QUESTION: Has not the spirit of disks installation CS6 MASTER COLLECTION (MAC).

INTRODUCTION

recently cleaned my SSD - MacBook Pro (OS X 10.11.3) during maintenance of warranty Mac Repair Station

Try to re - install the CS6 Master purchased collection.

Have used my disks to DVD - SVAD 654 K-1 and SVAD 654 - 2, as well as 24 digits keys series number/access code

I'm normaliter using the application on 2 systems, that I have 20 iMac and MacBook Pro (this is within the limits of the authorization)

Maybe the application was not properly deleted before deleting it when my MacBook went in for repair under warranty.

I thought I could reinstall as it is always the same IP address and the same serial number in MacBook

PROBLEM

Start of my DVD with CS6 Master Collection (for Mac OS X 10.6.8) NL, asks my 20-digit number. Have that are available, but it says "invalid", after a new attempt, the Council is to contact the Service Support from Adobe.

Under my ADOBE ID, checked my products and CS6 same number is displayed there.


QUESTION

Please can investigate the matter.

  • explain why,
  • reset the settings of your registration (if that blocks the re-setup and recording)
  • teaching how to get to the installation of active in re-registration as required

concerning

Arthur (NL)

If you do not disable the installation before the uninstall/clean you lost activation.  In this case, you will need to contact the Support from Adobe via chat and ask them to reset your activations, which all will provide you with facilities.  Nobody here can perform the reset for you.

To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Serial number and activation support (non - CC) chat

https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

Tags: Adobe

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