Product prepaid to Adobe and the membership will not be activated and displayed after internet crash. I despair!
Help the community!
I am a student (online) for 21 months by an institution and received by establishing a prepaid card (for 12 months)
the Adobe Creative Suite student and teacher Version "' to download and free help: Adobe Creative cloud.
Below: I have an Acer laptop with Windows 8.
I have all the instructions according to the description properly.
I have recorded in Admisy.de and entered the prepaid card code and obtain a serial number.
The next step was to activate the product, so I entered and confirmed data and serial number.
While acknowledging... my Internet is slow and crashed! Important step! I couldn't use the Internet during few days.
I thought: the product has been activated yet. But later I saw, the product is not in my Adobe ID account!
Also, I have no email confirmation.
This product should be in the ID of the account, if the activation would have folded.
In my account ID Adobe is only shown the "30 day trial", I used earlier.
So, I tried several times to repeat activation and downloading. But after entering the serial number, I get the notice:
Code has already been used.
What can I do? ! I need the program to work.
Thanks for help
Welcome to Berlin
Annett
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===>===> NOTE DAYS AND TIME
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
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