Receive non-genuine messages

Separated from this thread.

My Windows is genuine and activated, and I always get a pop-up forces me to get genuine windows. When I try to install windows directly from the windows site, it tells me that I am already running genuine windows, therefore, it is my opinion, the right hand does not know what the left. However, windows has revealed that would fix my computer for $109 .00CDN, but yet, 360 of Norton antivirus and Norton Power Eraser, tells me my computer is clean and no malicious software found. Is it a SCVAM or what?

Norton 360 is owned and developed by Symantec.

Windows is owned and developed by Microsoft Corporation.

Two very different companies.

The only thing they have in common is the current use of the Microsoft Chairman to be the Chief Executive Officer of Symantec years.

Tags: Windows

Similar Questions

  • Non-genuine message

    My son got a Dell Win 7 64-bit family. All will work perfectly for several months, until last week we had a storm (rain and wind only). When starting, there was a short cut and a restart is required. After that he began to receive a "non-genuine copy" enter the code from the sticker on the computer returns an "invalid code". How can it be resolved easily?

    Have you tried to restart by phone?

    How to activate Windows 7 manually (activate by phone)
     
    1) click Start and in the search for box type: slui.exe 4
     
    (2) press the ENTER"" key.
     
    (3) select your "country" in the list.
     
    (4) choose the option "activate phone".
     
    (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
     
    (6) explain your problem clearly to the support person.
     
    http://support.Microsoft.com/kb/950929/en-us

    Please run the Microsoft Genuine Diagnostics Tool then copy and paste the results into an answer here for further analysis:
    http://go.Microsoft.com/fwlink/?LinkId=52012

  • Non-genuine message of fake software

    I upgraded from office of my wife from a normal HARD drive to an SSD drive cloning. The original software was an OEM installed Vista I had upgraded to Windows 7 Home Premium with service pack 1 and had run quite happily without any problems (it was a pack of three machine upgrade that always works well on the other two machines perfctly.).  Since that time immediately after startup, a message is flashed by informing that software is not genuine. I entered the product key, but that has not solved the problem.

    I really don't want to have to re - install windows from scratch, because it means re - install all the programs as well. What can I do?

    Try to activate by phone as follows:

    (If this does not work, then run the list tool of diagnosis at the end of my response)

    How to activate Windows 7 or Vista manually (activate by phone)
    http://support.Microsoft.com/kb/950929/en-us

    1) click Start and in the search for box type: slui.exe 4
    (2) press the ENTER"" key.
    (3) to select your "country" you are in the drop-down list.
    (4) choose the option "activate phone".
    (5) stay on the phone * do not select/press any option * and wait for a person to help you.
    (6) explain your problem clearly to the support person.
    (7) the person must give you a confirmation ID, copy it down on paper,
    (8) check that the ID is correct in reading the support person.
    (9) to enter the ID number, then click 'Next' to complete the activation process.

    Activation and registration of a Microsoft product
    http://support.Microsoft.com/?kbid=326851
    Windows activation: (888) 571-2048
    (888) 725-1047 or 800-936-5700

    What's the relationship between activation and genuine Windows?
    http://Windows.Microsoft.com/en-in/Windows7/what-s-the-relationship-between-activation-and-genuine-Windows

    What is the validation, and how does it work?
    Windows 7: http://windows.microsoft.com/en-us/windows/help/genuine/what-is-validation?os=win7
    Vista: http://windows.microsoft.com/en-us/windows/help/genuine/what-is-validation?os=winvista

    Authentic Microsoft software program privacy statement
    What data is collected?
    http://Windows.Microsoft.com/en-us/Windows/genuine/privacy-statement

    -Product key of letters and numbers-

    Not confused the letter B with the number 8, the letter Q with the letter O.
    the letter G and the number 6.

    A, E, I, O and u are not used.

    ----------------------------  Alternatives -------------------------------------

    To enable the use of the phone

    1. open Activation of Windows by clicking on the Start button, right click on computer, clicking Properties.
    then by clicking on activate Windows now. ?

    2. click on show me other ways to activate.

    3 type your Windows 7 product key, and then click Next.

    4. click on use the automated telephone and then click Next.
    If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

    5. click on the location nearest you from the drop-down list, and then click Next.

    6. call one of the available phone numbers listed. An automated system will guide you through the activation process.

    7. When prompted, enter the installation ID that is listed on your screen in your phone keypad.

    8 Note the confirmation ID the phone system gives you.

    9. under the terms of step 3, type the confirmation ID in the space provided, click Next, and then follow the instructions.

    10. If the activation is not successful, stay on the line to be transferred to a product activation agent who can help you.

    How to contact a Microsoft Product Activation Center by phone
    http://support.Microsoft.com/kb/950929

    Microsoft Activation centers worldwide telephone numbers:
    http://www.Microsoft.com/licensing/existing-customers/activation-centers.aspx
    (This site is for activating Volume License, but if you call, they will help you)

    The phone number is not working:
    Microsoft Worldwide contacts: http://www.microsoft.com/worldwide/default.aspx

    Register Windows 7
    http://Windows.Microsoft.com/en-us/Windows7/help/register
    Register Windows 7 and you automatically receive a series of three welcome to Windows e-mails
    filled with tips, creative tips and other information to you help get the most out of Windows 7.
    You also get a subscription to the monthly newsletter of Windows Explorer,
    where you will find other tips and tricks, as well as special offers.

    Learn about Activation:
    http://TechNet.Microsoft.com/en-us/library/ff793423.aspx

    = Diagnostic utility =.

    Download and run the Microsoft Genuine Advantage Diagnostic Tool:
    http://www.Microsoft.com/genuine/selfhelp/ServiceRequest.aspx
    Download the tool: http://go.microsoft.com/fwlink/?linkid=56062
    Post your results (copy button) and paste the results in your answer.

    J W Stuart: http://www.pagestart.com

  • my product ID is "00426-OEM-8992662-00497' I get the non-genuine message.

    I bought my new HP Notepad "G42" installed with Windows 7 Ultimate edition by the HP provider. Until yesterday, I do not connect my notebook with Internet. Today when I connected to the internet updates came and I installed them... from there I get the message that my Windows 7 is not a real... my product ID is «00426-OEM-8992662-00497'...» How can I solve this? Please help me to do my real OS.

    Windows product key: *-* - YG69F - 9M66D-PMJBM


    Just as I suspected. The key of product in use is the infamous key on the black list of Lenovo. This key has been blacklisted before Windows 7 came out and has never been sold.
    Office status: 103 blocked VLK
    Microsoft Office Enterprise 2007 - 103 blocked VLK

    Your office is not genuine.
    If you bought this, ask for an immediate refund.
    You will need to buy a legitimate windows or go back to the windows with that your computer shipped.
  • After the installation, I get a non-genuine message

    Original title: real?

    my windows 7 is original, but when I upgrade my computer, it says that its not authentic, what's so I only use my old computer for a week

    Have you tried to restart by phone?

    How to activate Windows 7 manually (activate by phone)
     
    1) click Start and in the search for box type: slui.exe 4
     
    (2) press the ENTER"" key.
     
    (3) select your "country" in the list.
     
    (4) choose the option "activate phone".
     
    (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
     
    (6) explain your problem clearly to the support person.
     
    http://support.Microsoft.com/kb/950929/en-us

  • Message "Non-genuine Windows" & Windows Update does not work after replacing the RAM.

    Hello

    I have a PC desktop HPE-170 a current running Windows 7 Home Premium SP1, which has been installed on the machine by the store where I bought it. It has been properly activated and has worked very well for 18 months or more.

    The other day it decided to not start and a computer savvy friend corrected the problem by removing the RAM memory cards, clean the gold plated connectors and re - insert the. This fixes the problem and it started again.

    Today I received a message on the computer of Microsoft saying "your copy of Windows is not genuine" and he invited me to "solve online. Well, click on the 'My Computer' icon showed me that windows was still active.

    By clicking on the "solve Online" link took me to a validation page, where after she tried to validation, it says "The Validation failed" and advised me to buy another copy of Windows 7 HP for AUD $149. Gee, thanks, but no thanks Microsoft. I clicked on cancel and the non-genuine message has not yet reappeared.

    I also found now that Windows Update doesn't work that way.

    I rang MS that says that I need the Windows 7 Setup disk. When I said that I don't have one, they advised me to ring HP. I didn't have time to complete the phone call from HP, but I believe that HP wants me to reset the system to factory with them State guide me by phone.

    I have a genuine copy of Windows, a product key, and it shows as activated.  From what I understand the system think that I tried to put my copy of Windows 7 on a new computer or similar? I'm not sure.

    Is it really difficult to get the system works just like before?

    Thanks for the reply.

    I'm afraid I don't understand your instructions. I think that you are a fair way waiting for me in the issues of tech savvy.

    I think I have stumbled upon something here; http://support.HP.com/us-en/document/c02219204

    Download and update this driver seemed to do Windows Update includes itself.

    I can now go here; realwww.microsoft.com/ /validate/ and he says: "Welcome to Windows".

    I hope I now get no more fake messages on my OS Windows is non-genuine.

    I'll see what happens tomorrow.

    Last update 18/7: seems to be fixed, no more problems.

  • I reinstalled xp, now get the 'not genuine message' how can I fix this, please?

    Hi, I had to reinstall xp because of a problem I had, now I'm getting the 'non-genuine message' and he failed the validation test. Would it because I don't the have not enabled?  How can I fix this?

    Pleant of assistance needed, please?

    Thanks in advance

    Try the activation of the phone - how to activate Windows XP
    http://support.Microsoft.com/kb/307890/en-us

    See the section titled: "how to activate Windows XP by phone.
    Also, make sure that you do not confuse the letters and numbers (number 8 for the)
    Letter B, etc.).

    How to contact a Microsoft Product Activation Center:
    http://support.Microsoft.com/default.aspx/KB/950929/en=us

    Microsoft Activation centers worldwide telephone numbers:
    http://www.Microsoft.com/licensing/existing-customers/activation-centers.aspx
    (This site is for activating Volume License, but if you call, they will help you)

    The phone number is not working:
    Microsoft Wordwide contacts: http://www.microsoft.com/worldwide/default.aspx

    Once active - Windows Genuine Advantage Notifications:
    http://www.Microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=afd45b36-3d77-4259-801c-d31a9a90cdcf
    (This tool will confirm that the copy of Windows installed on your PC is genuine and authorized)

    J W Stuart: Http://www.pagestart.com

  • Windows 7 not genuine message - unable to activate - tried all the previous suggestions

    Hi all

    So my windows is to get the same non-genuine message that everybody is running in. I don't have recent upgrades to the computer or something of the sort. Here is my message of diagnosis (please help):

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0x8004FE22
    Code of Validation caching online: 0x0
    Windows product key: *-* - 7Q2CK - JQVD7-MQJ4Y
    Windows product key hash: N2NF6vTxNI7sPQp5GOLU1F7aV2k =
    Windows product ID: 00359-030-3488516-85295
    Windows product ID type: 5
    Windows license type: retail
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {E56B8F67-DAA5-4257-833F-27AD13EBEAA8} (1)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.150316 - 1654
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 109 n/a
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {E56B8F67-DAA5-4257-833F-27AD13EBEAA8}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-MQJ4Y5S-1-5-21-2240230372-310375673-1804540405the system manufacturer,System Product NameAmerican Megatrends Inc. 00359-030-3488516-85295 0908 20121116000000.000000 + 000114A3607018400FE04090409Time(GMT-08:00) Standard Pacific03109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, retail channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-030-348851-01-1033-7601.0000-0832015
    Installation ID: 015000524353753583785321167893179875130781772301135283
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: MQJ4Y
    License status: Notification
    Reason for the notification: 0xC004F009 (grace period expired).
    Remaining Windows rearm count: 4
    Trust time: 29/04/2015 01:07:23

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: n/a
    Beyond: 0 x 0000000000000800
    Event timestamp: 4:29:2015 00:25
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:
    Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM

    --> HWID data
    Current HWID of Hash: NAAAAAEAAgABAAIAAAAEAAAAAQABAAEAln2SXR7NEsIKU4hAPhxIgT6T/EU8pRtPOraWYw ==

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID consistent: n/a
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    ALASKA APIC HAS M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    ALASKA MCFG A M I
    FPDT ALASKA A M I
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    ADELINE ALASKA A M I

    I downloaded a file - sluicom64.zip - for my OneDrive to OneDrive Christmas

    Please download and save to your desktop.

    Right click on the saved file and select extract all...

    Save it in the default location

    This should create a file sluicom64.reg

    Right-click on the file and select Merge

    Accept the warnings, you should then get a 'Success' message

    Close all windows and restart.

    Run another MGADiag report and view the results.

  • Microsoft has put a Virus on my computer to make it non-genuine

    Microsoft has put a Virus on my computer to do my OS not true read and try to charge Me to take it off can I sue them?

    Microsoft wouldn't do such a thing. There are many factors that can trigger the non-genuine message.

    Have you tried to restart by phone?

    How to activate Windows 7 manually (activate by phone)
     
    1) click Start and in the search for box type: slui.exe 4
     
    (2) press the ENTER"" key.
     
    (3) select your "country" in the list.
     
    (4) choose the option "activate phone".
     
    (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
     
    (6) explain your problem clearly to the support person.
     
    http://support.Microsoft.com/kb/950929/en-us
    ----------------------
    Have you installed a new hardware or software since you started facing this problem?

    Do you have any software installed record cleaning? If so, uninstall it, registry software is known to tamper with Windows activation technologies.

    What Antivirus utility you installed?

    What's your date and time correct?

    Please run the Microsoft Genuine Diagnostics Tool then copy and paste the results into an answer here for further analysis:
    http://go.Microsoft.com/fwlink/?LinkId=52012

  • Message non-genuine windows appeared after Norton ran food Eraser and remove DNS 'bad '.

    Hi, seemed to be getting some questionable e-mails of * address email is removed from the privacy * and then similar Skype allegedly asking me to download the voice message so contacted Norton and made scan with power eraser to check the virus.  They removed DNS 'bad' (no other prob) and then restarted the pc - then a message appeared suggesting I had non-genuine windows (this is XP Professional) and the background became black.  Well, pc from Dell with XP loaded about 6 years ago but about 3 years ago I got the virus and engineer new version of XP.  A friend told me to check it was authentic and I ran across Microsoft, and it was.  Receive regular updates of Microsoft for it and get the messages from Microsoft saying they would stop supporting it in April next year.  I really think I have a genuine version of Windows.  What is wrong and how there address.  It would be very happy if you could advise.

    Hi, seemed to be getting some questionable e-mails from * address email is removed from the privacy * and then similar Skype allegedly asking me to download voice message so contacted Norton and made scan with power eraser to check the virus.  They removed DNS 'bad' (no other prob) and then restarted the pc - then a message appeared suggesting I had non-genuine windows (this is XP Professional) and the background became black.  Well, pc from Dell with XP loaded about 6 years ago but about 3 years ago I got the virus and engineer new version of XP.  A friend told me to check it was authentic and I ran across Microsoft, and it was.  Receive regular updates of Microsoft for it and get the messages from Microsoft saying they would stop supporting it in April next year.  I really think I have a genuine version of Windows.  What is wrong and how there address.  It would be very happy if you could advise.

    Hi Carolina,.

    Was it a Dell engineer who has reinstalled Windows for you?

    In any case, if this is a Dell machine, there will be that a license key joined the PC somewhere, usually on the back, but if it's a laptop, it'll be below.

    See this article for what to do if you can not solve the problem:
    http://support.Microsoft.com/kb/916247/en-GB

  • I received an Error Message that says that Windows was not genuine and I need to go online to fix it.

    These are the error messages I got:

    It appeared in the lower right of my desktop:

    Finally, I clicked on the link (from the image above) in the first error message that I received and it took me to this site:

    That's when I got suspicious because it does not resemble the normal (http://www.microsoft.com/genuine/validate/?OSV=6.1.7601.2.00010100.1.0.048.09.1033&LS=3&LegitCheckError=C004C4A2&GenuineInfo=00000000&Channel=1&ErrCode=C004F200) Web sites. So, I advanced and downloaded the file "the suggested site. Have downloaded a .hta file but when I clicked to run it he told me that the file originated from an unknown Publisher. It's really suspicious so I run the file:

    Windows license type: Volume MAK

    Reason for the notification: 0xC004F200 (non-genuine).

    Stuck key (error 0xC004C4A2):
    http://social.Microsoft.com/forums/en-us/genuinewindows7/thread/a2444f34-0AFF-4f29-a8ac-67e28b0c0285

    You have a Volume Multiple hasctivating Key, which is "blocked" (can not be activated) and not intended for home use.

    You can get a key of authentic product here:

    http://Windows.Microsoft.com/en-us/Windows/get-Windows-product-key#get-Windows-product-key=Windows-7

    J W Stuart: http://www.pagestart.com

  • Windows 7 Ult has suddenly and bad start showing a message "non-genuine copy".

    Since I used it last there two days, my copy of Windows 7 Ultimate has suddenly and bad start showing a message "not real".  Enter the correct product key Activation menu causes the message that Microsoft has blocked this key.  It's infuriating and totally unfair!  No explanation?

    Please run the Microsoft Genuine Diagnostics Tool then copy and paste the results into an answer here for further analysis:
    http://go.Microsoft.com/fwlink/?LinkId=52012

    In addition, if you were using a pre-release version of Windows 7 Service Pack 1, your license status can change in non-genuine. You must uninstall the beta or RC, and then install the final version:

    http://Windows.Microsoft.com/en-us/Windows7/uninstall-SP1

    http://Windows.Microsoft.com/troubleshootwindows7sp1

    Learn how to install Windows 7 Service Pack 1 (SP1)
    http://Windows.Microsoft.com/en-us/Windows7/learn-how-to-install-Windows-7-Service-Pack-1-SP1

  • Authentic DVD 6 of Lightroom with productkey. Impossible to reinstall after pc crash. Message: non-genuine software. How can I reinstall?

    Authentic DVD 6 of Lightroom with productkey. Impossible to reinstall after pc crash. Message: non-genuine software. How can I reinstall?

    Hi johans.

    Please see warning: 'Adobe Genuine Software Validation failure... '. » | Windows

    Similar thread for reference get the error message "Adobe genuine software verification failure" of my own drive. Please advise.

    Kind regards

    Assani

  • SSD upgrade and now get "non-genuine windows" message at the bottom on the right.

    I had Win7 successfully running for a month and chose to upgrade my SSD to a more capacious.  Use of Norton Ghost, I copied (cloned) system on the new drive.  After off, reset the player to the new SSD in BIOS and reboot, all I get is a clear blue screen with the «...» Windows is not genuine"message in the lower right corner of the screen.  I stopped, restarted and reset the original boot drive in BIOS, and now the drive gives me the same message.  So I have no Win7 working more.  Thank God I still have my old XP running.

    Any ideas or advice?

    I've erased successfully to the top of my problem using the system restore.  I discovered an image file system intact and recent on my network which I copied on a USB key and the following restoration that everything is now works as before, and Windows is once more authentic.

    Thank you all for the suggestions.
    Richard
  • IPhone 5 s 'message' I send gets received also several messages cut off an iPhone no.

    When I send a message to users an iPhone not they receive as several messages cut into two or three line only messages. My message is transformed into 3, 4 or 5 messages according to how long mine is.

    Iphone to iphone send the message gets received only one message as it was sent. If this is corrected on my iphone 5s in the Middle somewhere that I've missed?

    It's normal light depending on what type and age of the device of recipients. There is nothing on the iPhone that will change how non - iOS devices to receive your messages.

Maybe you are looking for

  • A Web site cannot be displayed more after the upgrade to version 14.01

    I use www.kpnvandaag.nl as a homepage. After the upgrade to version 14.01 this site and only this site will show no more. When go to this page, an error is displayed that says, translated freely: there is an error.This page cannot be displayed.

  • Satellite NB10t-A touchscreen fails

    Bought the laptop yesterday. First work the touchscreen. After an hour or two and a restart, he did not to any of the keys.It worked after that, but now it's broken again. The touchscreen works or does not work when you start and will continue to do

  • How I choose optimal signal?

    Hi all!I received some signals from the device. Also, I had a known standard signal. My problem is: How can I choose one (signal receiceved), which is comparable to a standard signal with the slightest mistake? The picture attached here, the yellow g

  • Wild tangent bloatware - REQUIRES installation of unknown sources

    ACER has put bloatware wild tangent games on my A3 - A20 tablet, and it cannot be deleted. That sucks all by itself. But what is really unacceptable is wild tangent pops up a notification that he needs your attention.  And to make this notification d

  • Impossible to uninstall kntcr, he said that it is still running

    I'm trying to uninstall kntcr from my computer and it keep saying that he always running.i tried to uninstall it but it doesn't work. I went on the right side of the screen and went to the clock icon and uncheck the Start button and load and then ret