Re: Creative cloud desktop software crashes

Similar Questions

• Creative Cloud Desktop App crashes on the new Mac Pro 2013

  After you use the Migration Wizard to move the apps of my MBP 2010 of a new Mac Pro 6.1 (OSX 10.9.1), I find that the designer Cloud Desktop App constantly just crashes after entering my username and password (it is started as a menu point bar or separate window).  I uninstalled and reinstalled several times with the same result.  Here's a partial crashdump (I have the complete list available):

  Process: Creative cloud [541]

  Path: / Applications/Utilities/Adobe Creative Cloud / * / Creative Cloud.app/Contents/MacOS/Creative Cloud

  ID: com.adobe.acc.AdobeCreativeCloud

  Version: 1.4.0.348 (?)

  Code type: X 86 (native)

  Parent process: launchd [159]

  Responsible for: Creative cloud [541]

  User ID: 501

  Date/time: 2014-02-12 09:01:44.196-0500

  OS version: Mac OS X 10.9.1 (B 13, 4116)

  Report Version: 11

  Anonymous UUID: 62963EDC-D8F8-8862-AD7C-BC6179E3E2DC

  Crashed thread: 31

  Exception type: EXC_BREAKPOINT (SIGTRAP)

  Exception codes: 0 x 0000000000000002, 0 x 0000000000000000

  Request for clarification:

  "Reason for termination due to an untrapped exception"NSInvalidArgumentException"app,: ' *-[NSXMLDocument initWithXMLString:options:error:]: argument zero"

  the problem is caused by 'migration' of your adobe applications rather than install them correctly.

  Uninstall everything that you can run the cleaner and try again correctly installed: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

• Creative Cloud Desktop App crashing

  Hey,.

  We use much CC Desktop App, but we need to have it up & running on some computers (TypeKit).

  I was very little success with running this application, already tried everything to implement (OOBE, compensation, reinstall etc - even tried something more than the 1st page of google results) - the only way to do this is quite annoying:

  1. Select the root
  2. The mac works in safe mode
  3. To install CC and connect, then it seems to work - but I wouldn't say it's a good way

  After a normal restart is connected, it breaks down quickly. When I log in (normal mode) of Adobe, it crashes immediately or just runs for awhile and then shows me back to login screen and then hangs.

  It does not work on local accounts in safe mode - the strange thing is that still works perfectly on MBP (end of 2013), but we have a lot of desktop Mini 7.1 and it's a no - Go there - OS X 10.11.5.

  You have any ideas on how to solve this problem? I'm out of ideas & solutions google help at all, but to do.

  Thank you!

  Marcin

  Can you please contact our support for this issue through https://helpx.adobe.com/support.html#/top_products .

  Thank you

  Stéphane

• My Creative Cloud Desktop application crashes.

  It starts but hangs then go out after a few seconds. I tried to reinstall. I used cleaning tool. Nothing seems to work.

  I'm under CC on MacOS Mavericks, well from what I see in the forums, windows users have similar problems.

  Does anyone know a fix?

  Thank you for your reply Kanda. I'm afraid that none of your suggestions were able to help me. However, I don't seem to have solved the problem myself!

  I have re-directed the cleaning tool, and this time I just enabled him to clean everything that came in the list. Then I rebooted the computer and re-installed the app CCDesktop. This time, after that asking me to sign in the program run as planned. The only problem was that Photoshop CC should be re-installed as well. What is happening at the moment. Fingers crossed, the problem is solved!

• Cannot install Creative Cloud desktop update and complete software lost

  Cannot install Creative Cloud desktop update and complete software lost

  Hi Titanouk,

  Besides what % Rajashree 20Bhattacharya suggested you can also make reference to: error "Unable to install" received when installing Adobe Creative Cloud desktop App.

• Lost creative cloud in computer Crash - don't leave me not re - download

  My Mac crashed and Creative Cloud (with everything) has been lost. Now I'm trying to re - download the program, and it won't let me. Anyone know why or what I need to do?

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -Membership questions and problems https://forums.adobe.com/thread/1146459

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• How many times should I uninstall and reinstall Creative Cloud Desktop app?

  Every time there is an update of the applications Creative Suite, I want to download and install, I opened the Cloud Desktop application designer and see this:

  

  Then I have to go online and try all validated solutions and finally manually uninstall Creative Cloud Desktop, then download it, then reinstall it, and then finally, I am able to download the update for real-world applications.

  I know I'm not the only user that has this problem, and I know that this isn't a new problem not more.  I find it galling and appalling. Adobe has long been in the software industry.  Why can't they fix once and for all?  How is it difficult for Adobe to hire competent programmers who can code a functional application?

  Hello

  Here is the Solution: delete the contents of the OOBE folder and restart the desktop creative cloud application

  • Exit the desktop application Cloud creative in the gear icon in the upper right.

  • Navigate to the following location, based on your operating system.

    • Mac OS: /Users/Application Support/Adobe/OOBE

    Note: The \Users\\Library\ is hidden by default after 10.7. See the following document for instructions on access to it if necessary: library user access hidden files. Mac OS 10.7 and later.

    • Windows: C:\Users\\AppData\Local\Adobe\OOBE

    Note: The AppData is hidden with the default settings of Windows. See the following document for instructions to show if needed: view the files, folders, file name extensions. Windows 8, 7, Vista, XP.

  • Delete all the contents of the OOBE folder.

  • Restart the computer and launch the desktop application Cloud creative again.

    Note: The application may take slightly longer than usual to load with this solution, as contained in the folder OOBE is rebuilt after the launch.

• Downloading Creative Cloud, my internet crashed

  Downloading creative cloud, my internet crashed and the download failed.

  I now have a partially downloaded creative cloud that cannot be opened or uninstalled.

  Please can someone help?

  try to use the uninstaller, uninstall the Adobe Creative Cloud desktop application

  If that succeeds or fails, Use the Adobe Creative Cloud cleaning tool to solve installation problems

  Restart your computer

  Repeat the installation, https://creative.adobe.com/products/creative-cloud

• Adobe Creative Cloud Desktop

  I bought a plan of Adobe Creative Cloud Desktop Applications and after downloading Photoshop CC 2015 the program say trial expired? now he wants me to pay? I thought that I have access to all adobe software? So confused?

  This is the Description on the site?

  Each authoring tool. An affordable membership.

  Year Adobe® Creative Cloud™ Student and Teacher Edition membership gives you access to all the latest and best Adobe creative tools, more services online * and other new applications as they are released. For a low monthly price - very reduced for education - you get the freedom to create anything you can imagine.

  With creative cloud, you have the power to:

  • Design of posters, logos, T-shirts - you name
  • Build Web sites without writing code
  • Creating web, mobile and tablet apps with HTML5
  • Change photos and videos like a pro
  • Create a polished portfolio
  • Make reports and sensational presentations

  What is included in the creative cloud?

  Year Adobe® Creative Cloud™ membership gives you access to every desktop Adobe Creative Suite® application and much more.

  

  Photoshop® CC

  Image editing and compositing.

  

  Illustrator® CC

  Graphics vector and illustration.

  

  InDesign® CC

  Page design, layout and publication.

  

  Dreamweaver® CC

  App design and coding Web sites.

  

  After Effects® CC

  Film visual effects and motion graphics.

  

  Adobe® first CC Pro

  Video production and editing.

  

  Adobe Muse™ CC Pro

  Web design without coding.

  Also included:

  

  Acrobat® DC Pro

  

  Adobe Audition® CC

  

  Bridge CC

  

  Yet® CC

  

  Fireworks® CC

  

  Flash® Builder® Premium

  

  Flash Professional CC

  

  InCopy® CC

  

  Lightroom®

  

  Media encode CC

  

  Prelude® CC

  

  SpeedGrade® CC

  

  Animated border CC

  

  Edge inspect CC

  

  Edge of the Web fonts

  

  Edge Code CC (preview)

  

  Edge of reflow CC (preview)

  In this case, it is best to check with the State of subscription account, you can contact the Support from Adobe:

  Click always need Help (help), and then select the Chat option:

  Contact the customer service

• I bought Adobe Muse CC2015 but on my Creative Cloud Desktop account, it seems that I need to buy it.

  I bought Adobe Muse CC with my account but when I opened Creative Cloud Desktop, it says 'buy', but if I click on it it say that I already bought the program, and if I open the program it is said that the trial is over, but if I try to get the license of the software it says that he is no a subscription on my account Please help me.

  Hello Silvia,.

  This may be because of some problems with creative cloud sync,

  However, you can do the below mentioned steps that may solve your problem.

  (1) delete the files "MBLStore" and "OOBE" found in

  on Mac: / Library/Application Support/Adobe

  Windows XP: Settings\Application Adobe application

  on Windows 7: \AppData\Local\Adobe

  (2) and delete the folder "AdobeMuse" in

  on Mac: /Library/Preferences

  Windows XP: \Local

  on Windows 7: \AppData\Roaming

  Then launch Muse. It will go through the first launch experience to ask for the language of the INTERFACE, AdobeID, etc..

  Let us know if that fixes the problem.

  Kind regards

  _Ankush

• Creative Cloud Desktop frozen app!

  Whenever I open the desktop application, just on the inventory item. I can't click anything else. Even if the settings button is the only job.
  I don't understand what is happening.

  

  Hello

  Please force quit Adobe all associates who are doing creative cloud, CoreSync, CCLibrary, CCXProcess, Adobe CEF Helper, Office of Adobe, Adobe IPC broker, Adobe Crash Daemon Activity Monitor in Mac / end of task in the case of Windows Task Manager. Then, start Creative Cloud Desktop Application and reconnect.

  Please write if it helps.

  Kind regards

  Shelly

• I'm less than 2 weeks in my DW of the trial and I need to re - install the creative cloud Desktop App. It will start the download, then just disappears...

  I'm less than 2 weeks in my DW of the trial and I had to restore my computer (PC) due to a software conflict.  I went to re - install the creative cloud Desktop App and it will start downloading and then just disappears... I have no problem the first time around. I tried to restart my computer, turn off the firewall, etc. Did the same thing. Help, please. I would like to end my trial.

  Temporarily disable the firewall.

  Step 1:

  Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".

  Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.
  

  Step 2:

  Navigate to C:\Program Files (x 86) \Adobe.

  Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]

  Impossible to remove? Rename it to Adobe Creative Cloud centenarians.

  Step 3:

  Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

  Type below command and press the enter"" key.

  AppData

  Then go to the Local > Adobe.

  Open the Adobe folder and delete folders named AAMUpdater and OOBE.

  Step 4:

  Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list. If you use the Adobe Cleaner CC Uninstaller tool.

  If not in the list, then download and install the Adobe Creative Cloud application and check.

  https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe

• Creative Cloud Desktop App taped blue spinning wheel after the credit card charged.

  Hello gentlemen of Adobe.

  I just changed with the trial of ADOBE FIRST CC and I have my most important deadline on Friday, and obviously the test 30 days ended today.

  I bought the subscription for the FIRST CC, my card was charged, but I'll have any kind of problem (WHAT NOW I PAID?).

  First of all, the program told me that the Version of the premier CC have been corrupted or damaged and reinstall. OK, I did. And then "Start trial ', push it and it crash.".

  Now, the creative cloud starts not more... I'm stuck on blue spinning wheel.

  I love how I started having these problems when I paid. I have all my project that I'm building in 30 days, almost finished and I can't use it. My deadline is this Friday... Help, please.

  Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress

• Adobe Creative Cloud desktop screen display problem

  Does anyone have problems after the Creative Cloud Desktop () lights out after the last update?

  Check the version of the worm had to file (Adobe Desktop Service.exe) is 3.3.0.151

  

  Through the Release Notes connect you and found a cause what the problem

  When you look at the note accompanying this week

  Using creative cloud | Creative Office Cloud app | Release notes

  Version 2.3.0.151 released on 24/09/2015 This update brings considerable improvements in the installation experience: Processes which are in conflict with the installation of the products are displayed before the download starts. In addition, notifications about the contradictory processes are much more useful. Installation and download acrobat DC is improved to support already installed versions of Acrobat. If you change your subscription, the creative Office Cloud app now shows your current state of the law for each application. HiDPI support on Windows was added.<-believe this="" is="" what="" cause="" the=""> Integrity of the Adobe Service software is built into this update. Other bug fixes.

  and I can currently temperley work round the issue of disable support high DPI in the window

  

• Creative Cloud Desktop App uninstall Forever?

  Try to uninstall Creative Cloud Desktop app for Mac because my old version sat for applications loading forever. Uninstallation is now works for eternity too. What is the problem with that? I just want to uninstall all Adobe software and re-install creative cloud and start over.

  Please close creative cloud and rename the file opm.db. Please check Solution 2: clean the connection of the cached user information.

  I hope that it helps to disconnect from this machine.