Re: trying to update and install the apps but a box opens telling me to enter my password

Pattie, I'm having the same problem. However I am sure that I am in my OS ID and not my Adobe ID. The box disappears (as opposed to shaking when evil) and then comes back blank. No idea how I can fix this problem?

Branched out in a new discussion.

Hi Callieh30902136,

You can try to disable the password of connection for a while and check if that passes through, Alternatively, you can try to create a user admin account and check if the installation is complete and share the results.

Thank you.

Tags: Adobe

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