Questions of blackBerry Z30 face after clearing security

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• Questions of blackBerry Z10 face after clearing security

  Hello

  I did a wipe of security 2 days ago on my Z10 that finally got stuck at 98% and then I was getting an error of bb. I also marked my phone stolen on BB protect webiste I found later.

  Now the question is that I have downloaded the file zipped to new OS and tried to start the process to load the new operating system by connecting to your laptop. However, all the im see is a light green on my phone and nothing else. It is in this condition for 3 hours now. Need some help here.

  Yes, try using the link for BlackBerry. You may also need to solve the problems of connectivity as well as the problem of the OS. Posted by JSanders autoloader method should work too, and you might have to come back.

  Resolving connectivity issues...

  http://support.BlackBerry.com/kb/articleDetail?articleNumber=000035666&language=English

• After clearing security impossible to re - download OS 2.0

  After problems with OS 2.0, I have conducted a security wipe and reloaded OS 1.0.7.3312.  Now when I sign up for OS 2.0 update is pretending to my playbook.  It's been more than 24 hours that initially I downloaded OS 2.0 and over 2 hours since I've re-registered.  I tried to re - register several times since then and still nothing.  Any advice?  Is it maybe a link to the file that I can download?

  EDIT: Works now! Just re - save!

  Ditto! Has been forced to delete the handset which means I ended up with only browser, then demoted to 1.0.7 and now impossible to 2.0! Help!

  * EDIT *.

  Now everything works again!  Just got word, if you reapply the update of his guys fine treatment now!  Fill your boots!

• Question of blackBerry Z30 BBW

  Hello

  I have a problem at the opening to the top of my bbw because I bought my z30.

  I tried to open it in the games (I have no icon bbw in music)

  but whenever I have taste I get this error

  'bbw has a problem and needs colse' something like this

  I coudnt install anything.

  I will be grateful for your help

  Hi and thanks for your support.my problem to solve using a wifi hotspot.

• BlackBerry Smartphones Blackberry 9900 - after wipe security, configuration of email won't work - does not install

  9900, do you have a security wipe and restore data from Device Manager, now can not enter email Configuration.

  I returned to 9900 after using a Q10 which is faster, etc, but I missed my Blackberry 9900 navigation.

  Then returned to 9900, made security wipe, now I can't set up the email.

  -After clearing security, before registering on the network configuration of email will ask me for my journal ing business (I'm not business) so I have no one.

  -After registering you have the network AT & T, configuration of e-mail now ZERO, NADA, ZIP!  By pressing the icon does nothing!

  -Having gone through all of the suggestions that I can find on similar topics - with no luck

  -redo the security wipe

  -restored from old backup

  -went to mobile.blackberry.com - but this site goes to us.blackberry.com and has no communications tab

  -go to blackberry.com/integrate - tried to install email - but without code number error message appears

  PLEASE HELP-

  Thank you

  They did resend service books?

• BlackBerry Z30 transfer music Iphone to Blackberry z30

  Hello, I love my Blackberry Z30 especially after the last update. I was able to transfer all my info from my previous Iphone all except my music. I used an app called switch device and it worked very well. My question is what is the easiest or the best way to transfer my music from itunes or can I?  Thank you

  steeltownshawn wrote:

  Hello, I love my Blackberry Z30 especially after the last update. I was able to transfer all my info from my previous Iphone all except my music. I used an app called switch device and it worked very well. My question is what is the easiest or the best way to transfer my music from itunes or can I?  Thank you

  When you first install Link, you have the option of choosing iTunes or Windows Media Player. Link can be set to manual or auto sync music when connected.

  I found I was getting duplicates and resorted to the pc, music, itunes, file copy and pasteing to BBZ30/SDcard/music.

  I also use a 'Album Art Grabber' app for the missing illustrations.

• BlackBerry Z30 don't switch call to the speaker using the navigation. Screen went black accept after phone call.

  I have this problem no need of me.

  While driving and use any software of navigation, such as:

  1. built in maps

  2 Waze

  3 NavFree

  If someone calls me, I can take the call. But immediately, the screen went black.

  I can't switch the call to the speakerphone. After random seconds, to switch screen might look for a second glance, and then the entire screen turned black.

  Although it is black screen, I can't do anything, including trying to drag up to close current app/call.

  Maybe it's something to do with the Navigation periodly software disables screen timeout?

  Hello, Yes,.

  Is this the same problem as described here:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Z30/Z30-keeping-the-dial-pad-quot-lit-quot-when-in...

  Discussion on how the screen turns black during a regular call, it is impossible, for example, to listen to a call and to have the keypad remains lit, so you can press the right numbers while dealing with an automated reception, was doing phone banking, or using any other system that relies on automated messages.

  The problem came down to how some people take their phone (especially when trying to listen to the guests and press the right button at the same time).  The solution has been to hold the phone differently.  So my question would be whether the phone is blacking out because of the very special combination of things happening in your scenario, or is it blacking out because you're online and proximity sensor of the phone thinks you're holding it to your ear (and think that when you do this, you want to have blackened keypad).

• BlackBerry Z30 how to restore the factory os after re - install 10.3.1.2243 via knowyou research Canada-Rogers?

  Hello

  I have a problem after re-installed os for my z30 via knowyou search Canada-rogers-z30 bone.

  I re - install the rest of this answer: http://supportforums.blackberry.com/t5/BlackBerry-Z30/Model-Blackberry-z30-charging-upto-60-only/td-...

  My problem:

  1 - my loss of phone Apps, frame, message, contact staff... when it restarted.

  2. it only loads up to 60% when running, but when stopping it can charge full (100%).

  Red led always blinks 3 - it.

  Please help me solve this problem.

  or tell me how to take back the factory OS.

  so thank you.

  Hi @dinhhv

  From the symptoms you describe, especially how any changes you make on your device are lost whenever you restart, run the tool in KB @sdgardne mentioned previously (pasted again below).

  KB36747 all data are deleted after a manual restart of smartphone BlackBerry 10 and has THE blue...

  After you run this tool, can you confirm if the tool says the patch has been applied, or no patch is necessary?

  If the hotfix has been applied, please reboot your device and let me know if the changes you made before you restart are kept.

• BlackBerry Reset Blackberry Z30 security issue

  Hello

  I forgot password Blackberry ID, but I know the answer to the security question. I have tried several times but it does not. I think that there is a problem with the input of the question format. When I know the answer... . How can I reset this question? BlackBerry can do that for me?

  THX, René

  It's the only way I know how to reset:

  http://help.BlackBerry.com/en/BlackBerry-ID/10.3.1/help/amc1343243247856.html

• BlackBerry Z30 incoming calls NOT Ringing - Z30

  Hello

  I recently did a quick reset on my Blackberry Z30 (outfits the two buttons for volume 10 seconds), this fixed my initial problem to experience the shift answering calls.

  When I get calls, now, however there is no ringing sound... I can see the incoming call and I answer the call, but there is no ringing sound.

  I tried to ensure that the volume buttons have turned up full, I even checked my notification settings and made sure that they are on normal. I checked also double the settings on the normal setting, ensure that the volume meter is full.

  Yet even after that, then by restarting the phone several times, still me the same problem.

  Does anyone have the magical answer, I would really advice, because miss me calls because there is no ringing sound.

  sdgardne wrote:
  Hello and welcome to the community!

  Have you tried changing the notification settings, check that and then to change them to what you want? Maybe something is 'stuck '...

  If not, has there been any rush before the event this behavior started? You already described the shift answering calls and restarting with volume keys, but was there something before? A new application? An update of a certain type? Something else?

  Or, if it was always like that? I don't think... and so began to understand what happened just before this behavior is a good first step to try to understand.

  Also, what OS is your device currently running please?

  Let us know.

  Hello

  Thank you for your reply,

  I tried to change the notification setting of 'silent' to 'normal' to see if it helps... but it did not help.

  I have not changed anything in the settings or downloading apps, I even tried to reset some default functionality and he still refuses to make the Bell Rings when someone calls me.

  The current software provides its update: OS Blackberry 10 - version of the 10.3.2.28.36 software

  If you have an idea of what the issue could be just I want to know, I would rather not completely reset my phone like this would be the last resort.

  UPDATED - HIS RING NOW ONCE AGAIN!

  I plugged into my macbook and tried to load in the Blackberry Link software, that the software did not recognize my phone (another new question lol), it's just returned to normal, and now I can hear it ring, thank God!

• How to unload RAM after a secure boot?

  I have from time to time perform a safe boot when problems.

  For secure boot, all processes seem to be loaded to RAM, the RAM usage is much higher than normal. When I restart again (not in safe mode), the use of the RAM remains the same that when in safe mode! I expect to get back to normal, but this isn't the case. The only way I have found to reset the RAM usage is to reinstall OS X.  I'm a noob with OS X so please excuse me if this is a stupid question!

  Is it possible to unload the RAM after a secure boot?

  Yes, restart (or turn it off and then on again)

• T420 BIOS - Option "Clear Security Chip" missing

  Hello

  We got several T420 with different versions of BIOS (from 1.30 to 1.40)

  95% of them, the Option 'Clear Security Chip' is available @ BIOS

  but on some of them, the option is missing.

  Y at - it a simple explanation of this mystery?

  Best regards

  Chekov33

  The option to clear security chip is only in the BIOS after a cold start.

  He won't be here after a hot start.

  This is for security reasons.

  Mystery solved?

• BlackBerry Z30 how to save contacts?

  Hello, I am contacting you because my company decided to migrate our email from Lotus Notes to Outlook system; the consequence being that I'll have to re - activate my Blackberry Z30 and told me that I need to save all my contacts before because otherwise they would be lost. So, I want to save them, after the new one set up to install them again. to could someone tell me how to proceed? Thank you very much for your support.

  You can try to copy the contacts in the storage of the unit. To check that the following procedures.

  1. open the Contacts application

  2. press the Menu key (3-horizontal lines)

  3. Select your email account/Lotus Notes

  4. check first the number of contacts by sliding down from the top of the screen

  5. turn highlighted that contacts that appears

  6. press the button (to vertical 3 points)

  7. press on "select more".

  8. you need to highlight all contacts (be patient doing especially if you have a lot of contacts)

  9. at the bottom of the screen, select ' copy to '.

  * You will be directed to a screen where you choose where it will be saved - YOU NEED TO MAKE SURE THAT LOCAL CONTACTS IS THE ONE SELECTED ONLY

  10. tap done or save

  * The copy process will start.

  The process can take some time depending on the contacts numbers which will be copied.

  After the copy process, control local Contacts (Menu Button(3-horizontal lines) > local Contacts.)

  Good luck!

• BlackBerry Z30 Blackberry Z30 e-mail ID login issue (red exclamation)

  I changed/created new connection (address e-mail/password) on the site Web de Blackberry information. Then I security wiped the phone back. During the procedure for setting up the phone, I was with my Blackberry ID required to connect, and because I had the function of protection against theft of Blackberry Protect on. The problem is that it does not recognize my login details, even if they are correct and it displays a red exclamation mark at the end of the electronic part. He tried about four times without success.

  I tried to re - download the firmware with link to Blackberry, but after a while, he stops and the phone starts and remains in the connection configuration page. Then I get an opinion on link Blackberry, saying: he can't go any further until I complete the installation. More now am stuck on the installation page, and cannot use the phone.

  Any help much appreciated.

  Problem solved now. I used autoloader and all is good now.

• BlackBerry Z30 trying to find my stolen BlackBerry Z30

  My BlackBerry Z30 was stolen recently and it is very important that you get it back.

  GPS and BlackBerry protect were both on before the phone was stolen, however when I try to follow via my computer it gives me a message saying that it was the last time my school 5 days ago and would not update the location of the phone, saying: it will be, as soon as the phone connects to the wireless network (which is highly unlikely).

  Same problem when I try to use another feature of BlackBerry Protect.

  Can someone help me find or connect to my phone in anyway even if it is disabled?

  Any kind of help is appreciated!

  Also fantastic as a phone Blackberry is, I'm surprised that someone would steal such a serious phone.  It would be difficult to sell at a good price, because most users want a smart phone and more like a toy. With several carriers, once a BB is reported stolen its registration numbers are black listed. It can no longer be activated until the original owner cancels the flight report and has removed the blacklist phone.

  BB Protect would work for you if the phone can be reached by the mobile phone system and at the same time the GPS in the phone to work. If the phone has not been charged for the number of days very likely the battery is too low for any type of operation traceable. The thief would require phone charger.

  Today, most people know phones can be tracked very accurately, if they can reach the network. It would be better for you that the phone has a decent password to protect your data.

  I hope you said the stolen phone, and you should just get a new one. Never leave your phone on a table or in a place where anyone can quickly pick up when you're not looking. Always keep the phone cut to your belt or Pocket secure when you don't have it in your hands.

  I know a woman who works in a grocery store. She put her phone down just for a moment to serve a customer for a few seconds. His phone was quickly ripped off never to see again.