DVD player doesn't read the Windows 7 restore disk
Hello
I just bought a Samsung NP350V5C-A02UK laptop and I'm having problems with the DVD player.
It will read most discs that I put in it except the Samsung OS restore disc that came with it.
I've also downloaded an iso file of Win7 (64 bit), and created an installation of this use of the DVD disc, but then the laptop could not check the disk.
I have attached a USB DVD drive to the laptop and he could read the Samsung OK restore disc is one that makes me think of a problem with the DVD player.
In Device Manager, the DVD drive is listed as:
IDE\CDROMTSSTCORP_CDDVDW_SN-208BB___SC00___\4&32B8AC6E&0&0.1.0
Can someone help before I have send the laptop return it for a refund?
Hi Steven,
The Microsoft Article available at the following link has a fixit and a full list of steps that allows us to solve the problems of software generated in a DVD player. Please read the information contained in this article, and see if the steps mentioned in it helps you to solve this problem:
http://support.Microsoft.com/kb/982116
Note: Certain steps of this article may result in changes to the Windows registry. Any incorrect changes to the registry could prove fatal. So, to be on the safe side, please take a backup of your registry in this article before you make changes to registry.
If the steps in this article does not improve the situation, we have a high probability that the DVD drive has hardware problems. Since this is a new computer, I suggest you to contact Samsung support in this case. Samsung support would be the best point of contact for you to check your hardware. Here are the links for the Samsung support:
http://www.Samsung.com/us/support/
http://www.Samsung.com/us/support/contact
Hope this information is helpful to you. Don't answer if you need help with Windows, we will be happy to help you.
Tags: Windows
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