Q10 Q10 blackBerry questions

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• BlackBerry Q10 BlackBerry link 'Restore' option is grayed out

  I ran the last 10 BlackBerry OS Update on Q10 BlackBerry to my wife last night. It seems to work correctly. However, when my wife went to use his phone this morning, it is in the configuration screen and all its information has been lost.

  Needless to say, she is very angry with me.

  She tried to do a "restore" BlackBerry connection after installation on its Q10, but the "restoration" option is grayed out.

  Help, please!

  No phone is under settings. He appears at the bottom of the screen.

  I had to uninstall BlackBerry link and reinstall it. Then it worked.

  BlackBerry link has a long way to go!

• The Q10 blackBerry keyboard case

  Hello everyone
  I bought the new Q10 blackberry and it's a surprise for me to see that four of its keys are concerned i.e. the 'A' button instead of the 'Q' key and key 'Z' is instead of 'W '. I wana know if it's a manufacturing defect or Blackberry Q10 has this default arrangement?

  Hello and welcome to the community!

  It seems that you have purchased a device with the keyboard "AZERTY" instead of the "QWERTY" one. It should have been an option for you to purchase, or maybe one that you bought from a made a mistake. I suggest that you contact for assistance.

  Good luck!

• Awakening Q10 Q10 blackBerry problem

  I recently spent Baclberry "BOLD" to Q10, and I have quite a strange thing. Handset screen becomes sleep after 30 seconds, and when I try to access the device again, I have to push the power button on the top to wake up the unit and I need to lock the screen so I have to drag up to unlock the device. An alternative workaround is by pressing one of the following keys for the United Nations; lock screen (w, r, e, s, d, f, v).

  Is this a bug or a feature custom made? Why it wouldn't take me to unlock the screen by dragging a time? yesterday I was chatting on BBM and every time (when the unit has been idle for 30 seconds or more) I had to press the power button, and then drag until you get to the application and it drove me crazy. I do not want to increase the screen timeout interval, it would consume more battery unnecessarily.

  Q10 BlackBerry device

  OS version: 10.2.1.2141

  Slide down from the top of your home screen and follow the settings > display and select Swipe for Wake > WE.

  Let us know if that helps you.

• Questions of Q10 Q10 blackBerry Hope J Sanders can help

  Hi I'm new to this forum so apologies in advance if I have bad things. I've always used my last phone torch I loved & waited for the Q10 among many ridiculous according I have friends to BlackBerry phone & Samsung. I went for the 4G active even if I knew that our home would not receive it but figured it would default to 3G, etc.. I was told that my service/reception would remain the same. Unfortunately, this was not the case. My part in all home play, it was my BlackBerry torch was the only phone that could send & receive text/email & make & receive calls. Now all I can be guaranteed is by e-mail. Text is not reliable, called a chimera. I pick up is no longer UMAs (can be a factor). Do not understand that at all. Due to go to the hospital for an op & just recover, I missed the option 14 days as I prefer the above services obviously as I am unable to be contacted when other than the email home. I'd go sim only on my torch. Another very strange/weird problem arose when I tried to enter my email BlackBerry existing my torch to the Q10, it was an impossibility. I spent 3. Hours in phones for U (where I've improved) with a very helpful member of staff (not the store where I've updated) after 3 phone calls from hrs 2 rim technical support who spoke also told because BIZ? Is more on any new BlackBerry (Rim tech support) had to do something their end to allow me to keep my BlackBerry email. What she did quickly yet Q10 still insist on a redirect don't email so no go. RIM technical support (same woman) then says Orange to send through the beam of my BlackBerry on my contract. According to Phones 4U, this had been done. Out of curiosity I asked chap in store of EA that got EA don't do not all beams and even less those of BlackBerry. Needless to say I had to have a new email, I don't want and find it unacceptable that I can't have my existing BlackBerry address that caused a nightmare on the sphere of work. I gave up printing & while the cosmetics of the Q10 is good for me it is essential to make a phone call from home & I really can't my head around why I can't now be on my wonderful state of the Ark of BlackBerry. All I wanted was a new BlackBerry with the same facilities. So no installation of appeal / risky text & unable to keep my existing BlackBerry email address. If I worked for BlackBerry I would not promote this as progress. My colleagues of loyal BlackBerry knowing my experience re calls & email address were not for the Q or Z 10. I myself am currently lamenting also detach my BlackBerry Torch. At home, it seems unnecessary to have turned it on. Can Sanders J maybe give me some advice on how or why the service I get now is much lower on my torch (at home). Thank you Dawn

  Welcome to the forums.

  Q10 is a completely different device any other prior BB device. It uses no BIS. It uses standard data available from any carrier plans.

  Secondly, with regard to the electronic address .blackberry, which was a feature of BIS and do NOT rely on only this e-mail address. The problem with it is that there is no way to access this e-mail from other devices as a compatible device BIS BB and only to the company that accompany you. If you change carriers, you will lose the email address. They are gradually.

  With respect to coverage, your device should be 2 G, 3 G and 4 G. You can go into the settings of Mobile network and make sure that it is set for all bands. UMA is NOT available (yet) on any device BB10. If you you ranking on UMA and then the peripheral BB10 aren't for you. I said UMA is coming, but have yet to see on any carrier and I am not 100% sure it is actually coming. I have not seen any documentation anywhere saying that Q10 or the Z10 are UMA compatible devices, so that shouldn't have been a surprise. If you have been told that it had UMA in the store while they were inaccurate.

• BlackBerry Q10 Blackberry ID/Password/password reset recovery questions

  Picked up new Q10, updated since my "BOLD".  Carrier is MTS in Manitoba.

  Tried to connect with my BlackBerry ID, does not pass.

  Tried password recovery, does not have security issues.

  Have locked my Blackberry ID a few times now several attempts.

  Also tried to re - sign with my current email, which of course he bounced because there is already a Blackberry ID associated with this email.

  Could use an old email for you re - register, but don't really want to lose some of my BBM contacts and have to re-add-the manually from my old phone.

  Thanks in advance for any help.

  Problem has been resolved.

• Questions search Q10 blackBerry on the list of contacts, speed dial issues, lack of features email, contact questions - what happened to BB?

  Hello

  I'm putting in place the President of our company with a Q10 of BB new, the software is the latest version. I found what I consider to be some major flaws that need to be resolved before BB away even more users.

  First of all, I wonder if there is a way to prevent the search function in the contact list of some areas, including the results - more precisely the scope of the company. Currently I have a number of contacts with the company as "Ontario Northland", I also have a contact named "Ontario Northland' that contains the phone number of the headquarters." When I type the letter 'o' in the search engine it does not have me down to contacts beginning with the letter 'o' as it includes all contacts who have "Ontario Northland" specified in the company field. Response to this question is that, unlike the Z10, Q10 does not the vertical list of letters down the right side to jump quickly to the letter 'o'. I don't understand why it would not be as there is no way to switch to contacts that begin with a certain letter.

  In addition, why is there a keypad option in the settings menu if it is absoultely nothing? When can we expect this feature to be completed?

  Also, is anyone aware of a way to restore a deleted option "voicemail" from speed dial blocks? We can no longer respect the '1' key to dial voicemail.  It seems that once it has been deleted, the only way to restore it with a factory reset full - obviously not ideal.

  Also, why are the hidden squares of empty speed dial when none are set - seems to cause more confusion than anything else.

  How is it when a row of blocks of speed dial are filled, the only way to add extra blocks is to go into the contacts list to add another, why not simply fired on another line empty?

  I noticed the following bug when you try to set up some speed dial contacts. Contacts that include a first and last name, adding speed dial blocks, only display the phone number in the block. It seems that the only way to fix the problem is to remove the contact from the speed dial blocks, rename and save the contact, then rename it to how it was, then it readd for blocks of speed dial. It seems that this is the case for a lot of contacts that are added via the Activation of the company.

  How to delete all emails older than the email selected? This is the type of features that separates the BB of toys like the IPhone, why it was deleted? Bring it back as soon as possible.

  Does anyone have a work around for these issues or maybe if I'm missing something can you point me in the right direction.

  Thank you

  Mike

  * UPDATE *.

  I finally understand how to use the speed of Keypress function on the Q10 composition.

  You will notice if you press the phone icon, drag to the bottom of the bezzel top of the page, then select settings there is an option to "dial quick Keypress ' at the bottom of the list. When you select the menu option has virtually nothing you can do other than to highlight in blue letters. For the use of the service, you must do the following:

  1. in the main screen, select the phone icon.

  2. Select the keypad

  3. on the key dial screen, hold down a letter of your choice on the QWERTY keyboard. You will be asked to link a contact to the key.

  4. Select a phone number of a contact of your choice to link to the letter.

  To place a call with the press of button:

  1. in the main screen, select the phone icon.

  2. Select the keypad

  3 hold the letter that you have connected a contact.

  It seems there is no way to dial directly from the home screen, but this should suffice until there is a way.

  See you soon!

• Q10 Facebook App blackBerry questions

  Hello

  I have a problem that seems to be new (I'm not really paid attention to it before a month ago). Under settings in my contacts (Yearbook), I always cut contacts to bbm, bbm video, sim AND Facebook contacts. The only contacts I want in my contacts list is so numbers I added however whenever I reboot my phone, my phone always reset that parameter and continues to show my Facebook contact list over 1700 people. I don't want to continue to see this and I continue to turn them off, but it keeps appearing after reboot or when I turn on my phone. Help, please!

  Software version: 10.3.1.1779

  Kind regards

  Sue

  There are also 10 official releases in the 10.3.2 branch... There have been 14 official releases since the version you are using. But, the way it works is that BB releases to all carriers at the same time... and then they each decide what to do with them. If a carrier chooses to not approve them, then it's their right to do so, leaving their users far behind.

  So, somehow, your carrier already knows all this (they received these 14 press releases and all other carriers in the world). The real challenge is to find someone inside the carrier, which is in fact aware of all specific information... most of all the reports we receive here indicate that this is a rare commodity. I hope that you will be luckier than most.

• Q10 blackBerry cannot find Skype...!

  Hello guys,.

  Please can someone help with this...

  I've updated my Q10 to the version of the 10.3.2.2836 software and after that completed I cannot find Skype in the world of blackberry and can't find Skype in the Amazon store...! Please tell me how to download Skype on my BB Q10

  the second question is whenever I connect my phone to the bb link to restore my contacts back, it displays a message tells me error of restoration of data and the data is missing , AND WHEN I DISCONNECT THE USB TO THE PHONE AFTER THIS MESSAGE APPEARS... IT WILL RESTART...!

  Help, please.

  Hello mosab0212007

  Open this link from your browser on the device and you will find Skype. http://appworld.BlackBerry.com/WebStore/content/26382880

  You can also use Snap to install Skype.

  For your 2nd question, we suggest to write in the card of BlackBerry® Link to go better and faster.

• Q10 blackBerry compose and add e-mail address

  I received an email on my BB Q10, which were received in Outlook.  When I tried to pass it, he had already two addresses in the send box - neither of which were mine, but were addresses that I knew.  I can't remove them to relay electronic mail.  Then I tried to compose an e-mail and there are two (different than the transfer emails) addresses in the section "to" I can't delete.  HELP please.

  Hey mbarnick.

  Welcome to the community of BlackBerry Support Forums.

  Do the emails that you are referring to when, by transfer or dial, has a gray background or blue background?

  If the emails have a gray background, these could be suggestions or used in last emails from this account that you can easily select Insert in the to: area, but are not actually part of the to: field.

  If the email has a blue background, you can type the email address who should pay in the background go to a blue darker but also now have a black box with a white X available to remove the address from field.

  Please let me know if you have any other questions.

  See you soon.

• Q10/Blackberry Blackberry blackBerry software link

  Hello

  I'm James and I had my Q10 for a week now.  I'm really happy with it.

  Backup of my flashlight was easy - plug it into the USB port and save contacts and the calendar was simple.  These are the only two things that I really NEED to backup - the rest is just good.

  Whenever I connect the Q10 comes in a yellow triangle with an exclamation point.  The information on the left says never backed up and never sync'd Panel and files on my C: drive is empty.  When I unplugged the USB my contacts, calendar and reminders have been empty for 20 minutes and I couldn't use the wi - fi or the browser during this period.  After a re-start all returned to normal (luckily I had heart failure).  It's really important for me that my stuff is backed up safely.  He tells you to reset the phone to factory settings if it connects, but surely, this means data loss personal isn't?  Either way, I tried the computer laptop and Q10 both connected to a power source and the Internet with no joy.

  For now, I dare not just reconnect for fear of what might happen! Could someone please give some advice?

  Thanks in advance

  Hey JOJORoseberry,

  Backup using BlackBerry link does not store your data in another program such as Microsoft Outlook. It is stored in a file that cannot be accessed and read by restore on another BlackBerry smartphone that uses the same BlackBerry ID that was used for the backup.

  Hope that answers your question.

• Local Q10 blackBerry sync of calendar and contacts, not business, not of wireless

  I'm just a user who doesn't want my calendar or contacts in everyone 'cloud.'  If I understand it right now, there is no synchronization local, wired or wireless, between his computer and his Q10.  Is this correct?  If so,.

  1. when they finally made 'working on it', it will be just a software update not involving only not a new material, right? and

  2. in the meantime, if we can not 'sync' in the way that was done in the past, is there a way to transfer the calendar updated periodically and contact with the supplied data link option, like you would with photos etc?

  Hello marysmarys,

  Welcome to the BlackBerry support community.

  Thank you for your question about the Sync feature by using the link to BlackBerry.

  With the release of the BlackBerry link 1.1.1 for Windows, a new feature has been added that allows you to synchronize your local Microsoft Outlook contacts and/or calendar data between your computer and a device BlackBerry 10 under 10 BlackBerry OS version 10.1 or later.

  The following article will provide you with more information about the synchronization BlackBerry link: http://helpblog.blackberry.com/2013/06/how-to-setup-contacts-calendar-sync-using-blackberry-link-1-1...

  Let us know if you have any questions!

• Clear field Q10 blackBerry feature

  We all do begin to type something and then decide to delete the entire paragraph, especially when you write an email. I am disappointed not being able to just click on the menu and select clear field or copy and paste. These features still benefit when texting and I have just the failed or have they got rid of it all together?

  Hello kp0130,

  Welcome to the BlackBerry support community.

  Thank you for your question about select all text in a message on your smartphone BlackBerry Q10.

  You can do it by holding your finger on a word until it appears highlighted, then a second time touch, touch the menu action, if it does not automatically appear (3 points on the bottom right) and select everything in the upper part of the menu. You can then press BACKSPACE to delete any highlighted text.

  Let us know if that helps.

• Availability of Q10 Q10 blackBerry to Singapore

  Hello! When it will be available in Singapore the Q10? Thank you!

  No date confirmed yet, but an announcement is expected soon on the official Twitter for BlackBerry Singapore: http://twitter.com/BlackBerrySG

• BlackBerry Q10 BUG! Accident on Q10 BlackBerry browser

  Hello! Browser BlackBerry crash on m.forbes.ru and ok - magazine.ru.

  

  Try also history and browser claire cahce. ("Delete cookies" and "Clear history" in the browser's settings). This help for a time, but when open m.forbes.ru second time - I crash the browser.

  Text on the screenshot:

  Header: "browser Crash.

  Text: An unexpected error in the browser. You can restore open pages or create a new page.

  Recently my Q10 get update to 10.3.2.2474. In this issue fixed. Thank you.