product name: Pavilion g6-2255sx problem: speakers are not working correctly

Sometimes I turn on the computer and the speakers do not work but after reboot they begin to function normally... when I go into the control panel and try to test the speakers a poster error that looks like this

"This device is used by another application close all devices that are audio playback on this device and try again.

don't know what that means

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document in question on the link below.

Recovery Manager - Windows 8.

Recovery Manager - Windows 7

Kind regards

DP - K

Tags: Notebooks

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