purchased the software on a platform
Bought video elements and first on Windows than on Mac platform.
What are my options?
A license of items can be used for each platform, so you simply download and install the Mac version.
I'm not aware of what the video first, but if you have to return/exchange...
Return, cancel or change an Adobe order-
http://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
Tags: Adobe
Similar Questions
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Purchased the software for a platform
No experience on how to deal with this issue?
Hi Alyssa,
The following link gives you the steps to pass for a swap of platform:
Product order | Platform, language Exchange
Good luck. Let us know how you did.
CARI
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After purchasing the software to export PDF online when I try to perform a "file/save under ' when viewing a document on the web, it hangs to the top of the windows Explorer. I get "file save as - does not.
Hi douglash21414001,
I think maybe it's a coincidence, that nothing is installed with ExportPDF, so nothing should have changed your web browser. That said, you can clear the cache of the browser and then re-open your browser. (What browser do you use?)
You can also try to restart your computer, if the browser is restarted does not solve the problem. But still, I don't think that this problem is related to the ExportPDF.
Please let us know how it goes.
Best,
Sara
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I would buy Adobe XI pro and I am eligible for student / discount 73,38 teaching.
My questions are:
(a) will I have access to the software on my machine, forever, like windows?
(b) what happens if I choose to buy a new laptop and move the software to another machine of mine. Can I do this?
(c) goes hand in hand with higher, is this purchase even when authorized for download on the same machine?
(d) Finally, I would like to open a .pdf document (say 10 pages) and I would like to create a new document without a few pages (delete 4 of 10 for example) in the original document. Adobe XI could it?
Thank you.Hi Murali
- You have the possibility to order a perpetual product or a subscription to the software. You can order the perpetual software by visiting: Select a store
- You can uninstall the software from the first computer and install on the new.
- Please refer to the downloads - Adobe end user license agreement
- You can permanently extract some pages from a PDF and can create a new one. Please visit: extraction pages. Learn Acrobat XI | Adobe TV
Hope the above information has been useful.
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problem to purchase the software
I can't buy the software Cup final that is my question
WWhy? What happens when you try to download it? Your computer meets the minimum requirements?
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I just bought the software and downloaded, but the trail version still appears on the pictures. How can I do that, go away?
Hi RicShearer,
Please post your request in the forums of Microsoft Research why using the link below.
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I can't launch the software, I just buy because it's for Windows. How can I make it so it will work on my Mac?
Info for PC vs Mac: https://forums.adobe.com/thread/1658959?sr=inbox&ru=3738552
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I bought Adobe Acrobat Pro and I downloaded the software. Whenever I want to open a PDF with Adobe Acrobat Pro, a screen appears saying that my trial period has expired and I have to buy the software first. But I bought and downloaded. I don't understand. Can you help me?
I bought a subscription. But the problem has been resolved in the meantime. I had probably forgotten to save...
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installation already purchased the software on a newer computer
I just bought a new iMac computer and was trying to install the Adobe Creative Suite 3 Design Premium software. I bought this software sometimes in 2007 for my older MacBook. After trying to finish installing the older software to my most recent iMac, I received a question once I entered the serial numbers to complete the installation. She is currently telling me that I am in a trial period of 30 days and that it is a version upgrade of Installer. What happens if I have more old software to use the original serial number of?
You must have the serial number of the previous version as a minimum.
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How can I cancel this order? There is no phone number. No one to talk to!
If you downloaded, but it still says lets you download, there are several possibilities
* You still use Acrobat Reader rather than what you have paid for - check carefully.
* You get the message in a browser, not Acrobat.
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Download previously purchased the software
How can I download my software on my new iMac? what I now have to buy an external disc drive.
All downloads, you can wish:
Direct download links for Adobe software
Mylenium
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I want to know if I purchase the full package being a natural person who is the software that I will buy my < removal of personal information > email address. .
Thank you Nicolas
Post edited by: Ani * Adobe
Hi Nicolas,.
You can purchase the software by http://creative.adobe.com/plans
^ Ani
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Hi, I work with the standard of the CS6 for Mac, Adobe, I bought a DVD with the software. I already installed on my mac book. Soon, I want to buy a second computer for my work. When I purchased the software, I was told that it is possible to install the software on a second computer. But I also read lately that I will be allowed to work with a computer. I want to work on both of my computers without or install and / activation of the software every time. Is this possible? Thank you!!
@
You should be able to install the product on two computers as long as they are running at the same. The platform should also be Mac
You can download the product of
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I accidentally bought a windows software, and I own a mac, any ideas what to do? It is a download
Hey husband,
When did you purchase the software?
You can contact the Customer Service and return any order, a refund and reorganize the right platform or opt for the swap of the platform.
For platform swap, please consult: http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
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webcam works but the software cannot start the capture device
Original title: webcam problems
purchased the software igambin movie2 stop motion, as well as a logitech c500 webcam. The webcam works but the software cannot start device capture. The support of igambin seems to think that it might be the interface or something access to webcam all the time. Any ideas out there. Thank you
Hi reefwatcher,
- Did you the latest changes on the computer?
- You are able to use the webcam on other applications?
- You receive an error message?
Method 1
To check if a program is installed on the computer interferes with the software, I suggest that you put the computer in a clean boot state and check if it helps.
To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.
See section to learn more about how to clean boot.
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353
Reset the computer to start as usual
When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
(a) click Start, type msconfig in the search box and press ENTER.
(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.
(c) under the general tab, click the Normal startup option, and then click OK.
(d) when you are prompted to restart the computer, click on restart.
Method 2
If fails it above step, try uninstalling and then reinstalling the program, check to see if it helps.
http://www.ikitmovie.com/15/stop-motion-animation-tutorial.htm
http://www.ikitmovie.com/free-trial-stop-motion-software.php
How to change or remove a program in Windows XP
http://support.Microsoft.com/kb/307895
Method 3
If the previous step fails, then you will need to contact the software retailer for assistance.
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