Re: Mac OS 10.10 Yosemite and printer HP Support

I have a macbook pro running yosemite and a HP Photosmart Premium with the latest version of the updated software. I'm trying to scan a document and receive an error message indicating:

Cannot perform the analysis because another program has control of the HP imaging device. Try the following steps. After each step, try to scan the image.

-Restart the program.

-Close all programs that might be using the device.

-Restart the computer.

To my knowledge I don't have another program that could control the HP imaging device.

All thoughts are welcome.

Hello

Although the HP software for 10.6 worked after upgrading OS in future releases, it is not officially supported and not guaranteed.

Intended to be such an earlier version of Mac OS X software is not likely to work on Yosemite as expected because the OS has changed a lot since the software has been developed.

You will need to scan with one of the solutions provided as indicated below, another method most likely will not work:

http://support.HP.com/us-en/document/c04467713

Shlomi

Tags: HP Printers

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