Purchased a Canon 5DSR and Lightroom doesn't let me download pictures of her?

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  Michelle

  Hi Michelle,

  Thanks for posting your query on the Microsoft Community.

  According to the description, I understand that you are unable to download anything.

  I would like to know some information.

  1. You are connected to the internet?

  2. You get no matter what error code or error message?

  Please check the date and time system and check if it is up-to-date.

  If it is not set correctly, please follow the link to change the date and time:

  http://Windows.Microsoft.com/en-us/Windows-8/clock-out-of-sync

  I suggest you follow the steps to run the internet connection Troubleshooter:

  Follow the steps below:

  (a) affects Windows and x together and select Control Panel.
  (b) click on troubleshooting.
  (c) click show all in the left side panel.
  (d) click on Internet connections.
  (e) follow the on-screen instructions to resolve this problem.

  Hope this information helps. Please let us know if you need any other help with Windows in the future. We will be happy to help you.

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