When I plug my portable hard drive to the usb port it does not read and display the contents...

When I plug my portable hard drive to the usb port it does not read and display the contents...

Hi deaza,.

Ø Have you connected the USB hard drive to the computer directly or you have used an external USB hub to connect?

O trying to connect to another USB port to check if it works?

O the hardrive shows in windows of the computer when you connect it?

Method 1:
If you have installed security software, I suggest you to temporarily disable the security software and connect the USB and check to see if the same problem happens. Make sure that you enable the security software after checking.

Alternatively, you can try to plug the USB key into a different USB port and check if it helps.

Method 2:
I suggest trying to launch hardware and troubleshooting of devices and check to see if it helps, here is the link:http://windows.microsoft.com/en-US/windows7/What-to-do-when-a-device-isn ' t-installed-correctly

Method 3:
If this does not help, then follow these steps:

(a) remove all your USB devices. Use the safely remove the feature to turn them off.

(b) open Device Manager and navigate to the section for USB. Uninstall all USB drives. There should be one for each USB port, and then restart.

To open Device Manager, go to the link below and follow the steps:

http://Windows.Microsoft.com/en-us/Windows7/open-Device-Manager

(c) Windows should re - find all of the devices. If it is not the case, note the error message and let us know.

You can also navigate to the link below and follow the steps to install the USB device.

http://Windows.Microsoft.com/en-us/Windows7/install-a-USB-device

I hope this helps. Let us know the results.

Thank you and best regards,

Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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