questions to download the module

I have problems to download an add-on to photoshop, and I can not turn on synchronization of files in the desktop application preferences. Help?

Hi lear72526455,

Please refer to the procedure below:

If you are using MAC:

1-force Quit the sub process in the same sequence as shown below from Activity Monitor: see, use the monitor activity on your Mac - Apple Support

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • Broker CIB Adobe
  • After that, everything that said adobe on it do a force quit for her

2 - right click on the Finder icon, then select the "Go - To" folder. You will get a text box, type in the following command and then press the 'return '. ("Not to be missed ~ symbol")

~/Library (It will open the folder of the user's library.)

3. browse to the Application Support > Adobe > trash OOBE folder and folder AAM Updater

4 - CUT any installed security software with firewall system.

5 - go to: Apple icon > system preferences > Security & Privacy > General > "allow applications downloaded on" change this anywhere (to make these changes click the padlock in the corner at the bottom left of this window and enter your computer password)

These changes are temporary you can restore these changes back to normal once your creative cloud app is running *.

6 - restart the cloud creative app and connect

If you use the WINDOW:

1 complete the process / Task Manager tasks in the same order, as mentioned below the Manager tasks. See, Open the Task Manager

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • Broker CIB Adobe
  • After that, everything that said adobe on it do a force quit for her

2 - C:\Users\\AppData\Local\Adobe\ MAA UPDATER and OOBE - delete these files (App data & Program Data is folder hidden please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista)

3 - CUT any security software installed with firewall system, also if your having any browser Add On installed for blocking advertising that turn off too.

These changes are temporary you can restore these changes back to normal once your creative cloud app is running *.

4 - raise the cloud creative app and connect

Let us know if that helps.

Tags: Adobe

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