Questions of blackBerry Z10 face after clearing security

Hello

I did a wipe of security 2 days ago on my Z10 that finally got stuck at 98% and then I was getting an error of bb. I also marked my phone stolen on BB protect webiste I found later.

Now the question is that I have downloaded the file zipped to new OS and tried to start the process to load the new operating system by connecting to your laptop. However, all the im see is a light green on my phone and nothing else. It is in this condition for 3 hours now. Need some help here.

Yes, try using the link for BlackBerry. You may also need to solve the problems of connectivity as well as the problem of the OS. Posted by JSanders autoloader method should work too, and you might have to come back.

Resolving connectivity issues...

http://support.BlackBerry.com/kb/articleDetail?articleNumber=000035666&language=English

Tags: BlackBerry Smartphones

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