Purchsed XI of Acrobat pro upgrade and can not activate

Recently I bought Acrobat Pro XI for work and I read that the requirement was to have Acrobat Standard XI. I looked at my current Adobe PDF software and he said it was the XI. Not until I tried to activate the Pro version I noticed I had Adobe Reader XI not Acrobat.

How can I activate my purchase $200? And if not, can I get a refund?

Thank you

JL

You have an Acrobat file in your folder program files? You can also go to the control panel > programs &... to check for installed Acrobat. I don't know what requirement you are talking about - company or other? Generally, I would still spend the extra for the Pro and not STDS. For a few people Std will be sufficient, but most people seem to finally find something that needs Pro and they are unable to do.

So, how do you have Acrobat - download or CD? She obtained from a dealer of play or on the website of Adobe? If it's a download, be sure to back up to another medium, generally CD or possibly a backup hard drive for future use. Was this the full version or version upgrade (probably the last for $200)? If an upgrade, you must have installed the earlier version or have available serial number during installation (so don't get rid of the previous CD and SN version is where you need it in the future).

I guess you made the installation process. You must be logged in as an administrator and have disabled when installing anti-virus. During the upgrade you will be asked if you want to leave the previous version, remove it or enter the SN for the previous version (AA9 or more currently). Then, you will get to a point to enter the SN for the current product, I think. When you start Acrobat for the first time, you should get an activation request (and need to be connected to the Internet). This process is expected to complete the process. Strict activation looks a bit fuzzy for me since I usually run versions of business that do not use the activation process, but Adobe charges a fee for each copy installed of the institution.

Tags: Acrobat

Similar Questions

  • Installed Acrobat Pro DC and can not uninstall Acrobat Standard 9.5

    downlaoded and installed ACrobat DC Pro and now I cannot uninstall v9.5 Acrobat Standard on my computer.

    Ok.  Go to assume this is a Windows based machine on...

    Unlicense Acrobat DC (so you don't "burn" a license.)

    Uninstall Acrobat DC (programs & features).

    Reset

    Try to uninstall Acrobat 9 (once again, programs & features).

    Download and run the Adobe Reader Acrobat & Cleaner tool - Download Adobe Reader and Acrobat tool - Adobe Labs

    Reset.

    Check that the A9 and assorted pieces is really gone.

    Try to install ADC.  If it works, the installation of the license.

    Another tool that I had a lot of success in cleaning after installs wandering and apps is Priform CCLEANER - CCleaner - optimization of the PC and cleaning - Free Download .  Use at your own risk, but as I said - I had a lot of luck with it.

    I hope this helps.

    Doug

  • I have a trial version of Acrobat Pro DC and can't find where to change the menus of Português to the English, to the Brazil am but my Windows 7 Home Premium is all in English

    I have a trial version of Acrobat Pro DC and can't find where to change the menus of Português to the English, to the Brazil am but my Windows 7 Home Premium is all in English.

    If someone could help it would be appreciated. Frankly, the online help is useless, programmers are testing what they do with real users?

    Thank you

    Darren

    Hello

    Open Acrobat

    Go in Edition > Preferences > language

    In the pane on the right language

    Click on the drop down to the language of the application

    Select the option choose to start the Application

    Click Ok and close the Acrobat

    Launch Acrobat and it will give you a prompt first select a language.

    Choose English and Ok

    Thank you

    Abhishek

  • I have Acrobat Pro XI and have not the redaction tools available.  I looked under Protection, but they are not there. I'm on version 11.0.12. where can we find them?

    I have Acrobat Pro XI and have not the redaction tools available.  I looked under Protection, but they are not there. I'm on version 11.0.12. where can we find them?

    Are you sure have the Pro version and not the Standard version?

  • I installed MCS on my new windows 7 and can not activate

    I installed MCS on my new windows 7 and can not activate. Any suggestions?

    You must contact Adobe Support by chat or phone when you have the serial number and activation problems.

    Here are some links to help get in touch:

    http://www.Adobe.com/support/chat/ivrchat.html

    http://www.Adobe.com/support/download-install/supportinfo/

  • the computer in the format 2, re-installed Acrobat 10, now I can not activate

    the computer in the format 2, re-installed Acrobat 10, now I can not activate

    Why?

    If you have reached your activation limit, disable a previous installation.  If you can do it is more, contact adobe support to reset your counter of activation: www.adobe.com/support/chat/ivrchat.html

  • CANNOT UPGRADE AND CAN NOT UNINSTAAL

    COULD NOT UPGRADE AND WAS NOT ABLE TO COMPLETE UNINSTALL SYSTEM CRASHED AND NOW WHEN I TRY TO UNINSTALL IMPOSSIBLE MSSE FOND. MSI FILE

    Hi oschmerber,

    ·        What you're trying to upgrade or uninstall?

    ·        How you are trying to upgrade?

    You can check this link that might be useful for you.

    Uninstall, update msse.msi does not

    Please provide us with more information about the issue so that we can provide you with the necessary assistance.

    Concerning
    Joel S
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Hello I bought Adobe Acrobat Pro CD but can not get installed it on my computer!

    Hello!  I bought the Adobe Acrobat Pro DC, but are unable to install on my

    computer! Help!

    Thank you

    Bren

    Hello

    I see your account you have licensed download using this link products download Adobe Acrobat | Standard, Pro | DC, XI, X

    Make sure you install it on a compatible operating system system requirements | Adobe Acrobat Pro DC, Acrobat Standard DC

    Let us know if this helps!

  • After the purchase of Adobe Acrobat with serial number, can not activate it with identification code Adobe that has a prepaid subscription to CC

    TLDR: After entering the serial number Adobe Acrobat Pro, it asks me to connect with my Adobe id, I'm doing this, and then he said to log out of 1 of my 2 computers with the subscription of cloud that I have, which makes it useless, as I bought so I can have 3 PC running adobe acrobat.

    I have AN account with BOTH the following:

    1 subscription creative prepaid cloud - PC 1 and 2

    2 adobe Acrobat Pro Version 12 - bought September 2016 - PC 3

    Please take note of that above is under a ADOBE ID account

    Steps to follow:

    1. I have creative cloud on 2 PC, I have adobe Acrobat DC running on two of them

    2. buy and download Adobe Acrobat Pro DC with serial number

    3. I have install Adobe Acrobat with serial number on PC #3 with no creative cloud software

    4. on the PC n ° 3, he is asked to log in to my Adobe ID to use Adobe Acrobat.

    5. I do this

    6 adobe tells me that I need to log out of 1 of my 2 PC, so I can use Adobe Acrobat

    Question:

    7. why?... I bought Adobe Acrobat for $500 USD for I can use it on my 3rd PC!

    Why Adobe doesn't realize that I have the serial number registered under my account, so I can use it on my 3rd PC?

    This Adobe Acrobat is NOT part of my subscription of cloud!

    What should I do?

    How to use my PAY Acrobat on my 3rd PC?

    Or open a separate account and request to transfer your individual copy of Acrobat for it. Then connect to that account on your computer to third and you should be fine.

  • Reinstalled windows and can not activate

    I have laptop model z500. I have just reinstalled windows using a flash drive. But I have a pro version and I need to activate it using my Windows OEM license. How can I do this? Thank you

    IMHO, you can install and activate the operating system by using the embedded product key if it's the same version only.

  • My disabled modules themselves and can not activate them.

    On all of a sudden, all of my modules are disabled Adblock Plus and I can't enable them, and I not nothing changed on my laptop right there. I tried to do the troubleshooting information, restart my laptop, uninstall and install Mozilla twice, by deleting files all on Mozilla, but nothing worked. I even tried to do a system restore, but it worked because it has a problem in a file!
    Useful info: when I reinstall Mozilla and I have reinstall the Add-ons, they are capable and they work very well, but when I close the browser and open it again, the Add-ons are disabled again... And I don't know if this means anything, but I also have the problem to do the Windows updates last week, she can finish.
    I have Windows 7 x 64 and publishing lasted from Mozilla Firefox.
    Any ideas?

    PS English is not my mother tongue, sorry if I made mistakes.

    Make a check of malware with several malware scanning of programs on the Windows computer.

    Please scan with all programs, because each program detects a different malicious program.

    All of these programs have free versions.

    Make sure that you update each program to get the latest version of their databases before scanning.

    Alternatively, you can write a check for an infection rootkit TDSSKiller.

    See also:

  • Windows 7 says this isn't authentic after changing the HARD drive and can not activate

    After a Windows Update I received a notice that my version of windows was not authentic, which is false because I had windows on my laptop because I got it 4 years ago. Recently, I had to have the changed HARD drive as it corrupts. Installed new HARD drive and partition it a space in which the old files to hard drives. Seemed to turn very well when HARD drives were exchanged and windows installed on the new drive until windows update. My Microsoft certificate key is passed out to illegible but I don't have the product key for the OEM version. Any help would be great, thanks.

    If Windows was preinstalled on your computer, you can enable using the code from the sticker on the computer.  If you can not read the sticker more, you will need to contact the computer company he built.

    If you purchased Windows from the store, you can enable using the code of the case/box/CD.  If you can't read it, you must contact the retailer who sells to you.

  • Windows not genuine and can not activate

    I installed windows again in my laptop using a CD of windows, but my activation key does not work, he keeps announcing that windows is not genuine and I should activate it as soon as POSSIBLE. But still trying to activate it online its not working... when I enter my product key, it gives an error that the key is not allowed by windows, please help me as soon as POSSIBLE.

    you have a samsung OEM SLP key on a hp computer. that does not work.

    you will have to buy a real Pinnacle or go back to the windows your computer comes with (home premium)
    OEM SLP: This key comes pre-installed in Windows, when it comes to the factory. This key is designed to work with the special instructions isn't on the hardware of this manufacturer. Then, when Windows was installed using the OEM SLP (in factory) Windows 7 key leans on the motherboard and he sees special instructions and activates.

  • Please please help... I just bought a HP Officejet Pro 8620 and can not download sotware

    Is someone can you please tell me how this can be fixed.  Unfortunately, I do not have a CD rom on my laptop so I will try to download the software from the www.hp.com/eprint/OJPro8620. I get a message that the download is finished, but when I go to run the download and I can't see the files being extracted, an error appears stating "unable to open the output file."

    I have no idea what to do, and I tried to download this software via Internet Explorer and Mozilla...

    Help, please

    Thank you

    Do you know what operating system you are using? Is - this windows 7 or 8? 32 or 64 bit?

    If you know what operating system you are using, try to open the link below and download the appropriate driver.

    Let me know how it goes and I will help the best I can.

    http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?product=5367614&LC=en&cc=us&DLC=en&lang=en&cc=us

  • Satellite Pro C850-1HH: can not activate my new Installation Win7

    Hello world

    My new SPro C850-1HH came with teacher of Win7 x 64 installed and Installation of Windows 8 diskettes. To get a clean install, I reinstalled Win7 Prof x 64 leave a clean CD - Ms. I deleted all existing partitions (recovery)

    Because I couldn't find any license sticker on the laptop, I backed up the existing installed key with a tool of keyfinder. Now I have the problem that online activation do not work with the key that was previously installed on this laptop.

    I get the error 0XC004E003 code activation, with options to purchase a new key in line or "Speak to a technical support representative," which link is useless (it takes me to Microsoft Help and Support, from there to the Web of MS site, from there, he's running me in circles without any option to chat live or even a way to e-mail) still less a phone number).

    This fresh installation method has worked on several occasions, had no problems so far with other new laptops. Can anyone help?

    > Now, I have the problem that online activation do not work with the key that was previously installed on this laptop
    Many people have tried the same thing and it won't work. Original Toshiba recovery image is activated. You can install it if often you want and it will be activated each time. As far as I know that the key cannot be used for activation of some other versions.

    What is strange to me, is that you find not sticker with the product key. Each laptop comes with OS preinstalled a Windows sticker on the bottom.

    At the end I have to say that I n t understand why do you want to install the clean version of Win7. Original recovery image contains all the necessary drivers and tools and utilities. Use this image and remove any steep you don t like. I do the same.

Maybe you are looking for