queue problems

Buy printer - 8610 - yesterday.  It prints a document, but will not take this document into the queue once it prints.  So whenever I need to print something else, I need to go into the printer setting and manually remove the prior document so that the following will be printed.  I tried the "doctor" who goes through its process and said that there are problems of queue, but it has been corrected.  But this only works for the very next document I print.  I tried to uninstall and reinstall three times now and it still does not work.  Suggestions?

Hello

I think you need to delete the queue. For Windows, try it please:

  • Hold down the Windows key and press R.
  • from the run window, type services.msc and press to enter.
  • If the computer asks you to Admin, you have to accept that,
  • regarder watch down to the print spooler service, right-click and select Properties
  • Click the Stop button,
  • Go to C:\Windows\System32\Spool\printers
  • delete the job inside this folder
  • restart the machine.

Kind regards.

Tags: HP Printers

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