Rear USB port of U2414H not function

Hi all

I use U2414h Dell monitor connected with my surface pro 3 with the mini display cable and usb cable upstream to serve a second monitor and usb hubs, and I always connected a laptop hard drive to the USB rear powered high at the back of the screen because I do not have any other usb port on my pro3 surface...

Today, I found my drive hard laptop display message connected and disconnected all the time and so I try to disconnect the hard drive and reconnect to see if the problem can fix it. But when I plugged the portable hard drive at the back usb port, even once it does not turn on. I tried to plug the portable hard drive directly to my surface 3 pro, it works and readable.

Then I tried a series of troubleshooting:

-Turn off the device and reconnect all the cables thew

-by using another usb cable to connect the laptop hard drive

-using a different cable upstream between surface pro 3 and U2414H

-Connect a low device (memory stick) to the rear usb port

-using a different computer

It seems the USB back have no power and cannot be used, since I'm on soundbar AC511 connected to the usb port of U2414h base, I'm sure that all three ports are still works.

Is someone can help?

* Turn off the monitor
* Disconnect each cable from the monitor (food, video, USB)
* Press and hold the button for 30 seconds
* Reconnect all cables and retest

Tags: Dell Peripherals

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