Queue time UCCX 9 Script'

Is there a way to UCCX to allow callers know that if the estimated wait time is more than 5 minutes or less than 5 minutes to invite? I wonder that the appellant only tell if their place in the queue is less than 5 or more than 5 minutes; not accurate time. I know that this could be frustrating to hear an appeal if you have been on hold for 35 minutes hear, 'your estimated wait time is more than 5 minutes." But that's what I wonder...

Thanks in advance!

Yes you can, first of all, only to play the guest once when the appellant gets first in the queue. Then don't play the estimated time thereafter.

Had the Statisic get reporting and put on in an INT.

Then, use an IF statement for more or less than 5 minutes.

I would like to know if you need help, I am out of the Office right now, but can you send a sample of the latter.

Tags: Cisco Support

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