Question related to the Xbox; Impossible to get Xbox live or to connect to the internet

I've had my Xbox 360 for 4 years now and have recently decided to use it. I put in place when I was first, and for some reason any, I put the setting of family on it, I asked my parents if they did but they said no, so I thought I could have done myself but I don't remember the password or my security question and now I can not their and I can't get Xbox live or connect to the internet. I looked on the internet means that I could reset the Xbox or the parameters of the family, but they include all something on your hard drive but I don't have a hard drive, I also saw that if you put your age as 18 years as the family settings are enabled and you can find your access code in the settings , but I don't know where to find it. I would be grateful to anyone who helps to solve this problem.

Try Xbox support:
http://support.Xbox.com/en-us/

Tags: Windows

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