Questions about Acer Recovery (long story, simple question)

Hey there,

I recently came across a pretty annoying problem with my Acer Aspire 7560 notebook computer G. First of all, I hope this is the right section to ask the question on this model in particular, if this not is not please forgive me. In addition, for TL; DR scroll all the way down.

The issue I had was that programs would fail / refuse to start. Zune opening, steam or even just try to open a picture in Windows Photo Viewer either did nothing at all, or the program would look like it began only to then disappear completely (sometimes, but not often, accompanied by an error message saying that the program has stopped working). The laptop still start well, I can browse my directories, internet access, run certain programs, but not others (kkkkk emulator Android works very well, for example). I decided that the best thing for me to do was reset to the factory. Boy I was wrong.

I backed up all my personal files on an external hard drive, so the laptop is ready to be reset. First problem I encountered was that do anything during startup caused me a BIOS password. I did not create one, so it must be the default, and it wasn't really all that difficult to get rid (I used a bootable USB key with clnpwd, just follow the instructions). Then I entered the BIOS, but whenever I get alt + f10 to work and load the Recovery Manager, invites a message indicating that I have to wait for the operating system to load. After that start the laptop, and nothing changes.

I discovered that I probably haven't installed Acer eRecovery utility, because I had to replace a HARD drive defective just now. If at this point, I tried to not get these files to http://us-store.acer.com/erecovery/rcd/ no chance. When you enter SNID or show, it always returns "we have found the serial number entered. Uppercase or lowercase do not make a difference. I'm sure that number I entered is correct, however, because when I use it to search in http://www.acer.com/ac/en/GB/content/drivers it is my laptop model immediately. So, what gives? I'm not sure.

If I can't get the support of Acer recovery soon, I might have to resort to completely reinstall my OS (Windows 7 Home Premium) for the device. Problem is that I don't have a disk for it. I thought to download an ISO and that copy on a bootable USB key, so I went Microsoft Web https://www.microsoft.com/en-us/software-download/windows7 site I found the product key with a simple .vbs file, but alas, because the OS came preinstalled, which won't help me. At this point, I'm getting impossible to reacquire the Acer recovery as well as Microsoft methods. If this doesn't help, I might have to resort to some Windows 7 disc torrent download, but I'm not too happy with this prospect for obvious reasons. I don't even know if I could activate my product code, and I don't trust those "cracks".

THUS,.

My question is: how to acquire Acer eRecovery media when they tell me "we have found the serial number entered. If that proved impossible, you know safely to reinstall my OS using my product key?

Thanks in advance, I hope I can get this mess sorted out.

Customer support was no help, in the end, they just referred me to a local retailer and gave me an estimate on the time and money it would take to get things resolved. Too long and too expensive, but that's just my opinion. I'll just go come and clean install my OS.

Found this mirror which has the ISO files archived: http://mirror.corenoc.de/digitalrivercontent.net/ I'll check the SHA-1 checksum, just to be sure, but they must be perfectly clean. With Windows 7 USB/DVD Download tool (https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool?wa=wsignin1.0), I can create a bootable USB key, and after that, it's going to be all simply a matter of following the instructions.

A little muffed that I couldn't have this problem solved, but hey, I was counting on the factory reset anyway. I will get rid of all the bloatware and possible malware in a single shot in this way, then everything that works, right?

I downloaded everything from http://www.acer.com/ac/en/GB/content/drivers to my device (because, my SNID worked) for additional safety. ISO file is almost finished downloading, I'll probably do a last post here when all is set and done. That way, if anyone ever find this thread, they know that what might work.

Thanks for your efforts, but alas, they were of no use.

Tags: Acer Laptops

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