Questions of Q10 Q10 blackBerry Hope J Sanders can help

Hi I'm new to this forum so apologies in advance if I have bad things. I've always used my last phone torch I loved & waited for the Q10 among many ridiculous according I have friends to BlackBerry phone & Samsung. I went for the 4G active even if I knew that our home would not receive it but figured it would default to 3G, etc.. I was told that my service/reception would remain the same. Unfortunately, this was not the case. My part in all home play, it was my BlackBerry torch was the only phone that could send & receive text/email & make & receive calls. Now all I can be guaranteed is by e-mail. Text is not reliable, called a chimera. I pick up is no longer UMAs (can be a factor). Do not understand that at all. Due to go to the hospital for an op & just recover, I missed the option 14 days as I prefer the above services obviously as I am unable to be contacted when other than the email home. I'd go sim only on my torch. Another very strange/weird problem arose when I tried to enter my email BlackBerry existing my torch to the Q10, it was an impossibility. I spent 3. Hours in phones for U (where I've improved) with a very helpful member of staff (not the store where I've updated) after 3 phone calls from hrs 2 rim technical support who spoke also told because BIZ? Is more on any new BlackBerry (Rim tech support) had to do something their end to allow me to keep my BlackBerry email. What she did quickly yet Q10 still insist on a redirect don't email so no go. RIM technical support (same woman) then says Orange to send through the beam of my BlackBerry on my contract. According to Phones 4U, this had been done. Out of curiosity I asked chap in store of EA that got EA don't do not all beams and even less those of BlackBerry. Needless to say I had to have a new email, I don't want and find it unacceptable that I can't have my existing BlackBerry address that caused a nightmare on the sphere of work. I gave up printing & while the cosmetics of the Q10 is good for me it is essential to make a phone call from home & I really can't my head around why I can't now be on my wonderful state of the Ark of BlackBerry. All I wanted was a new BlackBerry with the same facilities. So no installation of appeal / risky text & unable to keep my existing BlackBerry email address. If I worked for BlackBerry I would not promote this as progress. My colleagues of loyal BlackBerry knowing my experience re calls & email address were not for the Q or Z 10. I myself am currently lamenting also detach my BlackBerry Torch. At home, it seems unnecessary to have turned it on. Can Sanders J maybe give me some advice on how or why the service I get now is much lower on my torch (at home). Thank you Dawn

Welcome to the forums.

Q10 is a completely different device any other prior BB device. It uses no BIS. It uses standard data available from any carrier plans.

Secondly, with regard to the electronic address .blackberry, which was a feature of BIS and do NOT rely on only this e-mail address. The problem with it is that there is no way to access this e-mail from other devices as a compatible device BIS BB and only to the company that accompany you. If you change carriers, you will lose the email address. They are gradually.

With respect to coverage, your device should be 2 G, 3 G and 4 G. You can go into the settings of Mobile network and make sure that it is set for all bands. UMA is NOT available (yet) on any device BB10. If you you ranking on UMA and then the peripheral BB10 aren't for you. I said UMA is coming, but have yet to see on any carrier and I am not 100% sure it is actually coming. I have not seen any documentation anywhere saying that Q10 or the Z10 are UMA compatible devices, so that shouldn't have been a surprise. If you have been told that it had UMA in the store while they were inaccurate.

Tags: BlackBerry Smartphones

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