Question about iPhone 5 c to iOS 9.2 update

A friend has an iPhone 5 c running iOS 7.1.2 and the phone has 32 GB of storage space.  She tried to upgrade to iOS 9.2 for several days now without any success.  At first, she thought it was a matter of space and she has managed to release about 7 GB of space.  At this point, it's what's happening:

  • It connects iPhone to her computer laptop (Windows 8.1) via a USB cable
  • She starts the update of iOS on iTunes
  • Finally, iTunes displays this message: "preparing the iPhone for the software updates...". "and iTunes will also display a message stating:"iTunes is updating the software on the iPhone.
  • It leaves the computer and only iPhone and iTunes displays the messages above for more than 24 hours.

The fact that it leaves on literally from one day to the next and the update is not complete so upset she and I.  At one point, she accidentally disconnected the iPhone from his computer and iTunes has detected the disconnection, but when she immediately reconnected, he eventually returned to the condition described above.

It is the fact that this update takes long time revealing a problem or should it just be patient and wait that it ended?   In addition, she used the iPhone to call during execution of the upgrade.  This would have an impact on the upgrade?

Thank you in advance for your help!

Tom

Your friend has tried a live update?

Tags: iPhone

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