QuickTime has stopped working
Hello
I have windows vista on my laptop, when I clik on the quicktime icon, I see this message "quicktime has stopped working" How can I solve this problem?
Thank you
jalalbag, there could be several reasons this occurs, allows to deal first with the following two:
1. interference with another program / service
2 profile corrupt / registry keys
I wish that you uninstall the program, connect to a newly created test profile and then reinstall Quicktime.
We will also proceed as follows to check that your protected system files are not corrupt:
Do a check disk system folder:
The System File Checker tool:
To determine if the problem you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool analyzes the system files and replaces incorrect versions of system files by using the correct versions.
To run the System File Checker tool, follow these steps:
- Click Start-> click all programs-> on Accessories-> right click on command prompt, select run as administrator. If you are prompted for an administrator password or a confirmation, type your password or click on continue.
- At the command prompt, type the following command and press ENTER:
- sfc/scannow
Create a new user profile:
Follow these steps to create a new account, we can test:
- Open user accounts by clicking the Start button, clicking Control Panel, clicking user accounts and family safety, then clicking on user accounts.
- Click on manage another account. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
- Click on create a new account.
- Type the name you want to assign to the user account, choose the type of administrator account on the computer, and then click on create an account.
- Log out and log in to the new account.
- Verify that the problem you are experiencing is resolved
(To remove the test profile follow the steps above and choose to remove the account from the user accounts).
If the work of nine and you discover you have a profile corrupted, take the measures listed in the following article to copy your data to the new: difficulty a user profile is corrupted
Rami
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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