random sound disappears

Hi all

I use a HP Pavilion 17 Notebook PC running 64-bit Windows 8. A week ago, my noise disappears randomly and I have to restart my laptop each time. Then, the sound works as usual, but when I use my laptop for a while (even if it is still on) and I start a movie or something, the sound does not work. When I click the sound on the bottem right bar, there is no green indicating sound.

I tried to reinstall the audio drivers and reselect a standard audio device, but nothing seems to work.

Can someone help me?
Thank you
Dennis

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that, you may or may not need to remove and reload the Audio driver for your laptop.

Kind regards

DP - K

Tags: Notebooks

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