Qosmio F30 - CD/DVD player can't read

Hello
any body can help me? A few months ago, I upgraded my Qosmio F30-112 from win XP to Win 7 Home premium, it's working prity good everything works fine. A few days ago I tried to play a movie but my Player cannot read the
I tried to change another disc, but completely impossible to read a DVD disc. I heard the disc inside works, then I'm trying to trouble shoot using the tools DIFFICULTY was the messages:

Playing and burning CDs, DVDs and Blu - ray Discs editor details

Problems found
The disk in drive [E:] is not detected or is not supportedThe disk in drive [E:] is not detected or is not supported
The drive is empty, or the format of the disc is not supported. Not fixed
UT message has been reading and burning CD, DVD and Blu - ray Discs editor details

Problems found
The disk in drive [E:] is not detected or is not supportedThe disk in drive [E:] is not detected or is not supported
The drive is empty, or the format of the disc is not supported. Not fixed
Insert a CD, DVD or BD completed support

The player could face a problem player could face a problem
The status of the device is OK. Windows will keep checking for possible problems during the use of optical drives to read or burn any CDs, DVDs or BDS Detected.
Potential problems that have been verified
The drive is a Plug and Play drive of Problemel device has a problem of Plug-and-Play device
Windows has detected a device with this drive state error and will keep control of problems. There is no question
A CD, DVD or BD player was not CD, DVD or BD Detecteeun player is not found.
Windows does not detect a CD, DVD or BD player. It can be unplugged or disconnected. There is no question
The drive is not assigned a drive letter [MAST * A DVD-RAM UJ-846 ATA Device] drive is not assigned a drive letter [MAST * A DVD-RAM UJ-846 ATA Device]
The drive is not accessible without a drive letter assigned. There is no question

Problems found details

6 disc in drive [E:] is not detected or is not supported is not fixed

The drive is empty, or the format of the disc is not supported.
Insert a CD, DVD or BD completed support

Invites to insert a CD, DVD or BD supported in the player.

The player could face a detected problem

The status of the device is OK. Windows will keep checking for possible problems during the use of optical drives to read or burn CDs, DVDs or BDs.

Potential problems that have been verified detection details

The drive has a problem of device Plug-and-Play is no issue

Windows has detected a device with this drive state error and will keep control of problems.

A CD, DVD or BD player was not detected issue not present

Windows does not detect a CD, DVD or BD player. It can be unplugged or disconnected.

The drive is not assigned a drive letter [MAST * A DVD-RAM UJ-846 ATA Device] question does not exist

The drive is not accessible without a drive letter assigned.

Details of detection

A CD/DVD/BD drive is selected
IDE\CDROMMAT***A_DVD-RAM_UJ-846S___F103___\5&3796F2E5&0&0.0.0

The type of inserted media and other information.
The drive is not recognized by the reader. The disc could be damaged, inserted backwards or have a format not supported.

Collection information
Computer name: QOSMIO-PC
Windows Version: 6.1
Architecture: x 86
Time: Sunday, May 30, 2010 20:07:10

Publisher details

Reading and burning CDs, DVDs and Blu - ray discs
Resolve problems that prevent playback or burning CD, DVD or BDs.
Package Version: 1.0
Publisher: Microsoft Corporation
Reading and burning CDs, DVDs and Blu - ray discs
Resolve problems that prevent playback or burning CD, DVD or BDs.
Package Version: 1.0
Publisher: Microsoft Corporation
Reading and burning CDs, DVDs and Blu - ray discs
Resolve problems that prevent playback or burning CD, DVD or BDs.
Package Version: 1.0
Publisher: Microsoft Corporation
Hardware and devices
Use equipment and access devices connected to your computer.
Package Version: 1.1
Publisher: Microsoft Corporation
Hardware and devices
Use equipment and access devices connected to your computer.
Package Version: 1.1
Publisher: Microsoft Corporation
I tried all these things but I can't solve it, an organization can help me on this things

Thank you
rtmasagca

Hello

Try to remove the UpperFilters and LowerFilters.

Here are the instructions:
http://support.Microsoft.com/kb/982116

Tags: Toshiba

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