Readers who have trouble download &; purchase of subscriptions in DPS
I have readers who have purchased a subscription that can not see their problems. Similarly, a few readers, try and buy the subscription and it just turns and turns saying "purchase subscription" with everything that is happening.
I was able to reproduce this problem in our application with our sandbox account. See the top of the image. It has been run for more than 5 minutes. (I'm definitely on a stable wifi connection). Our application has been updated in September.
Any suggestions? Is this a problem with iTunes?
Hi Megan,
For problems of this kind, you must call our company helpline for assistance. You can find contact information by logging on http://digitalpublishing.acrobat.com/ and looking at the Middle at the bottom of the page.
Neil
Tags: Digital Publishing Suite
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