I bought Adobe Muse CC2015 but on my Creative Cloud Desktop account, it seems that I need to buy it.

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• I've updated my information of payment more than four times, but my annual creative cloud plan doesn't seem to work? It is said that it will update within 24 hours after I update, but it seems to never work.

  I've updated my information of payment more than four times, but my annual creative cloud plan doesn't seem to work? It is said that it will update within 24 hours after I update, but it seems to never work.

  Hi Nick, your prepaid subscription expired more than a month, then I recommend you to buy a new creative.adobe.com/plans plan

  For questions about billing, it is best to contact the Adobe Support first to ensure that we can sort on the side account prior to troubleshooting, etc. Let me know if you have any questions!

• I did turn muse on my computer OK until I updated since Adobe Muse CC2014 to Adobe Muse CC2015 through Cloud applications. I have now Muse.exe 2015 icon on my desktop but when I double click to execute a message tells me that "the program cannot.

  I did turn muse on my computer OK until I updated since Adobe Muse CC2014 to Adobe Muse CC2015 through Cloud applications.

  I have now Muse.exe 2015 icon on my desktop but when I double click to execute a message tells me that "the program can't start because boost_system.dll is missing on your computer. Try reinstalling the program to fix the problem.

  Muse program is not in the lower part of the window for applications over to reinstall and at the top of the window of apps that I downloaded two programs, Photoshop & Muse. He told me that Muse is up-to-date.

  I need to know if the boost_system.dll file is part of the Muse or it is part of my Windows 7 platform. If it is part of the Muse

  How can I reinstall the if it is not in the window apps.

  See you soon

  Run the cleanup tool and try again:

  The Adobe Creative Cloud Cleaner tool allows to solve installation problems

  Mylenium

• I bought Adobe Muse but I can't find the serial number anywhere. Where should I look?

  I bought Adobe Muse but I can't find the serial number anywhere. Where should I look? I have a good number, but I have received no letter from Adobe.

  Hello

  CC of Muse doesn't have the serial number for installation. You could get this prompt because of some networks of communication-element blocking with Adobe servers.

  Please try the following: -.

  (1) If you are on a MAC: -.

  Press shift + command + G (another Finder, go--> go to folder) to open go to folder.

  Type / etc, and then open the file called hosts.

  Check if you have any Adobe associated entry in the file.

  If so, please rename the file and check again.

  (2) If you are on a windows machine: -.

  Browse to the location:-C:\Windows\System32\drivers\etc

  Open file "hosts".

  Check if you have any Adobe associated entry in the file.

  If so, please rename the file and check again.

  Kind regards

  Neha

• bought adobe photoshop cc but forgotten id

  bought adobe photoshop cc but forgotten id

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I bought adobe pro 11 but I also need adobe distiller. How can I distill adobe

  I bought adobe pro 11 but I also need adobe distiller. How can I distill adobe

  Hi kumarsasi,

  Acrobat Distiller is installed automatically with Acrobat Pro, all versions.

  If you are looking for your installed programs, you will find that it is already there.

  Mike

• I bought adobe for windows, but I think they gave me the keys for mac so am having problem downloading

  I bought adobe for windows, but I think they gave me the keys for mac so am having problem downloading

  Hi wadadar85548349,

  Please contact our service customer to get this fixed number, follow this link Contact Customer Care, sign in using your adobe ID & click on "still need help? Contact us' button.

  Kind regards
  Nicos

• I bought adobe 14 items but when I click on the download button once I typed in my redemption code it says page not found

  I bought adobe 14 items but when I click on the download button once I typed in my redemption code it says page not found

  I would advise you to Contact Customer Services because they may be able to help with cash.

• I bought Adobe Lightroom 6 but I don't have a CD drive to install the program. How can I download instead?

  I bought Adobe Lightroom 6 but I don't have a CD drive to install the program. How can I download instead?

  Hi Amanda,.

  Please download Lightroom from the following link:

  Download Photoshop Lightroom

  Kind regards

  Bani

• I want to download adobe muse 2015 but creative cloud shows that muse adobe CC. Can someone give me a direct link to download adobe muse 2015? Thank you.

  I want to download adobe muse 2015 but creative cloud shows that muse adobe CC. Can someone give me a direct link to download adobe muse 2015? Thank you.

  Hello

  Could you please confirm if your creative cloud app is up to date, because the app update watch Muse like this

  

• I bought adobe package. But I changed the compunter, and I can't load license AE, only the demo 30 days. Where can I get the software AE?

  I bought adobe package. But I changed the compunter, and I can't load license AE, only the demo 30 days. Where can I get the software AE?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I bought a year subscription, but when I want to install it, it says that I don't have a subscription?

  I bought a year subscription, but when I want to install it, it says that I don't have a subscription?

  Are you sure that you are connected with correct Id Adobe Creative Cloud? Please check: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

• Adobe first Elements 13 is listed as $79.99 (alone) or WITH Adobe Photoshop elements 13 for $119.99 (for both). I bought 13 items first by itself for $79.99.   Now, I realize that I need the 13 elements of Photoshop also.     My question I

  This is my first attempt in the Adobe community. I hope I'm doing this correctly.

  Please send me an email to [email protected] If you can answer my question.

  I'll paste it again here. Thank you! John

  QUESTION:

  Adobe first Elements 13 is listed as $79.99 (alone) or WITH Adobe Photoshop elements 13 for $119.99 (for both). I bought 13 items first by itself for $79.99.   Now, I realize that I need the 13 elements of Photoshop also.

  My question is: can I put the $40 more (purchase price of $119.99 in combination) to buy the 13 elements of Photoshop? Or do I have to pay the price of $79.99 (yet) to buy the 13 elements of Photoshop?

  There is no option to upgrade on the website of the $40 more purchase price (which would be equivalent to the original price of combination $119.99) after I bought the first 13 items only ($79.99).

  gt40john

  This isn't Adobe. Instead essentially a user to user forum.

  Suppose you bought the items 13 as a download from Adobe first.

  Adobe sells more than 13 Photoshop or Premiere elements 13 elements. He sells only the latest version now (v14).

  If you bought the first 13 elements download Adobe over the last 30 days, you should be able to request a return/refund from Adobe. I do not know how he would deal with an Exchange because it sells more than 13 - May 14 deal might be involved? Just in case you are eligible, Contact Customer Care

  And, if you bought elsewhere (from an authorized dealer), you are governed by the policy of return/refund/exchange of the authorized dealer, not Adobe direct.

  But if you are not within 30 days of the purchase, you'll probably eventually find a dealer authorized to buy Photoshop elements 13, although it is still available.

  Many scenarios here, but you should have business with Adobe on this if it goes back to the purchase of Adobe. If this isn't a direct purchase from Adobe, your fate is up to the dealer.

  RTA

  Add on... Please don't include contact information in your messages to avoid unwanted nuisance to your contact information.

  A moderator may delete such information once it is noticed by a moderator.

• I bought a language English membership creative cloud, but the Creative Cloud Desktop applicatio

  Hello

  I bought a membership creative cloud of English language, but the creative Cloud Desktop application is set to a different language and judgement mode strat

  I already uninstall all and reinstall everything.

  On Adobe, there is a solution to solve the problem:

  http://helpx.Adobe.com/creative-cloud/KB/creative-cloud-trial-mode.html

  but I don't have Adobe Application Manager anywhere on the computer

  I download from downloads and run to the top, but even all be it not not installed on my computer so I can't solve the problem like Adobe wants

  Hi TrauTanka,

  Please change the language of office creative cloud CC apps. Go to preferences and you can change the language, as mentioned below screenshot.

  

  Kind regards

  Ashish

• I bought Adobe Acrobat Pro DC student and teacher edition. He told me that my license does not allow me to create or edit pdf files. What is the problem and how to fix it?

  I bought Adobe Acrobat Pro DC student and teacher edition. He told me that my license does not allow me to create or edit pdf files. What is the problem and how to fix it?

  Please visit: https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  I hope this helps.

  Concerning

  Megha Rawat