Q10 Link BlackBerry BlackBerry cannot connect a device

Hey all,.

I have a problem recently where my BlackBerry link cannot be connected to my device.  When I connect my Q10 with computer it says: "cannot communicate with the device.  It shows that my phone is charging, however, and I don't understand why I can't sync music, videos, photos with my computer.  He worked last month, and now it seems that I can't do anything on the computer with my BlackBerry.

Any ideas or solutions?

Thanks in advance!

Jim

Hello and welcome to the community!

Here's a knockout who deals with this error:

  • KB26745 BlackBerry Desktop Software or BlackBerry link displays the message "update failed" or "cannot communicate with the device" when connection to the 10 BlackBerry smartphone or BlackBerry PlayBook Tablet via USB

I hope that it contains something useful! There are also several existing threads on this site, which discuss exact error... your opinion of those who may prove useful, and a search of this website, by using the error message, error code or symptom, should reveal all the existing threads that are applicable to you.

Good luck and let us know!

Tags: BlackBerry Smartphones

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