Range of printers HP C4860/driver installation problems - no driver? / will not scan

Yesterday, after some small problems printing and indications that there may be a driver problem, I reinstalled the full software and drivers from the HP website.  When installing to the step where you plug in the usb cable, the software would not recognize the printer (even though XP recognized it and it was listed in the hardware of the system).  I downloaded the troubleshooting program and ran the scan.  He stopped at the level "pilot" and would go no further.  I tried to reinstall the software several times on the site (full and short versions and also on the CD) but still no luck.

Symptoms: I can print from a variety of programs (Open Office, web, Notepad, MS Paint, etc.).  Can not scan from printer touchpad or computer.  Screen HP Solution Center shows only the option "transfer of images.  Help!

wbyberg

Hi wbyberg,

Can you run a restore point back to a date before the execution of this solution to see if the printer is working correctly?

Tags: HP Printers

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