Re: Impossible to get on the Adobe servers when opening creative Cloud
Hello
I encounter the same problem about the update of Lightroom on CC. The error message "Unable to join the Adobe servers" is displayed. I work with Win 10 OS and followed your advice and turned off the firewall, but without success. I would appreciate any advice you have to offer.
Thank you very much
Declan
Branch to a new discussion.
Declanq75090599 the discussion to which you answered was from 2014. Please see Solutions to connect, activation and errors in connection with creative cloud and applications Creative Suite. for more information about how to troubleshoot connection errors.
Tags: Adobe
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Impossible to reach on the Adobe servers when opening creative Cloud
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Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and disable your firewall
-also clear the cache of your browser if you start with a fresh browser
-check the file hosts for blocked entries https://forums.adobe.com/thread/1912777
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A chat session where an agent can remotely look inside your computer can help
Cloud creative support chat (all creative cloud customer service problems)
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Impossible to reach on the adobe servers
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I am looking for a solution to the following common problems:
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A solution to this has been found without having to download it directly?
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Impossible to reach on the Adobe servers, please check the firewall settings and try again
Where download photoshop cc trail is said ^^
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I tried to restart my pc
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Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and disable your firewall
-also clear the cache of your browser if you start with a fresh browser
-check the file hosts for blocked entries https://forums.adobe.com/thread/1912777
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.
https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html
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or
A chat session where an agent can remotely look inside your computer can help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Cloud creative support chat (all creative cloud customer service problems)
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Hi all
Before writing this, I took the time to research online, but no luck.
I decided to buy the photographers CC package. downloaded the installer and moved forward with the installation, allowing to connect my Adobe ID and got the error:
"Download error! Impossible to reach on the adobe servers. Check your internet connection, firewall settings, and then try again. »
I don't use any antivirus or firewall, and there is no redirection port to my internet connection.
The software has been installed in a Mac Pro 2012, running the Mavericks 10.9.5. I completely uninstalled Installer used a CC cleaner App. Also went under the ~/Library/Application Support and ~/Library/Preferences moved these .plists for another clean installation but without success.
Any help will be greatly appreciated.
Thanks in advance for your help.
Hello Mohit,
Thanks for the link, but it was driving me nuts and takes me too long to understand. So, I saved all my work and formatted my hard drive with a new installation of Mac OS x.
That solved the problem.
Thank you all for your comments!
Pedro
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I have just the creative application of cloud on my mac than its opening upward and said 'impossible to arrive on the Adobe servers. Please check your firewall settings and try again in a few minutes. I keep trying and it still happens?
Hello
Please make sure that there is no Proxy setting on your network and also check that you are logged into admin and not as mobile admin. You can also try to connect the MAC to a Wi - Fi network to different/open or Mobile Hotspot and disable all antivirus on MAC titles and try to check if the creative cloud app works.
Thank you.
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Impossible to reach on the Adobe servers - 2016
Hello.
Trying to access the adobe servers when I start creative cloud Manager. However, I always get the error "unable to arrive on the Adobe servers."
I passed the tests in the link below.
https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Please note that I uninstalled my antivirus software. I still have the same error.
Don't know what else to try. Very frusted. Any help would be appreciated.
Thank you
Simon
Hello
It seems to be a problem with my antivirus and program windows 8.1 I'd get a computer technician to fix it.
It's not perfect, but I can live with it and have all programs now.
Thank you for asking.
Best regards
Simon
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Try to update with CC but get the message that I can't get to the Adobe servers?
Hello
someone has similar problems. There is no problem with my firewall settings and don't have 150 MB internet connection so no problem with speed. Maybe that's a problem with the Adobe servers.
Hello
Please see the following links:
Re: Impossible to arrive on the Adobe servers, please check the firewall settings and try again
Solve common problems of activation and deactivation of creative cloud.
Also, try
- Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
- Disable the firewall of your machine, see Windows Firewall enable or disable - Windows help , OS x: about the application firewall - Apple Support
- Turn off the firewall of the security program installed on the computer Internet.
- After this sign off cloud creative app connect and disconnect activate Cloud Creative applications
- Force quit Adobe all activity monitor processes / end of task from Task Manager in the case of windows (for example, CC, Core sync, the broker CC library, Office, Adobe, Adobe CPI, demon Adobe Crash etc..)
- Launch creative cloud application and sign in.
Let us know if that helps.
Kind regards
Bani
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I am unable to connect to creative cloud. The error that says Unable to get on the Adobe servers
Please see:
- Creative cloud activation and login troubleshooting
- Adobe Download Manager cannot happen on the Adobe servers
- Cloud cannot create arrived on Adobe servers.
You can try to remove creative cloud app and reinstall it.
- Using creative cloud | Uninstall the creative cloud desktop application
- https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html
Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html
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You have a problem with the VAC, it says: "cannot reach the Adobe servers. Check your firewall settings, and then try again in a few minutes". Well I did, but it dosent works, need help, please!
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and disable your firewall
-also clear the cache of your browser if you start with a fresh browser
-check the file hosts for blocked entries https://forums.adobe.com/thread/1912777
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.
https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html
http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html
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