520 s
Hi all
I just got the probook 4520 s a few months ago. Now, I have a problem: when I start the laptop first sign of hp and then the windows sign appears on the screen. Instead of asking me to log in using the password or fingerprint digital, the screen will become black and all I can see is the mouse. I tried ctrl + alt + delete, but which does nothing.
I restarted my phone several times, but the same thing over and over again...
Can someone help me please? I'm a little desperate and all stores are closed on Sunday in Germany.Hello
Try the hard reset, but this time when you press the power button start to tap the F8 key to see if you can get into safe mode.
If you can get into safe mode, then you should be able to do a system restore to an hour before the start of this issue.
Best regards
ERICO -
I continue to work through issues with my HP Probook 4520 that is now almost 4 years with the same problem of a frozen screen.
Today, I decided to work in seeing if there was new ATI Mobility Radeon HD 5470 available display drivers.
I have the version of 15/03/2011 of the ATI Mobility Radeon HD 5470. With that came the AMD Catalyst install Manager Version 3.00.0868
.
During his visit the HP site I saw that they had a newer version available on the graphics card available with the date of April 30, 2011 and the download file has been identified as sp52818.exe for the Version of the graphics driver to download 8.743.2-- 110315 5A - 115833C.
In light of the penalty, that I got with my graphic display driver 15/03/2011, I decided to uninstall the drivers of my 15/03/2011 and download the drivers of 30/05/2011.
Doing this has my computer I notified that I already have the sp52818.exe file and so I was a little confused, but I allowed him to install over my existing file.
To install the file sp52818.exe successfully, I went to work. Then after some time (within an hour), I got a message generated by computer at the bottom right of my screen saying a newer version of my graphics card was available at www.amd.com .
(first thought was - why HP had it?)
In any case... I decided to click on the suggestion box, visit www.amd.com and see what they had. I was directed to install a driver to automatically detect the utility, and during the installation, the utility's suggestion came back that my computer can access a new graphic display driver. I thought it was nice and so I then proceeded to of course download the .exe file for my HP probook 4520 s. The proposed file was qualified: 13-12_mobility_win7_win8_64_dcl_ccc_whql_exe (graphic display for the ATI Radeon HD 5470 by suggestion of AMD driver.)
Everything goes well. It starts to download the Catalyst install Manager Version 08.00.0915, then the ATI display drivers with > .NET Framework 4.5 (I'm just observing things that are facts). Several times the black screen comes on, but that is to be expected. I wait patiently, and finally I see the green bar of progress. Just as the green bars come in the end, the screen goes black again for about 1 to 2 minutes. Then suddenly the dreaded BSOD Blue Screen of Death comes with an error message saying that something has gone wrong and closing of windows, and he mentions something about Windows display drivers. I'm not panicking yet, but is offered the possibility of recovering and I let the computer pick up normally, and I return to the screen of welcome with happiness and connect to.
From the entrance, the first thing I see is a Windows Error Message, I opened and saved and here provide for our education and research.
Signature of the problem:
Problem event name: BlueScreen
OS version: 6.1.7601.2.1.0.256.48
Locale ID: 1033More information about the problem:
BCCode: 116
BCP1: FFFFFA8008E1D010
BCP2: FFFFF88004EFFD88
BCP3: 0000000000000000
BCP4: 0000000000000002
OS version: 6_1_7601
Service Pack: 1_0
Product: 256_1Files helping to describe the problem:
C:\Windows\Minidump\021414-72946-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-179057-0.SysData.XMLRead our privacy statement online:
http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409If the online privacy statement is not available, please read our offline privacy statement:
C:\Windows\System32\en-US\erofflps.txt* * * * *
I'm not able to open the .dmp file to display as the file associations cannot establish a connection, and I am unable to find the AppData file under users. Windows 7, it is extremely difficult find the files suggested by error messages.
I would like to know why the BSOD appeared, then please explain the error message that came as I was trying to install a driver recommended for my computer using download driver acceptable practices, causing me concern and frustration, as well as the 4 years of intermittent to faithfully display failure. I'm not sending the machine backwards. There must be a solution.
(Rabbit Trail - the suggestion to display the privacy statement is also an attempt to distract people to get a real fix and do believe that Windows 'help' you who isn't.)
The laptop is running and I can see things on the screen. It seems OK, but I'm going to face other issues?
Thinkgal.
VIDEO_TDR_FAILURE (116)
Try to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8008e1d010, optional pointer recovery environment internal TDR (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004effd88, the pointer in the responsible device driver module (owner tag).
Arg3: 0000000000000000, optional error (NTSTATUS) of the last operation code failed.
Arg4: 0000000000000002, optional internal context dependent data.STACK_COMMAND: .bugcheck; Ko
FOLLOWUP_IP:
atikmpag + bd88
fffff880'04effd88 4883ec28 sub rsp, 28 hSYMBOL_NAME: atikmpag + bd88
KD > lmvm atikmpag
start end module name
fffff880 '04ef4000 fffff880' 04f94000 atikmpag T (no symbol)
Loaded symbol image file: atikmpag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
Image name: atikmpag.sys
Timestamp: Fri Dec 06 15:21:45 2013 (52A231D9)
CheckSum: 0009FEFF
ImageSize: 000 A 0000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4Bug Check 0 x 116: VIDEO_TDR_ERROR
http://msdn.Microsoft.com/en-us/library/Windows/hardware/ff557263 (v = vs. 85) .aspx
You are right that the accident may have been caused by the newly installed ATI driver. I checked on the HP Site and there is a version of the same display offered with the same output driver date on the ATI site, so the difference may be that the version of HP's specific system, while the ATI Version is just generic, so my suggestion would be to uninstall the ATI Version and replace it with the HP driver.
Laptop HP ProBook 4520 s
Driver ATI video and control panel (VERSION from HP)
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=4145326&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dob_93664_1%257CswEnvOID%253D4053%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken*********************************************************************************************************
Drivers who have to update or delete.
ArcSoftVCapture ArcSoftVCapture.sys Thu Dec 03 13:32:41 2009 (4B 180449)
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RsvLock RsvLock.SYS Fri Oct 02 05:18:24 2009 (4AC5C560)
Driver Description: McAfee SafeBoot Endpoint Protection driverDriver update site: http://www.mcafee.com/us/products/endpoint-protection/index.aspx
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These drivers appear to be the remnants of a previous installation of a McAfee product. Please run the cleaning of Macafee utility to completely remove the remnants of MacAfee.http://service.McAfee.com/FAQDocument.aspx?ID=TS101331
SafeBoot SafeBoot.sys Fri Oct 02 05:18:05 2009 (4AC5C54D
Driver Description: McAfee SafeBoot Endpoint Protection driverSbAlg SbAlg.sys Wed Nov 26 06:00:08 2008 (492D2C38)
SbFsLock SbFsLock.sys Fri Oct 02 18:05:28 2009 (4AC5C564)
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STREAM STREAM. SYS MON Jul 13 20:06:18 2009 (4A5BCBFA)
No info?
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stwrt64 stwrt64.sys Thu Sep 09 03:12:10 2010 (4C8888CA)Driver Description: SigmaTel Audio Driver
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TuneUpUtilitiesDriver64 TuneUpUtilitiesDriver64.sys Fri may 25 06:28:19 2012 (4FBF5EC3)Please uninstall immediately. This program seems to do more harm than good to your system.
Delete completely using Revo Uninstaller.
REVO UNINSTALLER (FREE)
http://www.revouninstaller.com/revo_uninstaller_free_download.htmlAfter uninstalling this program, open a command prompt and run the file system (CFS) Checker to verify the intergrity of your system files.
Remove AVG and replace with Microsoft Security Essentials to see if some of your performance problems are resolved. If you decide that you don't see any remarkable improvement, you can always reinstall AVG.
Utility to remove AVG.
http://www.Avg.com/us-en/utilities
Microsoft Security Essentials
http://Windows.Microsoft.com/en-us/Windows/Security-Essentials-download
If you decide to replace AVG and after completely removing TuneUpUtilities, run (SFC.exe) System File Checker tool to verify the integrity of your system files...
How to run SFC.exe.
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html
You monitor the system and let us know if you have any other questions.
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Hello.. I have laptop (hp probook 4520 s), keyboardis does not.
Hello.. I have laptop (hp probook 4520 s), keyboardis does not. only the letters 'B' and 'n' How do I reactivate? because when I use a keyboard external usb it works? Help, please
Helder salvation,
Did you of recent changes made to your computer?
We will reinstall the internal keyboard drivers and check.
a. click Start, type Control Panel in the search box, press enter, click System, click Device Manager, click on keyboard.
b. you should find the internal keyboard part as well as any external keyboard used.
c. right-click on the keyboard integrated in the list, click on uninstall.
d. unplug the external keyboard.
e. restart the computer and check if the keyboard internal works.Since the external USB keyboard works, if drivers did not fix the internal keyboard problem, I suggest you to contact the manufacturer to check if there is a hardware problem.
Hope the above information helps.
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Built-in webcam bent works on HP ProBook 4520 s product number: WH300UT #ABA
Hi, I have a HP ProBook 4520 s running Windows 7 Professional 64-bit, the number of product WH300UT #ABA. I had tested my camera one day before the trip June 30 and found that it worked very well, however several days after their arrival I used for the first time and found that it only shared no video on the Facebook video chat. I went to Skype to find a similar situation, it identifies the device that is used, but it doesn't send any video. Finally, I checked in her Arc Soft Total Media Suite to see if I could take pictures, once more he identified the connected device and yet nothing was displayed, not even pure black and the buttons to capture and record are grayed out. I made no changes since the last successful use, as far as I know to my system other than the installation of a new mouse and windows updates. I would appreciate help, thank you.
Hello MADmanHP,
Your ProBook is a business model. Your question would better answer on the HP Enterprise Business Community Forum
Good luck!
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