PS and PR Pro 30-day trial stopped after 4 days when versions of 2014 have been upgraded to 2015
PS and Pr Pro 2014 30 day trial downloaded and installed 4 days ago. Today both have been updated to versions 2015, all at once the trial was over 26 days too early. See transcript of chat support useless quotes for more details. Any ideas?
Jaymani: Hello! Welcome to the Adobe Customer Service.
Maier kid: Hi
Jaymani: Hello Kid
Maier kid: Read you my number?
Jaymani: Yes, I reviewed your question.
Jaymani: I understand you get test message with your CC.
Jaymani: I'll be happy to check and help you with this.
Maier kid: Short: downloaded and started my CC of Adobe Photoshop and first Pro 30-day trial 4 days ago. Today they have been updated to versions from 2014 to 2015. CC10 tells now left 30 day trial, but applications do not work during the launch, telling that the trial is completed.
Maier kid: In other words, I lost my case until I had time to evaluate the software, 4 days after installation instead of 30 days, as should be.
Jaymani: Thank you for the confirmation.
Jaymani: Please let me 2-3 minutes I check the details of your account for you.
Maier kid: OK
Jaymani: Thank you for your stay online.
Maier kid: No probs
Jaymani: I see that there is no product under your DELETED EMAIL address
Jaymani: Can I find out, if you use another email address to place an order?
Maier kid: What do you mean? I downloaded versions of 30 day trial of Photoshop and Premiere Pro only 4 days ago.
Maier kid: This is my email address.
Maier kid: And I confirmed.
Maier kid: I am connected to this monet creative cloud app on my desktop using this email address, it shows Photoshop and Premiere Pro installed and I have 30 days left on my trial.
Jaymani: can I have the order number please?
Maier kid: But when I run the application, a pop-up window says the trial is completed.
Maier kid: I HAVE NO ORDER NUMBER! I've never bought your products. I've created an ADOBE ID 4 days and downloaded TRIAL version.
Maier kid: I just received this email:
Maier kid: 'Welcome. We are pleased that you joined us. Thank you for creative cloud. We thought we would send along a few ideas to help you get started. Download the all-new versions of creative desktop applications that make daily tasks easier and faster while offering new support for advanced equipment and standards, 30 day trials. Easily upload and share your files or report your work to the community of creative professionals Behance to get feedback, get inspired and connect with new opportunities. Express your creativity on the go using our new and improved mobile applications range".
Jaymani: Thank you for the confirmation.
Jaymani: I'm sorry for the confusion.
Maier kid: That the email was sent to me June 13, 4 days ago.
Maier kid: The same day I installed these 30 days trial versions.
Jaymani: Can I find out, if you downloaded the trial version for the first time using this email address and on the same system?
Maier kid: I'm not buy products if I can't test them and get the trial period I was promised.
Maier kid: I never had previous Adobe trial versions or purchased products installed on this page or any other computer.
Jaymani: Thank you for the confirmation.
Jaymani: Please allow me a moment.
Maier kid: OK
Jaymani: I'll give you a link to check for this.
Maier kid: OK
Jaymani: Please click here to see
Maier kid: OK, this page does not help me. I have not changed the time system, I have not modified executable files, not attached a debugger and not to perform a virus scan automated.
Jaymani: Thank you for the confirmation.
Jaymani: In this case I suggest you post your query in the Adobe forums so that our product specialist will be the answer to your question as soon as possible.
Maier kid: Simple: yesterday, I got 30 days of testing for the 2014 CC versions of these two applications. Today they have been automatically updated to 2015 versions and the 30 days trial stopped early 26
Maier id: OK.
Maier kid: Bye.
Hey Kid,
Please check the help below document:
Adobe trial software has expired at the beginning
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Kind regards
Sheena
Tags: Adobe
Similar Questions
-
I bought a laptop tailor-made and it turns out that there is a counterfeit Windows xp version. I want to upgrade to windows 7 instead of buy the version xp again. is this possible?
You will need to purchase a full commercial copy of Windows 7 and do a clean install. You cannot use a Windows XP hacked as an operating system that you are eligible for an upgrade. Make sure that there are Windows 7 drivers for the hardware of the laptop. MS - MVP - Elephant Boy computers - don't panic!
-
My computer crashed and I tried to reinstall cs5 or cs3, both have been upgraded to d/l engraved on asked to insert the cs3 and drive 5, but he was already in the drive I installed to win 10. CS5 has already been installed and turn off before the attempt to re - install. I then tried my copy of CS3 same results. Then I tried CS2 it installs and works, but cannot activate online and the phone activation is no longer available it tells me to check the forums?
First of all, that the software is old enough so that it does not at all with Windows 10... but
An idea that MAY work to install or run some programs in Windows old 10
CS2 (or earlier version) software activation server replacement
NOTE that CS2 will not install on a Mac "modern."
l http://helpx.adobe.com/x-productkb/Policy-Pricing/Creative-Suite-2-activation-end-Life.htm
-
.
Hello
Please use the following link to install the free trial of After Effects.
-
I am a new user. The trial version ch & LR were uploaded 2 days ago and just joined the monthly plan. However, when open the LR, there all the same show PS with one day left and trial version with 29 days. Please please Advisor and would like to know if other apps like bridge etc. are included in the plan. Thank you very much.
-
HP OfficeJet Pro 8600: the printer stops after printing
Hello. I send a print job and it will print, but then he is hampers and says the feeling is 100% full, but it will not erase and move to the next item in the queue. I have to press DELETE to erase the previous job, it will then say opening printer connection and take forever to the next item in the print queue. Any suggestions are appreciated. Thank you.
Hello @dawnbeb and welcome to the Forums of HP, I hope you enjoy your experience!
I see that you are experiencing printing problems. I would like to help!
I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.
Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.
I also run your Apple updates: OS x: Mac App Store apps and OS X update
After the updates, I recommend to reinstall HP Officejet Pro Full Feature software and driver - OS X 10.7
Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!
-
Read the 'question' that contains the details.
Move the Home button to where you want.
https://support.Mozilla.com/en-us/KB/how+to+customize+the+toolbar
http://KB.mozillazine.org/Toolbar_customization -
I have T-bird V31.3 - old XP Pro > > > > > > >
When I read the mail and sort accordingly - the bar higher: list all incoming mail Tags-must now be the subject of scrolling (RT to LEFT).
until it appears in the Inbox label - this can be as much as 20-30 Tags. - every time.Until recently - the Inbox label remained just above - which had been originally positioned - which allows instant access to mail more...
I ask - if there is a link to an UNUSED ACCOUNT - that must be removed.
I do believe in MODZILLA _____& know -there is always an answer >>>>>In anticipation >>>>>PAUL BAILEY
You realize that Thunderbird is software running on your PC and no one but you can change anything about it don't you. If I can offer any information about the link parameter or unused accounts.
The interface is tabulated, if you close the tabs when you with individual mail, that you have to scroll nothing. As is the case, click with the right button on a tab and choose close other tabs in the menu.
-
Envy 15 only k - 007: doesn't stop after 1 hour when my lap top is on in windows 10
After the update to windows 10, my usual high tower close when 1 hour passes turning, and I must stop it with power botton... My drivers are updated, but this problem is still there... What do I do? Help me please.
Hello
Try the following.
Open settings and select System. Select food and sleep, and then click additional power settings - in the next window, click on "Choose what the power button" in the left pane.
In the next window, click on "Change settings that are currently unavailable" (close), then Remove the check mark from the box against 'Turn on a quick start (recommended) '. Click on the button Save the settings, and then close the open windows and restart the laptop.
When windows has reloaded, download the driver directly from Intel IMEI on the following link, unzip the and run the installer.
Once the installation is complete, restart the laptop.
When the machine rebooted, re - activate the quick start and restart the computer once more - let Windows take over completely for a few minutes before checking.
Kind regards
DP - K
-
computer stops after 30 to 40 minutes of use. have to wait as long to go back on.
My windows vista stops on me after using 30 to 40 minutes. If it is slowed down all night, he will remain that the 30 or 40 minutes before turning off. If I wait 5, 10, 15 minutes to get back, let's stay alone on this long. The longer he stays on, is 30 to 40 minutes. It is very aggravating. Could use some help or ideas. Thank you
Hello
Could be heat related - try using a small fan to blow into the air intakes to see if that helps.
Even if it doesn't seem to be too hot the sensors could be defective and stopping.
It is just like it loses power or stop it in the normal way?Remove ALL power and reinstall all the memory cards and cables (both ends where possible).
in fact, remove and replace - don't do not just tight. Remove the dust bunnies and clean the
air vents. Check that fans are working (before and after opening the case). When your laptop on all the
You can do is to reinstall the memory and clean the vents (still may try to add a small fan as a
test).This sounds like material so if the above does not help you then probably need the help of a
real computer store (not of leeks and glances at a Best Buy or other department stores) or the system
Support from the manufacturer.===========================================================
Check out these utilities to see if information may be collected:
It is an excellent tool for displaying the blue screen error information
-Free - BlueScreenView scans all your minidump files created during "blue screen of death," collisions
and displays information about all accidents of a table.
http://www.NirSoft.NET/utils/blue_screen_view.html-------------
MyEventViewer can be verified at the time of the blue screen (BSOD) within a second or so of the
time of the BSOD to provide more information about the possible cause - see TIP.MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
TIP - Options - Advanced filter allows you to see a period of time instead of the whole of the record-
Set it for a bit before and after the time of the BSOD.
http://www.NirSoft.NET/utils/my_event_viewer.html------------
AppCrashView - free - a small utility for Windows Vista and Windows 7 that displays the details of all the
application goes down has occurred in your system. The information breaks down is extracted from the .wer
the files created by the Windows Error Reporting (WER) of the operating system component of each
time that an accident has occurred. AppCrashView also allows you to easily record the list of accidents to
text/html/csv/xml file.
http://www.NirSoft.NET/utils/app_crash_view.html------------------------------
Also do this so you can see the probable bluescreens. (You may or may not be able to see
them if they occur even after doing this according to the cause.)Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
http://www.winvistatips.com/disable-automatic-restart-T84.htmlI hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
-
After you have installed the latest version, I discovered that the old CC Pro has not been replaced by the new "2014". So I wonder if it is necessary to keep the old man for any reason, or can I go through the routine 'Uninstall' without doing any harm to the new.
Not necessary, buy appropriate to keep the old version until you do not know what it is no missing features and bugs are all fixed.
-
I came across information that Firefox has not extinguished the development for Windows 64 - bit. Since my system I would like to know what it means.
Should uninstall us Firefox? Is there anyway we could still use it? I'm not a savvy computer, so I don't really no what to expect or where to find specific information on this subject.
I really like Firefox and do not want to switch browsers, but I wouldn't have the unpleasant surprise that someday I can no longer open the browser and lose all of my information without warning. I save a lot of important information, can I transfer it to another browser Asap?Hello intr0uble, nothing will change for you - you can continue to use firefox as you did before! Firefox for windows has always been a 32-bit application (windows 7 64-bit supports 32-bit applications running). that a branch of an experimental developer 64-bit version will be discontinued for now...
-
I tried a system restore to an earlier date, that I went that far back that could, and it still does not. I have had no file BITS so I followed some advice and managed to get one via a command and now it does not start. I am trying to install what is called the hotfix for windows (using some other tips) it worked for over an hour now. I wouldn't hold my breath that it will work for all advice would be welcome. Thank you.
Sweet!
-
After that I have updated to CC to see if I can save export from time to time some of the clips of a diagonal band;
I heavily edited clips. Some parts of clips play and some do not. The clips that do not have the diagonal stripe on them.
Is there a way to fix this, so I don't have to do it again.Don't know what I'm doing wrong.
Thank you
Jason
Hello
Somehow, when the first update, the original files became corrupt after the update. It seems that any place where there is an added effect has been corrupted. This horrible. Nearly three hours of footage has been erased. Have to re-register from scratch. Never again. Sign out of my account of cloud and buy Final Cut.
Thank you
Jason
-
Applications leave right after opening, cannot be updated. Yes, tried on each option on many forums. Easy to follow instructions or a GOOD prosaic site?
You have JAVA SE 6?
Download Java SE 6 Direct:
http://support.Apple.com/kb/DL1572
CS5 is legacy software. He was never certified to run on El Capitan. It might work, but again, he could not.
The last update for CS5 is released in 2011 in support of the browser lab. But the lab browser servers have been offline in 2012. There are more. For what it's worth, the link for updates can be found below, but I don't think it will be very useful for you.
Adobe - Dreamweaver Support Center: Updaters
Students & qualified teacher can go down the creative cloud 60 percent Plan.
Nancy
Maybe you are looking for
-
Browser firefox in my mobail .nokia206 icant lnstal-RAM.872.Im need help. Better compliance
-
We use thunderbird on a network of several computers connected to an e-mail account. If someone else uses thunderbird as the sending and receiving of emails point on the other can use thunderbird at the same time until the first person close Thunderb
-
None of the toolbar, on the journal online, on my gmail account are no longer active. I also had this problem with my account to find out, I couldn't use the logout button here either. When I called Discover, they told me that their website was not y
-
So my task is to correct an error in a pre-existing code. . VI resides on a computer, while equipment to run that experience is on another. When I send the file and all its sub - VI with her and try to start it on the 2nd computer he always runs into
-
Acer Predator G6 rumble lights do not work?
OK, so had my g6-710 delivered today and it's a beautiful machine to the search + low noise BUT,. 1, trouble I think = the rumble on the side panels lights don't work only one that surrounds the turbo button makes is this normal or failure or can I f